Living in the USA, I knew my order of soap “fabriqué a Marseille” would require more shipping time than usual—well worth the wait! Opening my box of “La Savonette Marseillaise” was almost as magical as discovering it last spring in an Aix en Provence market. Thank you for the joy of a bit of Provence here in my home, for I left my heart in France. :)
Always loved Lavender , I grow lots of it, bees love it it's therapeutic .
I first encountered LePetit Marseiliais Liquid Handsoap when I visited my cousin in Essex. Back home in the States, the scent of the olive soap became a lasting memory. So much so, I sought out the website and now order the soap online. Here in the Rocky Mountains of Montana where the high, dry climate is a challenge, this soap keeps my hands soft and smooth. It is my one indulgence. And every time I wash my hands, I fall in love with the scent all over again.
Ken was great to work with and got back to my questions quickly. First time purchasing from over seas and he made the experience a good one!
Lovely products, as described. Good source of Marseille soap.
“Sadly, I was advised my order was complete on 16/3 but there is no sign of any soap so it is unclear what this company means by complete! No further information or updates and tracking not a cessible either.”
Thank you for your understanding and impatience in these difficult times.
Your order is set to 'Complete' when we have picked, packaged and sent your order.
You placed your order on Saturday 14th March, and it was prepared and shipped on the first working day after that, the morning of Monday 16th March.
You may have heard there is a COVID-19 Pandemic spreading around the world at an alarming rate - much faster than your parcel. This virus is having a significant and devastating effect on society in general, and therefore, it is not unreasonable to assume that delivery times may be affected.
I am further surprised by your impatience considering that it clearly states on the shipping page of our website that delivery could take between 5-10 working days. Although parcels often arrive much quicker, your package has been with the delivery company for five working days so far.
Finally, I would like to express my appreciation to you for taking the time from your busy schedule to give us, what is, in my opinion, an unwarranted 1-star review.
“I have been delighted to be able to buy the wonderfully scented oval soaps over a number of years. In addition, it's great to be able to obtain Le Petit Marseillais products. The orders always arrive quickly and very well packaged. It's a pleasure to buy from Natural French Soaps.”
“The soap came beautifully packaged and presented and I am really looking forward to using it. I love French soap so much and it is very unique and of high quality. My daughter used to bring me French soap back from her holidays in France and I love the different scents.
The complimentary watermelon guest soap was also a very nice gesture and had a wonderful fragrance.
I would 100% use this Company again.”
Bonjour Wendy, thank you so much for your kind words :)
“Very good communication from Sophie, lovely to deal with a real person! I like the soap, particularly the Aleppo soap, so creamy and Savon de Marseilles that have no nasties in them, Free postage from France too, great!”