“I bought my Moustache eMTB from Fully Charged before Xmas, the sales advice, delivery and aftercare have been excellent. The bike has just come back from its first service and I look forward to many more miles on it !!”
“This is the 3rd Gocycle I have purchased since the very first release, the purchase I made with Fully Charged was impeccable,.
The ease of use on the site, availability of the cycle I wanted, the speed of the delivery was impressive.
The worry I had was it coming in the box and set up! Not that it’s difficult far from it but the fact it arrived all set up ready to go without the box was the icing on the cake.
From emails following up on my order to speedy response to questions, this company is everything you want for customer service.
Very highly recommended.”
“Fully charged have blessed me with a amazing service to bring my classic electric bike back to a state I can ride around the city at my best potential once again ✨”
“Recently bought a Scott Addict e10 and was very pleased with the friendly and comprehensive service offered by Fully Charged and I have every confidence that my future service needs will be fully met.”
“Fully Charged were actually recommended by another ebike shop in my area… I’m now so relieved that I took the time to go down and properly work out what I needed at Fully Charged, and didn’t just get something that ‘would do’ from a shop more local to me. Because the Fully Charged team took so much time to really thrash-out what I was looking for. I had done a bit of research, but this is their specialism and three people were involved in presenting the range of different styles and features of ebikes. After systematically helping me narrow-down my options into a few different products I was allowed to go for a proper test ride of four different bikes. With further explanation of options and features it was then pretty obvious what I should go for. The cost was more than I had originally planned, but the 0% finance sorted that. One month on, riding this ebike around for work every day and I could not be more confident that I got the best ebike for me. Riding between jobs is literally the best part of my job; I love it! The time that Fully Charged put into the process of buying a new ebike has made this all so easy. Thanks guys!
Ben Hume-Wright
ben@tollington.co”
“Once again Fully Charged to the rescue! I came in with a small battery issue for my Super73, Bryan and his team are super super friendly and fixed the issue under 24 hours, getting my back on the road and with some sound advise for battery management. You guys ROCK!”
“I had a great experience with Fully Charged when buying my new electric bike. From advice on which bike would suit my needs, then arranging the test ride, building it much quicker than promised than handing it over with all necessary info on collection- great guys and excellent customer service.”
“Fully Charged is THE Best E-Bike shop in Greater London, and I've been to a few now ...
I cannot big up those guys enough! I would give 10/5 stars if I could.
Super friendly, great advice all the way through, and they won't try and sell you anything that you don't actually need.
I started with going for a test ride - their location is good for this. I asked plenty of questions and got clear and understandable answers that are not too geeky.
They explained very well how to go go through via the cyclescheme and which one they can accept so it made it easier with my employer.
They have a wide range of reliable brands and their shop is also pleasant! It's a bit like E-Bike heaven as far as I'm concerned ...
And they have something for various budgets too!
As I put a deposit down for my bike, they prepared it and it was ready even before I got the Cyclescheme voucher from my work.
Upon collection, the bike was already set up and absolutely FULLY charged so I managed to go on a long ride immediately after picking up my shiny brand new ebike.
They went through the settings and charges with me and showed me how to adjust everything ...
Top marks for their comprehensive and super friendly service all the way.”
“Had my Gocycle serviced and repaired, (Hit a pothole) A Great customer service, they contacted me throughout and updated me about everything being done on my bike. I highly recommend getting your Gocycle serviced or any bike worked on at Fully Charged. Because Gocycle have no service centres locally to me in Cheltenham i almost gave up & sold my Gocycle, But now i have found Fully Charged, i will be keeping it, That's how good they are. 5*****”
“My wife and I purchased a pair of Moustache Samedi bikes from Fully Charged with the intention of using them during our upcoming retirement. The whole process of purchase, from initial contact and recommendation to online purchasing and then delivery was excellent with clear advice all the way. Considering that we moved home during the process and are now more than 100 miles from London Bridge, the whole process could not have gone any smoother. First impressions of riding the bikes is great and we look forward to many happy miles. If I was pushed to criticise, I would say that they are heavy when moving around at a standstill.”
“We had to wait a few months for our bike to come into stock, but it was definitely worth the wait! The team are very helpful and friendly, and always ready to offer advice. We would definitely use their services again and highly recommend them to anyone else.”
“Excellent customer service! I would definitely recommend Fully Charged. I took my Go Cycle in for a repair, the guy on the desk was really friendly and did all he could to get my bike repaired asap so I wouldn’t have to wait long. Then the mechanic called me to let me know what was happening to make sure I was ok with it. They also fitted my accessories for me that I had purchased. They were super attentive and I would definitely recommend them!”
“I purchased two E-bikes from Fully Charged, the Moustache 27 X Road for my husband and the Moustache FS 7 for myself. I am 100% happy with my decision and with the wonderful service provided by Henry Hayes and Ben Jaconelli. I went in with an idea of what I wanted and I got more than I ever imagined. My husband and I find the E-bikes an absolute pleasure to ride around London on and off road and we have had some fun on then during lockdown. That has continued to be the case as the country has opened up. The bikes feel very robust on the road and we feel secure as they have excellent traction and stability. This is just want we wanted as older riders who also want to look a bit stylish on two wheels! If you want an excellent E-bike and an excellent service, go to Henry or Ben and they will sort you out. The after sales service has been just as good an experience as the service at the point of sale and this is more than a year after our purchase. Any questions we have it is never too much trouble, however busy Henry and Ben are. Thank you so much! Getting around on an E-bike is a great way to travel and to exercise.”
