Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.15

4.2 Rating 47,790 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 14th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use”

Helpful Report

Posted 2 months ago

Hello Gareth, I'm glad this was so straightforward. Thank you for insuring with us this year. ~Theo, Social Media Team

Posted 2 months ago

“Great, competitively priced, product. Positive customer experience all through.”

Helpful Report

Posted 2 months ago

Hello, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 2 months ago

“Was a very long process renewing my policy after my husband passed - I was a named driver and the cost more than doubled for the same car fir me to insure.”

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Posted 2 months ago

Hello, I'm sorry to read about the passing of your husband and I offer my sincere condolences on behalf of Hastings Direct. Thank you for choosing to insure with us despite us not being the most competitive and I hope we can offer you a more competitive price at the policy's renewal. ~Theo, Social Media Team

Posted 2 months ago

“Quick and simple to download the App and it was easy enough to setup my insurance.”

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Posted 2 months ago

Kelly

Posted 2 months ago

“I am very pleased and happy with my experience of Hastings Direct so far!”

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Posted 2 months ago

Hello Joshua, this is really good to see. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 2 months ago

“Good value, although a bit tricky establishing insurance detals re - courtesy cars after an accident.”

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Posted 2 months ago

Hello Jonathan, thank you for your review. I'm sorry to read that you didn't have the smoothest experience and I hope that you have since been able to get the help you need. If you still have questions concerning this, you can speak to the Claims team by calling 0333 321 9800. ~Theo, Social Media Team

Posted 2 months ago

“Easy to understand simple to complete.”

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Posted 2 months ago

Hello Betty, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team

Posted 2 months ago

“Was pleased with quote that was offered”

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Posted 2 months ago

Hello, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 2 months ago

“Easy to do. Would have preferred policy in print as I'm not into downloading etc as I'm 78. Would be very pleased if you could let me have it in print. Thanks.”

Helpful Report

Posted 2 months ago

Hello Arthur, thank you for your review and for insuring with us. I appreciate what you have said and I have arranged for the documents to be posted to you as requested. Please expect them in the next 7 working days. ~Theo, Social Media Team

Posted 2 months ago

“Simple booking for house insurance at a price which is acceptable.”

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Posted 2 months ago

Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team

Posted 2 months ago

“Policy looks very comprehensive, decent price comparing with others, tricky to finalise details on the phone as some questions were not answered fully but happy with the product, thank you”

Helpful Report

Posted 2 months ago

Hi Dorothy! Thanks for your review. It's great to hear you were able to get the product you wanted at a competitive price. If you have any queries, please reach out. Thanks, Brendon, Social Media Team.

Posted 2 months ago

“I phoned regarding an addition to my new house insurance policy and this was dealt with promptly. Thank you”

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Posted 2 months ago

Hi Mandy, Thanks for your review! We're glad you received the assistance you needed in a timely manner! Thanks, Brendon, Social Media Team.

Posted 2 months ago

“Disappointed that I wasn’t offered the best price on renewal, took a long phone conversation to get the price lowered to be more competitive”

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Posted 2 months ago

Hi Sally, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“Best price”

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Posted 2 months ago

Hi Nataya, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“Happy with service Website easy to follow”

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Posted 2 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“It was good but then I received a tab (like a little black box) which wasn’t clear when purchasing the policy which is why i cancelled.”

Helpful Report

Posted 2 months ago

Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“Use to use all the time , but got cheaper quotes last year. Going bk this year though”

Helpful Report

Posted 2 months ago

Hi Amanda, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“I found this policy on a comparison website. The policy appears to be comprehensive and fair and it's a good price. I have not made any claims so don't know how well that process will work.”

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Posted 2 months ago

Hi Marcus, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“Great service so far. Would be good to know the individual scores of each journey rather then just an average unless I’ve misunderstood the scoring.”

Helpful Report

Posted 2 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

“Great cover competitive pricing”

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Posted 2 months ago

Hi Winston, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 2 months ago

Hastings Direct is rated 4.2 based on 47,790 reviews