Heirloom London Reviews

Name: Heirloom London
Address: Ground Floor, 47 Lexington Street, London, Greater London
Rating: 4.99

5.0 Rating 103 Reviews

100 %

of reviewers recommend Heirloom London

Company Reviews

Metrics

Info

5.0

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

concierge@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

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Heirloom London 5 star review on 20th July 2024

Arron

Heirloom London 5 star review on 18th March 2024

Heirloom London 5 star review on 6th February 2024

Sheldon

Sean

Heirloom London 5 star review on 20th November 2023

Fred

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll break this review down into 2 steps so you can read the one most relevant to you! The long and short of is however that yes, you should choose Ruth to source your stone and/ or design & build your ring! Step 1: Sourcing a stone. By far and away, Ruth was the best of the 3 jewelers that I went to when sourcing a coloured diamond to build an engagement ring. She was immediately responsive, had the best connections and found what turned out to be the right stone within a day (although I was difficult and wanted to compare it to a few others, which she was happy to help with!). Step 2 - Designing the ring: I came into the process with an idea of what a 'safe' ring design would look like (i.e. the one on the picture that my girlfriend had shown me, a standard halo) - but I did also want to play around to see if we could go with a more floral design. Starting with a mood board and then moving onto more detailed drawings, Ruth was always fast at iterating her designs and providing helpful tips for me to think about. In the end we got a unique variation of the halo, with yellow gold accents to accentuate the colour of diamond, and a perfect polish and finish!”

Helpful Report

Posted 3 days ago

“Ruth was amazing throughout the whole remodelling process. She was very supportive, answering my questions as well as providing lots of ideas and guidance on what would work well and what wouldn’t. I can’t recommend her enough!”

Helpful Report

Posted 9 months ago

“I would thoroughly recommend Ruth at Heirloom London, who added a hinge to my ring in February 2024. Due to arthritis, the joints in my fingers had swollen to such an extent that the ring would no longer fit and I thought I would never be able to wear jewellery again. Her efforts have changed all of that. Having the opportunity to wear a ring that I love again is wonderful. My hand no longer feels bare and ugly and I no longer feel the need to hide it away. The quality of the mechanism is also excellent. The clasp is so discrete that no-one would ever know that it is there. Her jeweller added the hinged shank to the setting perfectly. The shoulders were shaped to match the design of the existing ring and, although the band is slightly thicker to cater for the hinge, the difference is barely noticeable - it would be hard for anyone to know that it is not the same ring. Putting it on could not be more straightforward. As taking it off is easier with a spare pair of hands, my husband usually helps. He finds it simple to release the clasp using the stylus and to flip open the hinge with a fingernail. I cannot emphasise enough just how pleased I am with the ring and with Heirloom London. I honestly thought my days of wearing rings were over. Ruth has been brilliant throughout. It was a delight to meet her and her levels of customer service are exemplary. I hope to see her again soon with another ring and would recommend her and the hinged mechanism to anyone suffering from arthritis or swollen finger joints.”

Helpful Report

Posted 1 year ago

Thank you Sharon (& Arron) so much for such a lovely and thoughtful review! It can feel like quite a jump taking a beloved ring and adding a hinge to it, the end results here speak for themselves though, it looks fantastic and I'm so glad that you're enjoying having it back on your hand, as you say - it really does make such a difference! Much appreciated and loved working with you both.

Posted 1 year ago

“Just wanted to say a massive thank you for the custom ring!! The size is perfect and we love the little string window. It's also very comfortable to wear because of how smooth the inside is! Can’t thank you enough for making this for us”

Helpful Report

Posted 1 year ago

Hi Sei -thank you so much! Was a really interesting challenge we enjoyed delivering, and glad that your husband's 'knot' is immortalised!

Posted 1 year ago

“Miracle worker! Ruth made an already daunting process of proposing very stress free and easy. When I first met Ruth, I was clueless about rings and diamonds, and didn’t know where to start. She took the time to educate me on the subject and guided me through the process. During the final stages, Ruth took my ramblings and turned it into a piece of art; she created exactly what I wanted and I have a very happy fiancé.”

Helpful Report

Posted 1 year ago

Thank you so much Ko, been brilliant working with you - and what a fantastic image! You'll have to tell me how you did that 😂..

Posted 1 year ago

“Ruth helped me rebuild and redesign my wife's broken engagement ring. From start to finish the service was professional. She made me feel at ease with the decisions I was making and helped with her advise and expertise. Both me and my wife are over the moon with the end product. Ruth has earned me plenty of brownie points with the Mrs. I would 100% use heirloom london again.”

Heirloom London 5 star review on 5th February 2024

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Posted 1 year ago

Thank you so much Sean, really glad we could nudge you over the line for that Husband of the Year award!!

Posted 1 year ago

“Absolutely blown away by Ruth and Heirloom London! From the first consultation, Ruth listened intently to my vision and budget, and then went above and beyond to tailor a ring that was truly unique and special. Ruth's expertise and extensive network of contacts were invaluable when it came to sourcing unique diamonds. She explained the different options clearly and helped me find the perfect stones. She even accommodated my time and location constraints, making appointments flexible and convenient. Throughout the process, Ruth's communication was excellent. She kept me updated on every step, and was always available to answer my questions. Her passion for her work and genuine care for her clients were evident in everything she did. If you're looking for a personal jewellery experience, Heirloom London is a must. Thank you, Ruth, for making this such a special and stress-free process!”

Helpful Report

Posted 1 year ago

Thank you so much Jonny! It's been an absolute pleasure from start to finish.

Posted 1 year ago

“Ruth deserves more than 5 stars! Having worked with various jewelers, she stands out as the best for crafting unique items. Ruth's exceptional ability to capture requested details is truly impressive. I've been delighted with the several items she's created for me. I highly recommend Ruth for any jewelry needs.”

Heirloom London 5 star review on 4th January 2024

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Posted 1 year ago

Thank you very much Sheldon! I've enjoyed all the challenges you've thrown me!

Posted 1 year ago

“HL remodelled my engagement ring into a beautiful new piece. Ruth was very helpful, listened to what I wanted and delivered a fantastic service. I would happily recommend her to anyone looking for a bespoke commission or to give old pieces of jewellery a new lease of life.”

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Posted 1 year ago

Thanks so much Renata - glad you are going to get more wear out of your jewellery again!

Posted 1 year ago

“Ruth designed and made a stunning diamond pendent for my partner’s 30th birthday. Ruth supported me every step of the way, helping me with the concept and sketching possibilities, and then keeping me informed every step of the way. The result is a beautiful piece of jewellery of superb craftsmanship, which my partner loves and has not taken off. So impressed by the service I received from Ruth, I entrusted her and her team, to repair and service my late father’s watch, a hugely sentimental piece to me. Again, I was treated to another personalised and effortless experience. I would 100 percent recommend Heirloom London, and I will definitely be returning to Ruth and her expertise for future jewellery purchases.”

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Posted 1 year ago

Thank you so much for the lovely review Dan, absolute pleasure to help you!

Posted 1 year ago

“I had a broach which I wanted incorporated into a necklace. I had an idea in my head about how it would look but I needed a drawing to make sure we were both thinking along the same lines. Ruth Donaldson produced several options which were drawn to scale. We had three face-to-face meetings during the design process. Costs were discussed at every stage. She was meticulous in taking it step by step and the finished article was exactly as I expected.........wonderful!”

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Posted 1 year ago

Thank you very much Sara! Such a fantastic piece to start with, and love where we've gone with it :-)

Posted 1 year ago

“Designing a ring with Ruth was a joy from the start. She put me at ease with her bountiful knowledge and easy going manner, guided me through what would work and what might no, and the ring at the end was far better than I could’ve imagined. Can not recommend her highly enough.”

Heirloom London 5 star review on 18th November 2023

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Posted 1 year ago

Thank you Fred! Loved the journey and the end result!

Posted 1 year ago

“Ruth was absolutely wonderful from start to finish. She guided me expertly through the process of having a complicated antique ring remodelled, communicating swiftly and clearly every step of the way. I particularly appreciated her frankness and honesty, and the different options (with different prices) she presented. Ruth sourced expert craftsmen I could never have found on my own. The work was done quickly and to an incredibly high standard. Honestly, I can hardly believe the results--they far exceeded my expectations. Ruther is a consummate professional and also a truly lovely person. I am so grateful to her and would recommend her to anyone. Thank you, Heirloom!”

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Posted 1 year ago

Thank you so much Alex! Was an absolute pleasure to work with you.

Posted 1 year ago

“I was unable to wear my engagement and wedding rings as they had become too small but Heirloom London combined both rings to make one beautiful ring that not only fits but was the design I had always wanted. Brilliant advice and care and attention throughout, excellent quality and workmanship. The personal service from Ruth was very much appreciated and the ring was presented in a beautiful box and gift bag. Will definitely use Heirloom London again and can’t recommend them highly enough.”

Helpful Report

Posted 1 year ago

Thank you Sue, they look great on, I always get such a kick seeing our work being worn!

Posted 1 year ago

“In the beginning, I googled and found the website which seemed very friendly and approachable. I met Ruth in person and had a very detailed and careful discussion about my requirements. Essentially I wanted to combine my wedding ring and my late husband's ring into one ring. We discussed several ideas and came up with the final version which included engraving to match my engagement ring. This has given the whole ring a style all of its own while keeping sight of the original rings. Received the finished ring yesterday, again from meeting Ruth in person and I couldn't be more thrilled with it.”

Heirloom London 5 star review on 27th October 2023

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Posted 2 years ago

Thank you so much Joy - I really hope that your remodelled ring gives you many happy memories.

Posted 1 year ago

“Ruth was wonderful to work with. She was very knowledgeable, made me feel very confident in making my piece to my exacting needs. A million percent I would work with Ruth and her team again.”

Helpful Report

Posted 2 years ago

Many thanks Ashleigh! Such a pleasure. Happy wearing!

Posted 2 years ago

“I was looking for a jeweller that I could trust to repair and restore a small inherited Fabergé egg and who would suggest the perfect gold chain to go with it. Heirloom provided beautiful and caring craftsmanship alongside exceedingly good client relations. I would highly recommend trusting your jewellery to this team and I would certainly turn to them should I want to purchase any other jewellery too, in fact, I look forward to that day.”

Heirloom London 5 star review on 2nd October 2023

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Posted 2 years ago

Thank you so much Sam! It was a total pleasure, and we loved hearing the story of how the pendant originated too.

Posted 2 years ago

“My husband and I contacted Ruth last year as, due to complications with my knuckle, I was no longer able to wear my wedding ring. Ruth was really friendly from the start and professional throughout. We talked through our ideas and the options available and we decided to have the CliQ mechanism fitted into my existing ring. Ruth kept us updated at each stage and helped us feel at ease - nothing was too much trouble. We are over the moon that I can now wear my wedding ring. We would definitely recommend Heirloom London to anyone in a similar situation, and we wouldn't hesitate to contact Ruth again in the future.”

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Posted 2 years ago

Thank you so much Sarah! It's always a pleasure getting rings back on hands..

Posted 2 years ago

“Just so excited to find a wedding ring that I can wear on my arthritic hand. Ruth I have told so many people about you!! Thank you so much x”

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Posted 2 years ago

Thanks so much Emma - very happy you found us and lovely to be able to get a ring back on your finger! x

Posted 2 years ago

“Ruth made the a process that I had previously been stressed about incredibly easy. There was a set process from start to finish but it never felt formulaic at any point. Ruth listened to my comments both through the design and production stages of the ring and always seemed to guess exactly what I meant when I didn’t have the correct descriptive terms to hand! She was always quick to respond so I felt supported throughout the process. The results speak for themselves. Layla, my fiancée couldn’t be happier with her ring and we are already planning our wedding bands for next year with Ruth. I would, of course recommend Ruth’s services to anyone in need of a jeweller and designer and I couldn’t thank her enough for making us both very happy!”

Heirloom London 5 star review on 11th August 2023

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Posted 2 years ago

The kind of review that really makes my day! Thank you James!

Posted 2 years ago

Heirloom London is rated 5.0 based on 103 reviews