“Got my renewal letter through and unsurprisingly it was more than last year, despite having a 2nd year's no claims bonus. I did a comparison and ended up going with Hastings again but at half the price of my renewal premium.......the insurance system is broken”
Hi there,
So sorry to hear this, We do have a panel of underwriters, hence why sometimes online pricing can vary from the renewal quote. We are happy to hear that you have stayed with us for another year. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Aadam
“Trying to get hold of Hasting is a joke. On hold for well over an hour. I don't want to renew as the price has gone through the roof this year. Can't cancel as it is an automatic renewal which means you have to speak to someone. Get some extra staff, plenty of people needing jobs at the moment, or just make it easier to cancel your insurance.
😤😤😤”
Hi there,
So sorry to hear this, our renewals team has been experiencing a high volume of calls at the moment. Please email socialmedia@hastingsdirect.com and we will be able to assist.
-Mariam
“I was trying to cancel my renewal and explained I had already taken out a new policy still with them but cheaper online it took ages to do this should be able to cancel renewals or accept them online the renewal price is never the better option”
“They have not applied one additional year of no claims document to my policy. So when it came to renewal, I have questioned it, they said they need to listen to the conversation I have had on the phone and will ring me back the same day. No one rung me back. For a year I was paying my car insurance thinking it has been added. So basically they have overcharged me for a whole year! When it came to renewal quote, it came £70 more than last year. After comparing with different companies I can get my insurance £120 cheaper with different company. By the way 3 days down the line... Still no one rung me back. Terrible customer service.”
“Waiting nearly 30 minutes now for a call regarding a windscreen replacement.
The phrase "one of our operators" always makes me smile on any web site - what they mean is "our one and only operator" but don't like to admit it!!”
Hi there,
We are so sorry to hear this. We have been experiencing a high volume of calls at the moment. Please contact us on 01827 338547 and we will be able to assist.
-Mariam
Hi Roderick,
So sorry to hear this. If there is anything further we can improve on to make your experience better or further assist you, please contact us on 03333219801.
-Mariam
“Asked to renew and pay via MyAccount Nowhere to MakePayment as indicated in email. Wasted a lot of time looking. Replied to email and got auto responder saying go to website to contact us. Where? No contact email found so put in complaint and had to fill in all personal details again despite being in MyAacount. Called the next day and was cutoff after finally being put through to someone after 11 mins. Rang again. Same delay. Wouldn't take my payment card 3 times using their system. Got a call back. Even then it took two attempts to pay with my debit card. Was told to check MyAccount as policy details have been updated. Still doesnt show I've paid.
Wont be renewing with them as their IT is very suspect.”
Hi Maureen,
So sorry to hear this. If there is anything we can improve on to make your experience better or further assist you, please contact us on 03333219801.
-Mariam
“Transferred a cherish number onto my car today, went on line to do the change (was told I could when I updated my policy), both the website and app are hopeless! Checked the 'help' section of the website, *NONE* of the suggested options are on either the website or the app..... Grrrrrrr...”
“Not good, was charged a large fee to change address, even though I informed them on phone that I was moving soon and was told not to worry. Very unhelpful to deal with.”
Hi Stephen,
So sorry to hear this. The premium is based on a number of different rating factors by our underwriters. If you need any further assistance, please contact us on 03333219801.
-Mariam
Hi Roger,
So sorry to hear this. I have issued a copy of your policy documents via post, you will receive them within 3-5 working days. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please contact us on 03333219801.
-Mariam
“This review is to do with renewals. Every time I'm with Hastings and it comes to renewals, I get the new cost, usually degrees higher than last year even though no claim made. So I look elsewhere, this year £150 cheaper than renewal cost. I then have to ring Hastings to cancel, wasting 1/2 to 1 hr on the phone only for them to then offer me a substantially reduced cost.
1: offer me your best price 1st , I might stay.
2: offer me the chance to cancel online, everything else is online why not cancel, this will stop me wasting up to a hour of time I could be doing something useful other than hanging on a phone at the behest of some call centre who the goes through the script. :-(”
Hi Pete,
So sorry to hear this. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. When a policy is purchased with us, it is automatically entered for automatic renewal, which is stated in your documents. You can opt out of automatic renewal online in your myaccount, however when you are in your renewal stage you are not able to. If you need any further assistance, please contact us on 03333219801.
-Mariam
“It was not obvious from your advert that you do not insure over 75s without an extra premium up to 79. Your charges last year and are this year are OTT for those of us who have a clean licence and a good driving history. Lastly, We have NOT used
our cars very much this year due to LOCKDOWN/COVID. You have made no allowance for lack of use. I will not be insuring with you again. Advised friends and relatives to avoid Hastings.”
Hi Christine,
So sorry to hear this. If there is anything further we can improve on to make your experience better or further assist you, please contact us on 03333219801.
-Mariam
Hi Christopher,
So sorry you are having difficulties contacting us, we have been experiencing a high volume of calls. If you need assistance, please email us at socialmedia@hastingsdirect.com and we will be able to help.
-Mariam
Hi James,
So sorry to hear this. All of our call centres having English speaking agents. If you need any further assistance, please contact us on 03333219801.
-Mariam
Hi Sandy,
So sorry to hear this. I have issued a copy of your policy documents via post, you will receive them within 3-5 working days. I have also set your preferred delivery method to post too, so future communications from us, will be posted to you. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please contact us on 03333219801.
-Mariam
“Had a claim in March put in for a non fault claim and it’s still open, I got another car temporarily until I found another I wanted to keep. Went to put my private reg on and add my partner as a driver to be told I can’t make changes as the case is still an open claim, so it was a waste of £80 as I then had to remove the reg from the vehicle again. iv now found a vehicle i am interested in purchasing and I can’t get a quote for the same reasoning! So I’m stuck with a car I was temporarily using! Shambles”
“System not accepting log in been asked 5 times to change password still unable to get in . Tried on chat line and phone . all I want to know is If I want to put in a claim how many quotes do I need .... That simple ...but hard work... Going to finish before my frustrations get the better of me”
Hi Frank,
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at mobileappsupport@hastingsdirect.com and we will be able to assist.
-Mariam
“Bought the policy but the screen refreshed to the please pay page, I received no confirmation email or documents for 24+hrs but it did all work out in end but very bad design.”
Hi there,
So sorry to hear you were experiencing difficulties using our website. We are glad to hear your policy has been taken out successfully. If you need any further assistance, please contact us on 03333219801.
-Mariam
“Hopeless, spent ages filling out a request for motor insurance on the app only to be told, ‘not able to quote via the app’. Had very little success with this app in the past.
Will probably change my home and motorcycle insurance.”
