Gerber-store.co.uk Reviews

Name: Gerber-store.co.uk
Rating: 4.78

4.8 Rating 944 Reviews

96 %

of reviewers recommend Gerber-store.co.uk

4.8

Based on 944 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

sales@gerber-store.co.uk

Location:

Write Your review

Tell us how Gerber-store.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gerber-store.co.uk 5 star review on 23rd February 2024

Jordan

Gerber-store.co.uk 5 star review on 30th January 2024

Donna Jones

Gerber-store.co.uk 5 star review on 23rd December 2023

Bill

Gerber-store.co.uk 5 star review on 16th December 2023

Robert

Gerber-store.co.uk 5 star review on 30th September 2023

Christopher

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are fine, contacting them by email though is awkward, couldn't get my first order discount, paid full price”

Helpful Report

Posted 2 months ago

“Knife was not sharp on arrival but luckily it came with a sharpening stone for free guess I’m not the first to have this issue”

Helpful Report

Posted 3 months ago

“This was bad because it said black or silver I chose silver not knowing it had less tools on it so you should put (has less tools). You guys are a joke.”

Helpful Report

Posted 3 months ago

“Very thick leather, so unless the stitching fails I think it's should hopefully be quite long lasting and hard wearing. Unfortunately it's so much bigger than the Suspension model it's marketed as being for the multitool is actually able to come out of the case without opening the clasp - I bought this case because the tool was lost out of the original sheath, so quite unhappy with this. I've managed to use part of the old sheath to pad this one out and make the Gerber more secure, so gets 2 stars not one.”

Helpful Report

Posted 3 months ago

“I have bought 3 Gerber Dime Multi Tool‘s, 2 as presents and 1 for myself, multi tool is great as I would expect, really disappointed about the colour coming off.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to let us know about your experience. We're sorry to hear that the colour has come off the Dimes. We'd love to fix this for you, I will email you directly so we can sort some replacement tools out. All I will need is your order reference number. Best wishes, Stacey Customer Service

Posted 11 months ago

“The item is great, as ever. My issue was that I paid £10 extra for next day delivery on the Monday, and did not receive it until the Thursday. The problem was the age verification process. As I had been instructed, I successfully completed the process at the point of purchase and awaited delivery. Only on the Wednesday did I receive an email from you saying that despatch was delayed because I had not completed age verification. This seems to be a case of one part of your system not communicating with the other, as I had received the email confirming age verification at the point of purchase. I think you ought to tidy up this miscommunication. My £10 fee for next day delivery was wasted, and it messed up my plans to give the item as a gift at a specific time.”

Helpful Report

Posted 1 year ago

“We still haven’t received the item that is a Christmas present that was dispatched on 12th December 2020”

Helpful Report

Posted 1 year ago

“Paid for 24 hour shipping. Arrived four days later. Absolutely pathetic customer services who offered a lame excuse and no goodwill gesture to refund postage. I ordered the Gerber Truss which I'm quite disappointed with. Blade isn't as sharp as it should be and overall feel and quality is far below expectations. The whole episode has left a bitter taste I'm my mouth.”

Helpful Report

Posted 1 year ago

“I bought the centre drive multi tool in black with bit set and webbing pouch. I haven't had the tool for long but it appears to be well made and feels robust in the hand. The pouch on the other hand looks ok however the stud fastener is not strong enough to hold securely. The first time I wore the pouch on my belt it came undone when I got out of my car. Luckily I felt it come loose but that was nearly the quickest £150.00 I threw down the drain. Gonna hit Amazon or Silvermans for a pouch without stud fasteners.”

Helpful Report

Posted 2 years ago

“It’s not for me. The blade and saw combo does not really work for woodland skills, in my opinion. The blade section is too short and poorly positioned: you would not be able to knock the blade through a piece of wood (to make a woodland mallet or tent pegs, for example) and the saw is only suitable for saplings (as, to be fair, Bear points out). So, I am not really sure what purpose the knife serves. Plus, the design of the knife and the chunky and large scabbard is, for me, pretty ugly, the sort of brash design with a young lad might think was great. A much better option (and a good deal cheaper is the Mora Light My Fire knife (but, again, the orange design is pretty grim): it has a super sharp blade (my grown-up nephew nearly sliced his finger off yanking the blade from the scabbard) and the same provision of a steel in the knife handle (actually, it’s much better than the one supplied with the BG Gerber knife). Failing that, try Gerber’s brilliant multi tool (excellent saw and blade).”

Helpful Report

Posted 3 years ago

“The order came missing items. Took more than 4 days to deliver even with UPS expresse (1-3 days).”

Helpful Report

Posted 4 years ago

“I ordered two of the same product and only one arrived. I rang customer services who could only apologise as there was only ever one product in stock and someone should of informed me at the time but never did. Consequently I had to find another present very quickly.”

Helpful Report

Posted 5 years ago

Hi Haydn, I am sorry for the inconvenience. As discussed, we have refunded the delivery charge and sent the other one out to you on a special delivery so you'd have it asap. Many thanks, Sabina

Posted 5 years ago

“Nothing everything was good it should be 5 star”

Helpful Report

Posted 6 years ago

“The delivery was good but the quality of the penknife I bought is poor. The metal on the scissors is too thick to be useful for anything and when you open the penknife up completely to use the pliers, the handles rub against one another which both removes the black paint coating and ends up actually sharpening one of the corners of the handle.”

Helpful Report

Posted 6 years ago

“Ordered December 10, recieved a confirmation of order but no shipping confirmation. A week after I sent an inquiry on my order and was told that one item is out of stock. I was given an option of sending what is available and then send the other when it becomes available. Since it is supposed to be a present for Christmas, i agreed that they send me what is available. U til now it is still not delivered.”

Helpful Report

Posted 6 years ago

“I purchased the knives as a gift for my best men and groomsman. I thought, what with Gerber being a recognised brand, I would get high quality packaging. Instead, I get very cheap cardboard and plastic packaging which had been opened and then celotaped back together due to the engraving I requested. The knife itself seems high quality but it doesn't look anywhere near the money I paid for it. I'm not quite sure how to present them to my friends as I certainly can't use the packaging it came in.”

Helpful Report

Posted 6 years ago

Hi Adam Apologies for the product not being up to scratch, select models are only available in blister packaging so we need to cut open to engrave the item. We have some metal gift boxes which we could look at engraving for you which would fit the knife at a reasonable price. If you would like to order please call on 01242 698987. Thanks Matt

Posted 6 years ago

“Very sneaky how they automatically put you down for "express delivery" without being asked! I missed this and ended up being charged an extra £1 for a delivery that turned up at the same time it normally would anyway. The Prices are not cheap anyway and this just added to the feeling of being overcharged! The website was not easy to navigate through either. Oveall I think I will look elsewhere in the future! Merry f@#$ing Christmas.”

Helpful Report

Posted 7 years ago

We offer 3 services for UK delivery: Express, Standard & Next Day by 1pm. Standard is free over £30, Express is £3.99 and Next Day is £6.99, just select the service you prefer in the drop down menu in the basket. Thanks

Posted 7 years ago

“I ordered a knife for my farther at Christmas time and never recived item but having said this I do believe it was the fault of my local post office .”

Helpful Report

Posted 7 years ago

Hi Elliot - We have the knife marked as delivered and signed for as per detail below. If you have any further queries dont hesitate to call us on 01242 698987. Thanks Matt Item: JW145760313GB via Royal Mail Tracked Signed For™ Our trackable service with a signature on delivery Where has my item been? Latest update: Delivered We have a record of item JW145760313GB as being delivered from Banbury DO on 2015-12-09. Thank you for using our Royal Mail Tracked™ service. Proof of delivery: Signature Printed name: ELLIOT GYMET Date: 09 December 2015, 01:27pm

Posted 7 years ago

Gerber-store.co.uk is rated 4.8 based on 944 reviews