GB DIY Store Reviews

Name: GB DIY Store
Address: Unit 1, Fox Covert Way, Mansfield, Nottinghamshire
Rating: 4.85

4.9 Rating 2,850 Reviews

97 %

of reviewers recommend GB DIY Store

4.9

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About GB DIY Store:

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies.

The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors.

With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it.

Our team is always happy to help, so please do not hesitate to contact us.

Visit Website

Phone:

01623622205

Email:

nathan@gbdiy.co.uk

Location:

Unit 1, Fox Covert Way,
Mansfield
Nottinghamshire
NG19 0FR

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GB DIY Store 5 star review on 4th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my purchase”

Helpful Report

Posted 3 years ago

“I found the lock to be of poor quality and difficult to believe it was a genuine Yale item.”

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Posted 3 years ago

“Handles came damaged I would like it replaced free of charge”

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Posted 3 years ago

“Ordered 20 mtrs of rubber seal, for my bi-fold door's that has 17 mtrs to replace started to fit yesterday still have 4.2 mtrs to fit but run out! Have not wasted any in fitting Don't think when measured out correct amount had been supplied!”

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Posted 3 years ago

“We were sent the wrong window locks, my son has tried phoning them and emailed them and recieved no reply,”

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Posted 3 years ago

“They sent the wrong items, called back left a message and heard nothing”

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Posted 3 years ago

“never got my item butcwas refunded quickly”

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Posted 3 years ago

“Still waiting for item ordered, more efficient delivery service required.”

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Posted 3 years ago

“I’m still yet to receive my item”

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Posted 3 years ago

“Second time I have used GB DIY fast delivery and good prices, bought window handles perfect”

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Posted 3 years ago

“You sent two left hand brackets for me to fix a hung winow where both hinges needed to be replaced …… i’ve paid money for a right and left bracket so i would like half my money back please”

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Posted 3 years ago

“Wrong product in the tub that arrived (W006 ordered, after confirming that was required by use of the sample pack). No responding to emails or voicemails left.”

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Posted 3 years ago

“I would have given you more but I have not received it yet”

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Posted 3 years ago

“Still havnt received it a week and half later when I paid next day delivery so can't tell you what I think of the product”

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Posted 3 years ago

“Item not received.”

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Posted 3 years ago

Hi Allan, I'm really sorry your order hasn't arrived yet. The reason your order is late is due to the Royal Mail strike. You order would normally have been collected from us on Thursday 24th but due to the 48 hour strike, it was not collected until Monday. There is also a strike happening right now on the 30th November - 1st December which adds to the delay. We do have information about the strikes and how they will affect your orders on our website. I would expect your order to arrive shortly after the Royal Mail strike concludes. Please accept my sincerest apologies for this delay and if you have any more questions please get in touch with us.

Posted 3 years ago

“Still waiting for door handle and my customer now thinks I’m a dick”

Helpful Report

Posted 3 years ago

Hi Mark, I'm really sorry your order hasn't arrived yet. The reason your order is late is due to the Royal Mail strike. You order would normally have been collected from us on Thursday 24th but due to the 48 hour strike, it was not collected until Monday. There is also a strike happening right now on the 30th November - 1st December which adds to the delay. We do have information about the strikes and how they will affect your orders on our website. I would expect your order to arrive shortly after the Royal Mail strike concludes. Please accept my sincerest apologies for this delay and if you have any more questions please get in touch with us.

Posted 3 years ago

“Ordered a new lock and paid extra to have a next day delivery. Still no lock and dispite leaving 2 messages on the answering service have not even had a return phone call. Very disappointing - so at the minute I have no front door lock abd the door is secured with a piece of metal!”

Helpful Report

Posted 3 years ago

“Appalling customer service. Item arrived with a part apparently missing. Submitted return claim but had no response. Tried to chat online, no-one there. Eventually someone emailed me but eventually they stopped replying to our conversation before we had reached a resolution. I get the distinct feeling they’re hoping I’ll give up because they can’t be bothered to deal with it. Will be sharing this review across review and social media platforms.”

Helpful Report

Posted 4 years ago

Please accept my apologies for the lack of communication from us. We do aim to respond to all queries within 24 hours but somehow your initial email to us was overlooked. I hope that your recent contact with me has cleared up some of the confusion and a full refund has been issued without the need to return anything to us. Sorry again for dropping the ball on this one. If you need anything else in the future please don't hesitate to get back in touch. - Nathan

Posted 4 years ago

“Took payment then refunded money a week later with no explanation to why.”

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Posted 4 years ago

“Sent out returned and damaged goods, ignored all efforts to contact. Unimpressed”

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Posted 4 years ago

GB DIY Store is rated 4.9 based on 2,850 reviews