Heirloom London Reviews

Name: Heirloom London
Address: Ground Floor, 47 Lexington Street, London, Greater London
Rating: 4.99

5.0 Rating 108 Reviews

100 %

of reviewers recommend Heirloom London

Company Reviews

Metrics

Info

5.0

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

concierge@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

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Heirloom London 5 star review on 10th November 2025

Heirloom London 5 star review on 6th February 2024

Sheldon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ruth was wonderful to work with. She was very knowledgeable, made me feel very confident in making my piece to my exacting needs. A million percent I would work with Ruth and her team again.”

Helpful Report

Posted 2 years ago

Many thanks Ashleigh! Such a pleasure. Happy wearing!

Posted 2 years ago

“I was looking for a jeweller that I could trust to repair and restore a small inherited Fabergé egg and who would suggest the perfect gold chain to go with it. Heirloom provided beautiful and caring craftsmanship alongside exceedingly good client relations. I would highly recommend trusting your jewellery to this team and I would certainly turn to them should I want to purchase any other jewellery too, in fact, I look forward to that day.”

Heirloom London 5 star review on 2nd October 2023

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Posted 2 years ago

Thank you so much Sam! It was a total pleasure, and we loved hearing the story of how the pendant originated too.

Posted 2 years ago

“My husband and I contacted Ruth last year as, due to complications with my knuckle, I was no longer able to wear my wedding ring. Ruth was really friendly from the start and professional throughout. We talked through our ideas and the options available and we decided to have the CliQ mechanism fitted into my existing ring. Ruth kept us updated at each stage and helped us feel at ease - nothing was too much trouble. We are over the moon that I can now wear my wedding ring. We would definitely recommend Heirloom London to anyone in a similar situation, and we wouldn't hesitate to contact Ruth again in the future.”

Helpful Report

Posted 2 years ago

Thank you so much Sarah! It's always a pleasure getting rings back on hands..

Posted 2 years ago

“Just so excited to find a wedding ring that I can wear on my arthritic hand. Ruth I have told so many people about you!! Thank you so much x”

Helpful Report

Posted 2 years ago

Thanks so much Emma - very happy you found us and lovely to be able to get a ring back on your finger! x

Posted 2 years ago

“Ruth made the a process that I had previously been stressed about incredibly easy. There was a set process from start to finish but it never felt formulaic at any point. Ruth listened to my comments both through the design and production stages of the ring and always seemed to guess exactly what I meant when I didn’t have the correct descriptive terms to hand! She was always quick to respond so I felt supported throughout the process. The results speak for themselves. Layla, my fiancée couldn’t be happier with her ring and we are already planning our wedding bands for next year with Ruth. I would, of course recommend Ruth’s services to anyone in need of a jeweller and designer and I couldn’t thank her enough for making us both very happy!”

Heirloom London 5 star review on 11th August 2023

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Posted 2 years ago

The kind of review that really makes my day! Thank you James!

Posted 2 years ago

“Excellent service, beautiful design, and good value”

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Posted 2 years ago

A pleasure Stephanie - pieces look great on you!

Posted 2 years ago

“Absolutely love what Heirloom has done to our diamond brooch. It had been hidden away for years and has now been made into 5 lovely pieces of wearable jewelry which we have loved showing off. Thank you so much, couldn't be happier.”

Helpful Report

Posted 2 years ago

Thanks so much Kath - really lovely to hear!

Posted 2 years ago

“Ruth is great at interpreting your hopes and dreams into reality.”

Helpful Report

Posted 2 years ago

Many thanks Helen - glad you are enjoying your new from old jewellery!

Posted 2 years ago

“Fabulously personal, bespoke and boutique service resulting in something even better than my original ask. I inherited a diamond necklace that needed repairing. Not only did Ruth repair it so well that you couldn't tell - she also suggested that it could be split in to 2 pieces that could be worn together or separately giving me so many more options for its use. Absolutely delighted with the final pieces.”

Helpful Report

Posted 2 years ago

Thank you Neena! Great to see you getting more wear out of your lovely pieces now.

Posted 2 years ago

“Ruth was friendly and very professional. Explained the different options and helped me pick the perfect ring taking my preferences into account. The ring fits perfectly and sits safely on my knobbly finger. I couldn't be happier.”

Heirloom London 5 star review on 7th August 2023

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Posted 2 years ago

Hi Peter - thanks for your review, and happy that your knuckle is happy!

Posted 2 years ago

“Ruth was a wonder through the whole process and the finished product is absolutely everything we both wanted !”

Helpful Report

Posted 2 years ago

Thank you very much Archie! Really enjoyed working with you.

Posted 2 years ago

“The Heirloom team are true professionals who take great pride in their craft. Ruth pays exceptional attention to detail and provides a completely personalized service from beginning to end. Heirloom has a deep understanding of the sentimental value attached to our generational gems and knows how to handle them with care." Companies like this are hard to come by, and I would highly recommend them. Thank you for restoring my heirloom! Cjaye”

Helpful Report

Posted 2 years ago

Ah thank you CJaye! Really interesting ring with a really interesting story to go with it! Happy we could sort it out and get it on your hand.

Posted 2 years ago

“Ruth and her team created the most stunning ring. I absolutely love it! The brief was to turn a pretty solitaire diamond into an art deco Big Bling Ring, possibly with emeralds, but to leave the original stone as the “hero”, and my goodness she achieved that. Working with her was also a delight and I enjoyed the process almost as much as the result. She was very good at listening and interpreting my nascent ideas. Many thanks, Ruth!!!”

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Posted 2 years ago

Ah, I really love the ring too Vanessa - it's a spectacular! Thank you for the lovely review, and for being such a patient client!

Posted 2 years ago

“We had a wonderful experience with Ruth last year when she helped us with our wedding bands and my engagement ring. I had an inherited ring remodelled slightly - with the gold from my other grandmother's engagement ring incorporated into the new design. Ruth guided me through the process - listening to my preferences and coming up with a beautiful design that is just perfect for me. She also went the extra mile and turned around our wedding bands very quickly when we surprised her with news we planned to have a register office wedding the following week. Highly recommend Ruth and Heirloom London.”

Heirloom London 5 star review on 6th February 2023

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Posted 2 years ago

Thank you so much Tamsin, and for sharing the brilliant photo as well! Hope you guys enjoyed the Grand Tour - fully adorned!

Posted 2 years ago

“Ruth and her jeweller designed & created the most beautiful opal ring for me to give my mother on her 80th birthday and the whole process from my initial phone call to the finished ring was an absolute delight. The ring was not a straightforward design because my mothers fingers are very mishappen from arthritis so Ruth had to design a hinged ring that would open up to go over the largest part of her finger but then close and the hinge be totally, discreetly hidden and that is exactly what was created. The ring is stunning and the quality outstanding. Every single little detail that RUth included in the process, like the handwritten notes that came with the original sketches and the ring delivery, felt special and bespoke and we have kept everything. I just cant thank Heirloom enough for all the care & attention given.”

Heirloom London 5 star review on 14th October 2022

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Posted 3 years ago

Thank you Kim - amazing review and very good images of your mother's lovely ring! I'm so glad we were here to help, and got it right. Everyone should be able to enjoy wearing a ring, regardless of knuckle issues. And now your mum can and that makes us very happy. x

Posted 3 years ago

“Heirloom London are amazing! They provide so much care and thought, getting to know you and understand what you want. I loved the whole process and would highly recommend Heirloom.”

Heirloom London 5 star review on 3rd September 2022

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Posted 3 years ago

Thank you Gabriel - very pleased we could add some sparkle to your right hand, and it looks fantastic!!

Posted 3 years ago

“Ruth was incredibly helpful in finding me the best ring given my finger shape, she took time to talk me through the options and had a sample ring made up for me to try. The wedding ring I've ended up with looks great and is an excellent fit. I would definitely recommend anyone who has a larger knuckle than finger to talk to Ruth.”

Helpful Report

Posted 3 years ago

Thanks Ross, every knuckle is an education so we appreciated you allowing us to explore different solutions on yours!

Posted 3 years ago

“Very helpful and friendly listened to what you require”

Helpful Report

Posted 3 years ago

Thank you Tracey. I know you are going to enjoy wearing your very sparkly pendant!

Posted 3 years ago

“Ruth was extremely helpful when it came to suggesting different options for my wedding ring to fit my oversized knuckle following a fracture to this finger a few years ago. I knew nothing about rings so it was reassuring to have someone with her understanding and expect advice. Ruth was very generous with her time and we met up a few times to make sure everything perfect with the final fit. I'm very happy with my ring and would highly recommend Heirloom London to anyone thinking about using their services.”

Helpful Report

Posted 3 years ago

Thanks very much Si - really glad we could come up with a solution to fit in with the demands of your profession!

Posted 3 years ago

“Ruth was so helpful in helping me decide what to do with my wedding ring that won't fit over my arthritic joint. Lots of really good suggestions and no sales pressure at all, just good, sound advice. She is very knowledgeable indeed.”

Helpful Report

Posted 3 years ago

Thank you Maureen, really kind of you to say so!

Posted 3 years ago

Heirloom London is rated 5.0 based on 108 reviews