How would you rate
Natural French Soap?
"Amazing selection, amazing product, wonderful customer service!"
"Living in the USA, I knew my order of soap “fabriqué a Marseille” would require more shipping time than usual—well worth the wait! Opening my box of “La Savonette Marseillaise” was almost as magical as discovering it last spring in an Aix en Provence market. Thank you for the joy of a bit of Provence here in my home, for I left my heart in France. :)"
"Always loved Lavender , I grow lots of it, bees love it it's therapeutic ."
"Beautiful soap fab reviews from customers thank you"
"Payment has been made for more than two weeks yet no updates from Ken despite several emails to him requesting for tracking number and shipment details. No sign of product and I don’t think it’s even shipped out yet.
During pre-sales, his replies were prompt and once payment was made, radio silence. Is this a scam??"
I assume from your comments that you haven't received my email correspondence explaining the situation with your order. I apologise for that.
It is interesting that you would use the word scam, suggesting that we are in some way trying to cheat people when you asked me to alter the import invoices so as not to pay import taxes in Singapore.
Isn't it ironic? Don't you think?
I am very sorry you no longer have confidence in us, and I have refunded your payment.
"Products, delivery and the great email from Ken or Sophie!!"
"So glad I found this website, their French soap is delightful to use and the bathroom smells wonderful with a basket of these soaps in there."
"Appalling customer service"
Occasionally we make mistakes, and things can go wrong, and when that happens, we gladly hold up our hands and accept the criticism that stems from that. We always try our very best to put things right.
However, this isn't one of those times.
Your order for a bottle of liquid soap arrived promptly and in good order.
Your criticism was that we 'massacred the beautiful French language' by missing off an accent on a French word in the newsletter you received. An email exchange ensued where you proceeded to fly personal accusations including calling me a liar, at which point I asked you to refrain from emailing further.
You are entirely entitled to leave this review, as I am to respond to it, but it is a shame you felt the need to, and we both know it is unjustified.
"Lovely perfume, creamy lather. Well-packaged. Nice personal note from Sophie. Little free gift making the bathroom smell gorgeous."
"Oval French soaps smell wonderful, last for ages and make a great gift . I have not bought any other type of soap for myself for years!"
"Love these French soaps. Just can’t get the same quality and fragrance soaps in the U.S."
"it made my SKIN & sense of smell happy!"
"Perfect for my husband’s eczema. Lovely natural lavender soap which lasts so well.
Makes a wonderful gift too."
"Speedy and efficient service - my soaps arrived well packaged."
"I Love Love Love this company!!!"
"Lovely creamy soap with wonderful perfume"
"Beautiful soap beautiful natural fragrance and good for the skin"
"The anticipation of the arrival of my soap order is always like waiting for a treat when I was a child. I have never been disappointed when they do arrive. The smell hints at the delightful luxury one feels when using the soap and producing a pungent lather to wash hands and body.
My three year old grandson helped me unpack my l!test order, and he too loved the feel and smell of each bar telling me what he thought each one was and telling me they smelt so good that a dinosaur would eat them.(The highest praise)"
"Friendly service . . .
"They are well perfumed and leaves the hand face and body fresh."
"Excellent products! I shared with my son and daughters too!"