“Awesome in short. The x-mas cards are spectacular and have a feeling that my family and friends will think so as well. I am anxiously waiting for their reply. This is my best x-mas cards yet, so I know it will be a hit. Good job of shipping rapidly. Good communication! Thank you so much, Rick from California”
Hello Erica,
Thank you for your review. We are sorry you received the wrong item and that you never heard back from us regarding the incorrect item. As per our telephone call this morning, we sadly never received your first two emails for some reason, if these had have come through we would have of course answered the straight away as we reply to all emails within 24 hours. As per our call this morning, we have immediately organised to send you the correct item with our first class post, so this should be with you in the next few days.
We once again apologise for any inconvenience,
Kind regards,
Customer Services,
“Ordered a fab Larry Lobster which arrived on time and well packaged. It was an excellent price too. I found CampusGifts website easy to use and Amazon pay was a great idea. They also kept me aware of the status of delivery which was helpful.”
Hello Sean,
Thank you for your review. I can advise that your order was dispatched on 17/08/2019 with our Airmail delivery service, expected to arrive in 10-14 working days.
As today is working day 7 since your order was dispatched, please be assured that your order is on the way and will arrive with you shortly. Our apologies for our rather premature review request, these are sent automatically, and may reach our International customers before the order has arrived.
Kind regards,
Customer Services.
“It was exactly what I wanted. It arrived safely and glad I brought the stand as well to give you options. I brought it as a gift but me personally would use the stand especially if you have a big enough space or work surface for it.”
“The Jellycat Bashful Bats are great and were good value but the packages was very damaged when they arrived l, to the extent that the toys could have easily been stolen or fallen out.”
Hello Victoria,
Thank you for your feedback. We are pleased that you are so happy with the actual products, this is wonderful to hear! However, we are of course very sorry that the packaging was damaged by the time the Jellycats arrived. We are actually currently in the process of upgrading our packaging to stronger and more environmentally friendly packaging so hopefully your future orders will arrive more securely!
Kind regards,
Customer Services.
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