Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 1,108 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Grass and Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this friendly, kind and caring company. The products are fabulous. The oils taste so good and the balm smells so sweet. In addition, I love that Grass & Co are going to plant a tree for every review they get. Please keep planting those trees!”

Helpful Report

Posted 4 years ago

Hi Sophie, Thank you so much for sharing your kind words and the 5* review! We're delighted to hear that you're enjoying using our products and that your shopping experience has been positive. It's what we're aiming for every time! We've received fantastic feedback about our new initiative to plant a tree in return for every review. So, we're definitely going to keep it going and will hopefully be able to expand the programme in the future. Thank you again for choosing Grass & Co. and we look forward to welcoming you back again very soon. Take care and wishing you a lovely long weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“You can tell the quality of ingredients used and having tried a number of CBD oils previously, this is definitely the best so far”

Helpful Report

Posted 4 years ago

Hi there, Wow! This is such an incredible review...To be described as "definitely the best so far" is simply brilliant!! We are relentless about sourcing the highest quality ingredients and delivering the best flavours for our customers. So, It means everything to us that you rate our range so highly. Thank you so much for taking the time to post and we look forward to welcoming you back again very soon. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I’d never used CBD oil before and Lucy was very helpful with suggesting suitable products”

Helpful Report

Posted 4 years ago

Hi Maureen, Thank you so much for sharing your shopping experience. As a small business, hearing directly from our customers is hugely valuable and enables us to keep on improving. We're so happy to hear that Lucy was able to help you - we think she's the best too! Thank you again and we look forward to welcoming you back again very soon. Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I love this oil, unlike other oils, I have tried this is pleasant tasting.I actually do feel the benefit of it as well and I am aware of an increased feeling of wellbeing. The oil came very quickly and arrived in a little box of cardboard chippings with a booklet, the sellers obviously take the time to make sure all their goods are presented nicely. I would deal with this company again!”

Helpful Report

Posted 4 years ago

Hi Elinor, Wow...this is such a fantastic review, thank you! We're delighted that you're feeling the relaxing benefits of our CBD. "An increased feeling of wellbeing" is a wonderful way to describe our products. We're particularly proud of our unique flavours and so it's brilliant to hear that you're enjoying them too. Thank you again for choosing Grass & Co. We look forward to welcoming you back again soon! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Amazing CBD oil! I have tried two others before, however this is the best tasting (by far) and most effective. I use only 2 drops at night and am asleep within 30 mins. Highly recommended :)”

Helpful Report

Posted 4 years ago

Hi Stella, Thank you for taking the time to share your kind words and positive experiences after using our CBD Oil. We're really happy to hear that you've been feeling the soothing and calming effects at night. We're particularly proud of our botanical flavours as we believe they make the ritual of taking CBD before bed a joy, rather than a chore. Thank you for your support and for your kind words - they mean the world to us as a small business! Have a lovely evening and take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Delivery was prompt from the moment of order and well packaged. I've only been using the balm for a few days, so it’s too early to tell if it is helping my osteoporosis, but the balm smells pleasant and is easily absorbed into the skin. The directions on the box are in small type and I found them hard to read, so perhaps a slip of paper inside the box could be added in larger black type on white paper – just a suggestion, not a criticism!”

Helpful Report

Posted 4 years ago

Hi, It's so kind of you to post your review so quickly, thank you. We're delighted to hear that the order arrived speedily - this is what we aim for every time! Your suggestion about the packaging is extremely timely and appreciated. Over the next couple of months, we will be introducing a new outer box for the Balms. This means that we are able to add a leaflet inside. Not only does this allow us to include more information, but it's also much more legible. Ensuring that our products are accessible and inclusive to everyone is one of our priorities and we will continue to challenge ourselves to get this right. Thank you again for sharing your feedback and take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“What a great company Grass & Co are to deal with. their website is easy to negotiate, everything is explained clearly so you get to find what you need quickly, delivery is quick and their products are excellent - I'm a repeat customer. Highly recommended.”

Helpful Report

Posted 4 years ago

Hi Philip, Thank you so much for your purchase and for sharing your experiences. The team read every single comment so it's a huge boost when we see such positive comments about both our products and your shopping experience. And, as a small business, it's even more rewarding when we hear from repeat customers! Thank you again for taking the time to post. We couldn't have hoped for a better review, thank you! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Superb product, great value, ethical, swift delivery. Highly recommended.”

Helpful Report

Posted 4 years ago

Hi Caroline, We were really happy to read this review from you! Thank you so much for taking the time to post about your purchase and shopping experience. As a small business, your support is hugely appreciated and invaluable as we try to spread the word about Grass & Co. CBD. Thank you again and hope you have a lovely Bank Holiday Monday, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Quality product. Experience was effortless and professional. Easy to navigate website. Quick delivery and kept up to date in the process. Recommend.”

Helpful Report

Posted 4 years ago

Hi Neil, This review and recommendation made our day! Thank you so much for taking the time to post and for sharing your experience. We read every piece of feedback (the good and not so good) and it really helps us to deliver the best service to every customer. Thank you again and we hope to welcome you back again very soon. Take care and wishing you a lovely, long weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Im liking the product so far. Dosage I started as 4 drops in a morning and taste is pleasing.”

Helpful Report

Posted 4 years ago

Hi there, Huge thanks for the 5* review. it's great to hear that you're enjoying our CBD Oil! We're especially proud of our flavours as our aim is to make taking CBD every a joy, rather than a chore. We always recommend that you 'start low and go slow' so it sounds like you're getting your dosing spot on. Thank you again for your kind words, they mean the world to us as a small business, especially right now! Take care and wishing you a relaxing Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Good quality product and service. Thanks”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you, we really appreciate you taking the time to share your review. It's great to hear that rate both our products and online shopping experience. We hope to welcome you back again soon. Take care and wishing you a really lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Amazing products, always delivered promptly, beautifully and carefully packaged :)”

Helpful Report

Posted 4 years ago

Hi there, We really appreciate you taking the time to share your review, thank you. It's really lovely to hear that you're enjoying your Grass & Co. products and that your whole shopping experience was positive. We're constantly trying to ensure that our packaging and delivery services are 5* so it's great that you agree! Take care and wishing you a relaxing Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Great company, lovely products delivered swiftly. Will definitely buy from them again :)”

Helpful Report

Posted 4 years ago

Hi there, This is the best review to read...And, wonderful news that you've been impressed enough with your purchase to be planning to order again - thank you so much! We're also really happy to hear that your order arrived speedily. It's what we aim for every time. We really appreciate you sharing your review and wish you a lovely Bank Holiday. Take care of yourself, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I have been taking Calm 500mg for about a week now and I am getting on marvellously with it! I definitely feel more balanced and even though I was premenstrual I had literally no symptoms and no low mood!! This is incredible as I often get very depressed and irritable around my period with challenging thoughts and to not experience that is utterly liberating! I have now started taking it daily in the mornings to keep me balanced all day. I also wanted to commend you on your customer service, the speed of my order was lightening fast and the handwritten note was a lovely touch. Thank you and you shall definitely be getting a return customer. I can't wait to try your other products!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to get in touch and for such wonderful and rewarding feedback! We are so happy to hear that you're feeling the benefits already in your busy daily life, and particularly if you suffer from PMS every month. Thank you also for your kind words about our customer service. It's wonderful to hear that it's been positive for you - this is what we aim for every time! We look forward to welcoming you back again very soon. Take care and wishing you a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Amazing quality products”

Helpful Report

Posted 4 years ago

Hi there, We really appreciate you taking the time to share your review. It's great to hear that you're enjoying our CBD products. Thank you for the 5* and we hope to welcome you back again very soon. Take care and wishing you a good week, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Very impressed with the CBD oil. It has made a complete difference to how much sleep that I am getting. I have already ordered some more. The candle was a big disappointment, expensive and very quickly burnt out.”

Helpful Report

Posted 4 years ago

Hi Keith, We are hugely grateful to you for taking the time to share such a great review and for the 5 stars! We know it will be incredibly useful to others who are starting on their CBD journey, especially if they've also been struggling with their sleep. As a small business, we're committed to delivering the best products and customer service every time so every piece of feedback we receive is invaluable. Our candles should deliver a burn time of up to 25 hours. They're hand-poured 100% natural soy wax candles and are scented with pure essential oils. Please don't hesitate to email us at: hello@grassandco.com if you'd like to share more information about your experience with the candle. Thank you so much for your feedback and we hope to welcome you back again very soon. Take care and wishing you a restful evening, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Great company that sell fantastic stuff, their balms have helped me and my achy body, thank you!”

Helpful Report

Posted 4 years ago

Hi Bev, Thank you so much for sharing this 5* feedback! It's brilliant to hear that our products have been helping to soothe and ease your body. We know that people starting out on their CBD journey find it really useful to learn more about other people's experiences and how they've been using the range. Thank you again. As a small business, your support is hugely appreciated! Take care and wishing you a wonderful week, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I'm a mum who suffers from stress, anxiety and depression and wanted to try an alternative to antidepressants. I bought the AM/PM kit (CALM and EASE oils) about a month ago. On day 1, I took 4 drops of CALM before the dinner time rush and I was blown away - within 15 minutes, I hadn't felt as happy or relaxed in years! And you say it's not addictive? 😄 It did make me feel quite sleepy and a little light-headed. However, subsequent to this, neither oil has really had quite the same effect (but the side effects didn't return either 👍) so I am gradually increasing dosage - still at dinner time on days I really need it, but about 8 drops now - it still does help and is better than relying on antidepressants, in my humble opinion. I also prefer the taste of CALM to EASE but that is a personal preference. Love the free delivery, packaging and handwritten notes too - thank you!”

Helpful Report

Posted 4 years ago

Hi there, This is such a brilliant and useful review, thank you! We are so grateful to you for taking the time to get in touch and for such a brilliant description of your experiences. We know that other customers will really benefit from this encouragement, especially if they're new to CBD. The way you talk about the positive effects of using CBD is perfect. It really can help you to feel more relaxed, especially when there are so many stresses and demands to juggle, especially at dinner time! Our CBD contains no trace of THC so is definitely not addictive. It sounds like you're slowly working up to the perfect dose for you which is great. It's always slightly tricky for us to be prescriptive about dosing as everyone's response to the CBD varies. People are built differently and this means that no one size fits all when it comes to CBD dosing. And, there are so many external variables that contribute to how you're feeling on any given day. For some people using CBD for the first time, the benefits are immediate and obvious. While for others, the effects can be subtle at first so you start to notice what you don't feel e.g. anxiety, stress, or finding it hard to sleep in the evening. Please don't hesitate to email us at: hello@grassandco.com if you have any queries about using the Oil. Thank you again for your kind words, they mean the world to us as a small business, especially right now! Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Simply the best CBD! Brilliant products, delicious flavours and a really lovely company to deal with. I will continue to recommend to everyone!”

Helpful Report

Posted 4 years ago

Hi there, This is simply the best review! Thank you so, so much for sharing your experiences and recommending us. As a small business, it means the world to receive this support and we're very grateful. We love it when customers get in touch as it helps us to continually improve our products and service. Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Dissatisfied because there is no fragrance in the candle”

Helpful Report

Posted 4 years ago

Hi Dennis, Thank you for sharing your review. We're extremely sorry to hear that you're not noticing the relaxing benefits of your CALM Candle. These candles are natural soy wax and only scented with 100% natural pure essential oils and no perfumes. I wonder if this could possibly be why you are perhaps finding the fragrance less noticeable than other products you may be more used to? Nevertheless, we want to make this right so please don't hesitate to email us at: hello@grassandco.com and we will endeavour to resolve this issue for you. Thank you again for your email. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible products for everyone. Best wishes, Sarah and all the team at Grass & Co.

Posted 4 years ago

Grass and Co. is rated 4.7 based on 1,108 reviews