“I have not yet received my order. . On 21st November you quoted 5 working day delivery?.
Perhaps when I receive the item I'll be able to assess your setvuce”
Hello Elizabeth, Thank you for your feedback, I sorry to hear that you have not received your order.
I can confirm that this was dispatched from our warehouse on 21st November sent using your chosen standard delivery service, parcels sent using this service are estimated to arrive within 2 to 5 working days.
We can see from the tracking information that your parcel has had a delivery attempt made on 24th November.
Your parcel is currently being held at the Dronfield delivery office waiting for collection or redelivery instructions, you can use the link i have sent to you by email to arrange redelivery or you can pop into the delivery office and collect it.
We are aware that unfortunately Royal Mail do not always leave a card, however you do not need a card to collect or rearrange online.
To rearrange online please just enter the date on the card as the date delivery attempted from above and then leave other numbers blank, just complete your name and address etc. To collect from the delivery office, please just take along ID.
Kind regards, Rebecca, Customer Service.
“Great card at a great price and delivered free. Couldn't find what I was looking for in the shops. I would def check campus gifts before the High Street next time.”
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