“Received jumper next day but sizing is massive hence returned for a refund. Purchased XXL as I have over 20 Guide shirts of the same size. Refund issued promptly.”
“2 pairs of trousers ordered both the same size but there was a 4 inch difference in them. As I already had the trousers in other colours I knew the correct size and one pair was perfect.
Got in touch with guide returns and they were polite and easy to deal with, just sent the incorrectly labelled pair back today.”
“Shirt bought as a Christmas present so not opened it yet. Last shirt I bought had quite noticeable flaw on front. (Hence reason for 4 stars). Was refunded no problem. Keeping fingers crossed this one is ok. Shirt arrived two days after purchase which was brilliant.”
“Hi I have 4 xxl double cuff shirts all the same just different colours ... I have just ordered 1 in white in xxl same shirt this did not fit I have had to re order a xxxl this fits why would your sizing alter tgis much . Great quality lovely shirts just sizing difference”
“Purchase was in August, odd to be asking for review 4 months on. Delivered quickly. Shirts are very nice, well designed, good fit. There is a flaw in the material on one of the shirts however. Wrote to Guide 3 times to sort but never got a reply. Shame, as otherwise I probably wouldn't buy shirts anywhere else.”
Hi Paul,
Thank you for your review and message.
I am sorry we mssed your emails sent earlier about this.
I have emailed you about this, and it would be great if you could get reply to that email so we can fix this.
Many thanks, and our apologies for not replying sooner.
