““You cannot imagine the immensity” of the disappointment when, despite me ordering a few products 8 days ago, destined to be Christmas top up presents for friends, there is still no sign of a parcel or any information available on the tracking system. I won’t be buying again. If items are advertised heavily before Christmas, a company should be prepared to go the extra mile and actually get them there on time!”
Hi there
Thanks for your review. We're sorry to hear that your order hasn't arrived. I understand your disappointment. It's a pity that you didn't contact us about this. We pride ourselves on our excellent customer service but unforunately we cannot help when we are unaware of a problem.
With regards to delivery. You placed the order last weekend and it left us on Monday. You paid £2.40 for delivery which includes the standard Royal Mail tracking. We do offer other delivery options, including courier delivery and next day delivery. A lot of our customers opt for these options, especially this close to Christmas when postal networks can be delayed, as outlined on our delivery pages.
Please get in touch so we can take a look.
Best wishes
Flamingo Candles
“I've order quite a few items from Flamingo over the last year both for myself and as a gift for others and they are always delivered quickly, great quality and truly loved and appreciated gifts - highly recommended!”
