GB DIY Store Reviews

Name: GB DIY Store
Address: Unit 1, Fox Covert Way, Mansfield, Nottinghamshire
Rating: 4.85

4.9 Rating 2,849 Reviews

97 %

of reviewers recommend GB DIY Store

4.9

Based on 2,849 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About GB DIY Store:

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies.

The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors.

With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it.

Our team is always happy to help, so please do not hesitate to contact us.

Visit Website

Phone:

01623622205

Email:

nathan@gbdiy.co.uk

Location:

Unit 1, Fox Covert Way,
Mansfield
Nottinghamshire
NG19 0FR

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GB DIY Store 5 star review on 4th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing the order I rang and it went to voice and said you would return my call which never happened. I placed the rest of the order elseware.”

Helpful Report

Posted 2 months ago

“Quite disappointed with my purchase - I ordered a door handle and letterbox for my front door. I wanted them to match so I ordered the same manufacturer and the same colour. I received them quite quickly and fitted the handle easy enough. Then I tried to fit the letterbox but in getting it out of the box there was a big difference in the colours and it would have been obvious that they didn’t match. I thought I must have ordered the wrong colour but I checked the order and both were the same colour in the description so I presumed they had sent it the wrong item. On contacting them, they said that this was normal and just because it was the same manufacturer (Trojan) and the same colour in the description, it didn’t mean they would match. I ended up returning the letterbox and getting a quick refund but couldn’t return the handle as I had already fitted it . It’s impossible to find a matching letterbox so I’m now going to have to pay out for a new letterbox and handle. I just think if you buy two items from the same manufacturer that are described as the same colour, they should match.”

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Posted 6 months ago

“It's Seams thay care about customer but quality of the product I received is very poor.”

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Posted 1 year ago

“So far I have not recieved the item or heard much about it's whereabouts. When I do recieve it I will give a better review”

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Posted 2 years ago

“Ordered sample pack of seals, items recieved not as described for example: one of the seals was labelled as F106 when it is clearly an F104, it is F106 I require and since there is quite a big difference in size between the two the supposedly F106 is too small, I can only assume the F106 is no longer available as I have tried to order elsewhere before and had the same problem.”

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Posted 2 years ago

“Product arrived bent where it was badly made, had to straighten out. Emailed comments but no answer received. Not good enough!”

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Posted 2 years ago

“I have not purchased anything from you. Our card was scamed and who ever did it ordered whatever arrived at my home. I now want this to be collected but you don't seem to understand this. Any chance that within the next 7days this parcel could be collected.”

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Posted 3 years ago

“I went on their website and it showed me spring door handles as a solution to my double glazed door problem. I then ordered one to find it didn’t have a spring. It’s now in the bin and I’ve gone elsewhere.”

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Posted 3 years ago

“Mix up with delivery”

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Posted 3 years ago

“6 days after ordering still havent recieved my order, no explanation as to to why not when contacting seller”

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Posted 3 years ago

Thank you for the review. You placed an order which was due to be dispatched on the Thursday 2nd on a 2-3 working day service. This means your delivery date was Feb 7th. You contacted us on the 6th asking why your order hadn't arrived. We responded the same day asking you to confirm your delivery address so we could double check all the tracking before responding to you. As your parcel was still inside the estimated delivery window of 6th-7th February, we could not arrange a replacement because it was still due for delivery. However, before we could inform you of this you had left a negative review and filed a chargeback for your order which was still due for delivery. I am very sorry your felt the need to do this but if you need any help in the future we'd be happy to help.

Posted 3 years ago

“No reply to phone calls or email meaning product was shipped despite me wanting to cancel my order.”

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Posted 3 years ago

“Still have not received my order No: 224607”

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Posted 3 years ago

“I asked for a replacement lock for my front door which was a single spindle split spindle where both handles work independently I was told that kess3592 was a replacement for that it turned out that handles no longer work independently any more”

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Posted 3 years ago

“Not what was originally ordered and have not replied to my email or phone calls”

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Posted 3 years ago

“I ordered a chrome product and they sent me white. so I cant use it”

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Posted 4 years ago

“It didn't fit. Sorry. Quick delivery”

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Posted 4 years ago

Hi Sarah, sorry to hear the item you ordered didn't fit. We'd love to help you arrange a return and get you sorted with a compatible handle. We have an expert team here that can easily identfy your door handle, and provide advice and fitting instructions. Please get in touch with our team and we'd be more than happy to assist.

Posted 4 years ago

“they didn’t send the seal profile that i specified”

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Posted 4 years ago

Thanks for taking the time to provide your feedback. I'm very sorry to hear we didn't provide you with the item you ordered. I'm eager to look into this issue and get it resolved for you. Please get in touch with us via email so we can help. Hope to hear from you soon.

Posted 4 years ago

GB DIY Store is rated 4.9 based on 2,849 reviews