“First time using this site and was very impresses. Order was processed quickly, delivered quickly and considering it was only a soft toy and book packed vet securely. Very happy with the service.”
“Excellent service, delivered very fast the card was beautiful and very good quality. Will definitely use again as I haven’t seen card as nice on high street”
“Very good doesn't describe the service, care and speed of ordering, not only that, but the tears of joy from mum as this was a birthday gift for mum. Mum and I have gone through 21 months of hell since Dad died, It was mum's birthday last week so knew this beautiful little bundle would cheer her up. I can't thank you enough, I genuinely can't. Keep up the amazing care and work. All the best. Lewis. North Wales.”
“Be aware that this item can "hold" very limited messages. I couldn't get more than six letters on one line, so you cant do Happy CHRISTMAS/BIRTHDAY or ANNIVERSARY. Did expect the letters to be small enough to allow for that, but NO!
Great for I LOVE YOU/HI/SEE YOU LATER, but not much more:(”
Hello Christine,
Thank you for your review. After your call with us last week, we are again very sorry that you are disappointed with the size of the Small Cinematic Light-Up Message Box. As per the product details and photo on our site, the small message box only has enough room for three lines of six letters. The medium and large are recommended for longer messages as a result.
As you have now returned the Small Cinematic Light-Up Message Box back to us, we have of course refunded you for the item back to your original payment card.
Kind regards,
Jaye @ Customer Services.
“Terrible disappointed, opened box (not damaged) only to find my much awaited present for my Grandson, damaged. Big hole in back of neck and not all pieces found in box. Had my work colleagues watching at the time as they knew how excited I was. I am really hoping a replacement will be sent ASAP without any further cost to me. Kind regards, Jan Macdonald”
Hello Janice,
Thank you for your review. As per our email correspondence with you, We are so sorry that the Large Candypop Llama Lamp has arrived with you damaged. We do not take this lightly and we are always working to improve our processes to try and stop these kinds of errors.
Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not viable for us. Please see the link below to the full terms and conditions regarding international delivery.
http://www.temptationgifts.com/terms-conditions/#returnsPolicyAnchor
We therefore refunded you in full for your order. As you have been refunded in full and the Large Candypop Llama Lamp is still in stock at the same price you purchased the item for, you are more than welcome to place the order again so you are still able to gift the lamp to your grandson.
We apologise for any inconvenience caused.
Kind regards,
Jaye @ Customer Services.
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