Flybubble Reviews

Name: Flybubble
Address: 1 Manor Close, Ringmer, Lewes, East Sussex
Rating: 4.91

4.9 Rating 803 Reviews

99 %

of reviewers recommend Flybubble

4.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Flybubble:

Flybubble is a specialist freeflight (paragliding, hang gliding, speed flying and paramotoring) equipment retailer and distributor based in the UK. We aim to give an outstandingly personalised service to our highly valued customers. We offer a select range of the best equipment from the top freeflight manufacturers, and hold far more stock than most. This means we can offer you a great choice of new and used gear, package deals, part exchanges, custom fittings and demo flights.

We are passionate pilots, and between us love all aspects of free flying—from ridge soaring to hike-and-fly, cross country, competitions and acro—so can advise on many different styles of flying and equipment. In particular we are experts at matching pilots to equipment, and equipment to pilots!

Most of all, we care about your safety and progression as a pilot. Apart from keeping all the product information up to date on our website, so you can make better-informed decisions, we review freeflight gear, compile tips, and create articles and videos so you can benefit from our expertise and improve your flying.

For more information about the services we offer visit: https://flybubble.com/about

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Flybubble 5 star review on 14th February 2025

María José

Flybubble 5 star review on 21st November 2024

New USA Pilot

Flybubble 5 star review on 23rd April 2024

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Anonymous

Anonymous // 01/01/2019

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“As explained already, I had to pay more than 20€ of taxes on a value declared of 30 gbp, even if my order was 60 gbp. For sure this is not the right way to sell things.”

Helpful Report

Thank you so much for reviewing Flybubble, Andrea. We truly appreciate you taking the time to share your experience with us and giving us valuable feedback. We are sorry to hear that you had to pay more taxes on your order than you expected. It currently is not possible for us to include the customs duties in the total order cost since we don't know what these will be. In some instances customs duties may not be charged, however we should assume that they will. For the moment the best way to ensure the customer is charged the correct amount, not overcharged, is to not include the customs duties in the order total. We do want the situation regarding VAT and customs duties to be clear to customers before they confirm their order and pay. For this we have included text on our website to explain that any customs charges are not included in the product price, see VAT and customs charges on our Shipping and Stock info page. I hope this explains the current situation with VAT and customs duties, and that we have included information in key areas of our website to make this clear. We will continue to monitor customer feedback and do our best to improve what we do to ensure the best customer experience. Can you tell us a bit more about what you think should have happened? How can we make things better? We appreciate your insights and looking forward to hearing your thoughts. Best wishes, Nancy

“I've bought from Flybubble a few times and always had a great service :)”

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“There have been problems with the international parcel service in my country. Nancy handled it professionally and with a lot of care. Communication was fast and direct. The ordered product finally arrived with a slight delay, but never did I feel left alone during the time waiting. 10/10 - Would choose Flybubble again. They showed the best side of the UK :)”

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“excellent as always”

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“Amazing service and informative staff understanding all the matters about their products and services. Very happy with my purchase and will recommend everyone to do business.. I am from U.S.A and their shipments were good and no damage at all.. thank you.”

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“From the first email sent to the product is received I got world class service and support though out the process. Will use Flybubble for all my paragliding needs in the future, the comfort of having a so serious company handle my purchases is worth alot! Way to go, team Flybubble!”

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“Really quick service :)”

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“Fast shipping and lots of info about products , i would hope not ad tax for international purchases”

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“Hi pilots, I train very well with the parachute, it is easy to control and at the same time agile. I highly recommend it for ground practice. The parachute fits even on smaller surfaces. I am attaching a video of my Inferno parachute. You can add the video to your YouTube channel. Have a good flight Luboš.”

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“Customer service has always been excellent. I preordered a new wing and they managed to get it to me super quick after release. They must have had their finger on the mouse to click it as soon as it was officially available to order. The more you order, the better the deal they can do. Its my goto place to order as I know they are super helpful with queries and orders are sent out quickly and efficiently. A1 service everytime!!!”

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“Always a really pleasant experience dealing with Flybubble. They are always quick to reply to emails and offer advice. Their shipping times are outstanding and the packaging is always suited to the item you have purchased.”

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“Great 2nd hand wing with Loft report, quickly delivered.”

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“Great products and price but poor shipping options for overseas”

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“Good and prompt service from the shop. Really useful weather app.”

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“I've been extremely impressed and satisfied with the all of my purchases from FlyBubble. These include a SkyTraxx 2.1, Beamer 3 reserve and a used Gin Sprint 3 wing that I'm loving. All deliveries have been prompt and communication excellent. Thank you.”

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“Altogether great experience”

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“Excellent communication and follow-up during supply chain issues. Thank you very much!”

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“As always, great service from Flybubble. They responded quickly to an emailed query, and then delivery was prompt.”

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“I got them in time for the Easter season kickoff att Voss Fun Cup.”

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Hi Arne, I am sorry to hear that you haven't received your order yet. Investigating this for you, I can confirm your order was shipped to the given shipping address on 08 Mar 2023 by Royal Mail International Tracked & Signed for service (a very good shipping service). I have checked the Royal Mail website for your order for you: https://www.royalmail.com/track-your-item In Transit Your item has been received at OSLO LETTER CENTER, Norway. More information will be available as it travels through the network. Tracking history Monday 20 March 2023 12:05 Item Received OSLO LETTER CENTER, Norway Your local delivery partner is Posten.no website This currently shows: The next tracking update will be when the shipment is delivered to the mailbox or uploaded for delivery. The broadcast is sorted and forwarded. 23 March at 03.05 - 1470 LØRENSKOG So this shows that your order is currently still in transit but has been unfortunately delayed for some reason e.g. customs. Once customs have processed your order, duty may need to be paid. From experience there is nothing we can do from our side to help you receive your order sooner, sorry. To help you receive your order sooner, and prevent it being returned to us, I advise you contact your local post office / mail service as soon as possible with your tracking number so they can provide you with more information about your shipment. I hope that you receive your order soon. Please let me know when you do, thank you. If there is anything else I can help you with, please let me know. Thank you. Flybubble

“Once Flybubble we’re happy the paraglider was suitable for my abilities they dispatched it quickly. Reassuring to know they are considering the pilots safety and skill level. Thanks Jonathan”

Helpful Report

Flybubble is rated 4.9 based on 803 reviews