Grapevine Connect Ltd Reviews

Name: Grapevine Connect Ltd
Address: 10 Yeo Business Park, Clyst St Mary, Exeter, Devon
Rating: 4.92

4.9 Rating 283 Reviews

98 %

of reviewers recommend Grapevine Connect Ltd

Company Reviews

Product Reviews

Metrics

4.9

Based on 283 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luke was really great - friendly and so helpful - I would give 5 stars for service- the loss of two stars is due to the new update - which makes 3cx less user friendly to navigate - not least because when you are making a call the drop-down menus on the right become inaccessible - also the new layout is too complicated and the things that I access daily - my contact list, the switchboard, call history in/out calls - are several clicks away and less obvious I had to hunt around for them -call transfers are not so easy - I am relatively tech-savvy - some of my colleagues are not - I use 3cx daily both in the office and when working from home - I prefer it to use the office phones as there are many advantages - the current upgrade is a step backwards.”

Helpful Report

Posted 1 year ago

“We needed a temporary message put on our phone line due to the adverse weather conditions last Friday. Unfortunately, this took quite a while to achieve and I had to contact several different departments / people before it was put in place.”

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Posted 2 years ago

“The technician who dealt with my ticket was fast and extremely helpful however the triaging call handler felt uninformed and was not particularly engaged in the call.”

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Posted 2 years ago

“Kept us updated, but issue took nearly all day to fix and clinics disrupted”

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Posted 2 years ago

“eventually fixed”

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Posted 2 years ago

Grapevine Connect Ltd is rated 4.9 based on 283 reviews