Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 1,108 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I first discovered Grass and Co at a beauty/ health exhibition. My interest was aroused and I purchased when I got home. It really helped meeting face to face in the distant past when we still could!!”

Helpful Report

Posted 4 years ago

Hi Susan, Although it feels like a lifetime ago, we remember meeting you! We can't wait to get back to chatting all things CBD at those shows later this year. Thank you so much for taking the time to post and share your feedback. The team read every single comment so it's a huge boost when we see such positive comments about our products. Take care and hope to meet in real life again soon, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Arrived very quickly,postage free.Very professional service,great packaging.”

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Posted 4 years ago

Hi Ania, The team are so delighted with this review, thank you! Reading 5* feedback really pushes us on to keep delivering the very best products to our brilliant customers, as well as ensuring that the entire shopping process is straightforward and positive too. Thank you so much for choosing Grass & Co. and for sharing your experiences. We hope to welcome you back again very soon! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Bought it for a gift so will comment when the receiver has used it delivery etc was efficient.”

Helpful Report

Posted 4 years ago

Hi, We really appreciate you taking the time to share your review and for choosing Grass & Co. as a gift! Thank you for the 5* and we hope to welcome you back again soon. Take care and wishing you a good week, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“This product is excellent and Grass and Co. Provided a great service.”

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Posted 4 years ago

Hi Elaine, Thank you so much for sharing your 5* review! We're delighted to hear that you're enjoying our products and that your shopping experience has been positive. It's what we're aiming for every time! Thank you again for choosing Grass & Co. and we look forward to welcoming you back again soon. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Item hasn’t turned up abs no Reponse from email or Facebook messenger .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your message. We are so sorry for the delay with your order and also that our Customer Services messages were not being sent out properly last week. We were delighted to have been able to resolve the issue with your address and also to send out a replacement order. Nevertheless, apologies that you have had to wait for this delivery as we always aim for the online shopping experience to be faultless. I hope that's OK and please don't hesitate to let me know if I can help with anything else. Thank you for your patience and wishing you a good week, Lucy and all the team at Grass & Co. x

Posted 4 years ago

“grass and co is a really good cbd company, the product that i've used is really good, and i think it is worth the price. they also provide really usefull guides for how to take it properly, and have good info on their site.”

Helpful Report

Posted 4 years ago

Hi, Brilliant! Thank you so much for posting. It's great to hear that you feel our products offer good value. And, we're really happy that the website and CBD Guide have provide all the information you need while online shopping and also once your order arrived with you. Thank you for choosing Grass & Co. and we hope to welcome you back again very soon. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I had researched CBD- was concerned about quality and consistency of online products. Their transparency of quality control reassured me. Easy and informative website. Delivery was prompt.”

Helpful Report

Posted 4 years ago

Hi, This is fantastic feedback, thank you so much! We are a small team so hearing such positive words from someone who obviously does their homework thoroughly means a great deal to us. We are rigorous in ensuring that the Grass & Co. standards and values are always upheld across every part of the journey from sourcing to testing. We're delighted to hear that your overall shopping experience was positive too. Thank you for choosing Grass & Co. and we look forward to welcoming you back again very soon. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Really lovely products. Helps me to relax.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you, we really appreciate you taking the time to share your review. It's great to hear that you're feeling the relaxing qualities of our products. We hope to welcome you back again soon. Take care and wishing you a lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Got my second bottle from grass and Co and once more I am really pleased with the purchase. The smell and taste of Ease are a bit orangy and pleasant. The oil helps me to fall asleep, which I was struggling with for months now. Can't wait to try the Calm version!”

Helpful Report

Posted 4 years ago

Hi Aleksandra, Thank you so much for taking the time to share your recommendation. It's always brilliant to hear directly from our customers. We're really grateful and so happy that you rate our products. We can't wait to hear what you think of CALM! Thank you again for your support, it's hugely appreciated. Take care and wishing you a wonderful Bank Holiday, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“The calm CBS oil is definately helping me get a good sleep and in times of stress it's good. My neck pain is reduced. Great service and nicely packaged.”

Helpful Report

Posted 4 years ago

Hi Clare, This is a wonderful review to read, thank you so much! We're really happy that the CALM CBD Oil has been helping you during these difficult days and it's great to hear about the positive effects you've been feeling. Thank you so much for sharing your feedback, it's hugely appreciated. Take care of yourself and we hope to welcome you back again soon, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Thank you Grass and Co. for the constant offers which help me to afford your lovely products.”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for taking the time to share your review. It's great to hear that you love our products! We recognise that our products are slightly more expensive than some on the market. This is primarily due to the quality of the CBD and botanicals that we source - these also deliver the huge advantage of making our products taste great! These are difficult times for everyone. So, we took the decision to share frequent discount codes with our subscribers and regular purchasers. It's brilliant to hear that they're welcomed. Thank you again for your message. We genuinely listen and act on all feedback and comments. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“This is my 2nd order, a great company, efficient service.”

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Posted 4 years ago

Hi, Excellent! Thank you so much for taking the time to share your review - it's particularly rewarding to hear from repeat purchasers. We're delighted to hear that you're happy with your order and the overall shopping experience. This is what we aim for every single time! Thank you again for your support and wishing you a relaxing Bank Holiday weekend, Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Easy to navigate website with helpful guidance offered. I placed my order which was straightforward and it was delivered a couple of days later. I take a few drops of tincture when I go to bed and it seems to have improved the duration and quality of sleep. Happy with my purchase”

Helpful Report

Posted 4 years ago

Hi Carl, We were delighted to read this review from you and to receive your 5 stars! Thank you so much for taking the time to post about your purchase and shopping experience. And, even better that you've already noticed the benefits at night. As a small business, your support is hugely appreciated and invaluable as we try to spread the word about CBD. Thank you again and we hope to welcome you back again soon. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Excellent product really helped me sleep quick delivery”

Helpful Report

Posted 4 years ago

Hi Paula, Thank you! We really appreciate you taking the time to share such a glowing review. The team love to hear about how people are using our products and it's great that you're finding them helpful with your sleep...We know this can make all the difference to the day ahead. Thank you so much for taking the time to share your review. Your support is really appreciated, especially at the moment. Take care and sending you all our best wishes, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I've just re-ordered some oral cbt oil and I am very impressed. I used to take diazepam but now I dont need them.”

Helpful Report

Posted 4 years ago

Hi, Wow, thank you so much for this incredible review! We're really happy to hear how impressed you've been with your purchase. It’s fantastic to hear that our CBD is helping you. Thank you again for taking the time to share your recommendation and your support, it means the world to us. We look forward to welcoming you back again soon. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Love grass and co products they have helped me massively. All the staff are friendly and very helpful”

Helpful Report

Posted 4 years ago

Hi Leanne, We couldn't hope for a better review from a regular customer, thank you so much. The team read every single piece of feedback so it's a huge boost when we see such positive comments about our products and how they have helped you. It's also great to hear that you've received great customer service too! Thank you again for taking the time to share your feedback. It's really appreciated by us and others who are considering trying CBD for the first time. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I am so pleased with all three pillow sprays and my eye mask! Grass and Co are a lovely company to deal with - the people who work there are all wonderful, caring and professional and really make you feel looked after. I won't hesitate to buy from them again. Thank you X”

Helpful Report

Posted 4 years ago

Hi Claire, The team are so delighted with this review, thank you! Reading the 5* feedback really pushes us on to keep delivering the very best products to our lovely customers. It's great to hear that you rate the relaxing benefits of our Pillow Sprays. We've worked hard to deliver the very best scents so that all our products are a joy to use every day. Thank you so much for choosing Grass & Co. and for sharing your experiences. We hope to welcome you back again soon! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“What a wonderful company with a kind, knowledgeable and gentle team of people. I have been using the Rest pillow spray for some time now and, after consulting with them have just purchased some CBD oil but have yet to use it. They are a very genuine and brilliant team of people to deal with and my thanks to you all at Grasse. I've recommended you happily to my friends. Thank you”

Helpful Report

Posted 4 years ago

Hi Frances, Wow...This review made our day! We're really grateful when people enjoy using our products and recommend them to family and friends. It's genuinely rewarding to hear that you're feeling the benefits of our Pillow Sprays...and hopefully the CBD soon too! We're so happy that you have decided to try our CBD Oil for the first time. Please don't hesitate to call or email us if you need any help with finding the right dose for you. Thank you again for your incredible support and for taking the time to share your feedback. It's really appreciated by us and others who may be considering buying from us for the first time. Take care and sending you all our best wishes, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I love receiving the little parcels of joy from Grass and Co. Prompt delivery and lovingly packed, both Calm and Ease Cbd oils taste great and certainly are doing good things for my body and mind. Thank you!”

Helpful Report

Posted 4 years ago

Hi Heather, "Little parcels of joy" is probably our favourite review, EVER! Thank you so much for taking the time to post and share your experiences. The team read every single comment so it's a huge boost when we see such positive comments about our products and your shopping experience. Thank you again for taking the time to share your feedback. We couldn't have hoped for a better review, thank you! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I have enjoyed the relief which the balm is giving my muscles. Also the chocolate is delicious.”

Helpful Report

Posted 4 years ago

Hi Janice, Brilliant, thank you so much for posting! It's really great to hear that you're enjoying using our products and that your muscles are feeling the benefits of the Balm. It's hard for us to pick a favourite product, but this is definitely one that we use daily! Thank you for choosing Grass & Co. and we hope to welcome you back again very soon. Take care and wishing you a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

Grass and Co. is rated 4.7 based on 1,108 reviews