“Loved my purchase, exactly as advertised. Really good communication and received a lovely Thankyou email for purchasing which is a nice gesture which you very rarely get.”
Hi there
Thanks for your review. We're sorry to hear that your order was damaged. It's a pity that you didn't contact us about this. We pride ourselves on our customer service (as you will see from our hundreds of 5 star reviews) and it would have been nice to have the opportunity to put this right.
With regard to the the order being late. We closed our unit over the Christmas holiday and returned on 2nd January, when we started to process orders. I can see that your order was delivered on 5th January. We put our updated delivery information in various prominent positions on our website, including the top of each product page and on our delivery information page.
Again, I'm sorry to hear that your order was damaged. Please feel free to get in touch with us.
Best wishes
Flamingo Candles
“Fast delivery especially over the Christmas period. However, was extremely disappointed by the product as it appeared much cheaper than the original website photo. Unfortunately, do not have a picture as it was given as a gift. Luckily they saw the fun in it.”
Hi there
Thanks for your message. We're sorry to hear of your disappointment in the Large Custom Deskplate Sign.
We feel that it is a unique, fun gift and realistically priced at £17. It is a personalised product, so we have to design the layout and then laser cut the bespoke design. The acrylic plate is engraved and then added to the base by hand. I'm sorry that you felt the photo didn't represent the product. We do list the dimensions (21 x 6cm) and material (acrylic) in the product description.
Again, I’m sorry that you’re unhappy with your order.
Best wishes
Flamingo Candles
“Very happy with everything Ive bought from Flamingo Candles. Quality items and always a quick delivery.
Would recommend to anyone looking for something quirky or for a birthday or christmas gift. Thank you!!”
“I loved my recent key ring from Flamingo candles. It arrived really quickly and was packaged beautifully . I will definitely be ordering from this company again in the future.”
““You cannot imagine the immensity” of the disappointment when, despite me ordering a few products 8 days ago, destined to be Christmas top up presents for friends, there is still no sign of a parcel or any information available on the tracking system. I won’t be buying again. If items are advertised heavily before Christmas, a company should be prepared to go the extra mile and actually get them there on time!”
Hi there
Thanks for your review. We're sorry to hear that your order hasn't arrived. I understand your disappointment. It's a pity that you didn't contact us about this. We pride ourselves on our excellent customer service but unforunately we cannot help when we are unaware of a problem.
With regards to delivery. You placed the order last weekend and it left us on Monday. You paid £2.40 for delivery which includes the standard Royal Mail tracking. We do offer other delivery options, including courier delivery and next day delivery. A lot of our customers opt for these options, especially this close to Christmas when postal networks can be delayed, as outlined on our delivery pages.
Please get in touch so we can take a look.
Best wishes
Flamingo Candles
