“I’ve been covering a key chain for a while and finally bought one but am so disappointed. I thought it would be similar to the tag on a dogs collar but alas this thing is huge and plastic and looks really naff. It will be so out of place next to any key set due to its size that sadly I won’t be using it 😔”
Hi there
Thanks for your review. I’m sorry to hear that you’re disappointed with the keytag. We do list that they are made from acrylic along with the exact measurements in the product description.
Best wishes
Flamingo Candles
“I paid for next working day delivery and nothing arrived for 3 days. I had bought my work colleagues Keyring as a little treat as I was leaving for open heart surgery.
Never had previously ordered from here and definitely won’t be ordering again:”
Hi there
Thanks for your review. We're sorry to hear that your order hasn't arrived. You placed the order on the 19th March and we shipped it the same day. You will have received an email with the Royal Mail tracking at this point. It looks as though it may be delayed/lost with Royal Mail.
Please get in touch with us via email to info@flamingocandles.co.uk as to whether you would like us to send a replacement order or issue a refund.
Best wishes
Flamingo Candles
Hi there
Thanks for your review. I’m sorry to hear that you’re disappointed with the keytags. We feel that they are a unique, fun gift and realistically priced at £3.95. They are hand-painted and assembled in the UK. We do list that they are made from acrylic in our product description along with the exact measurements.
Best wishes
Flamingo Candles
Hi there
Thanks for your review. We're sorry to hear that your order hasn't arrived yet. It's a shame you didn't give us the opportunity to look into this and sort the matter before leaving this negative review. As you will see from our hundreds of other reviews, as a small business, we're always happy to help and we pride ourselves on our customer service.
Best wishes
Flamingo Candles
“I got the cupcake birthday candle and I’ve bought them before which was strong smelling but these ones were not as strong and smelt different. When i emailed to say tell them this all I got back was send them back which would cost me more money to do this after it cost me to get them delivered. They don’t smell strong at all”
Hi there
Thanks for your review. We're sorry to hear that you're unhappy with the strength of scent on the Birthday Cupcakes. Our Scent Shapes are not really designed to be very strongly fragranced as we know this can be off-putting. They're more of a scented gift product, to bring joy to the recipient as opposed to an air freshener.
Best wishes
Flamingo Candles
Hi there
Thanks for your review. I’m sorry to hear that you’re disappointed with the keytag. We feel that they are a unique, fun gift and realistically priced at £3.95. We do list that they are made from acrylic in our product description along with the exact measurements so I'm sorry that you feel let down by the product imagery. You paid £8.75 in total for a handmade keytag, giftbox, handwritten note and shipping.
Again, I’m sorry that you’re unhappy with your order.
Best wishes
Flamingo Candles
Hi there
Thanks for your review. We're sorry to hear that your order was damaged. It's a pity that you didn't contact us about this. We pride ourselves on our customer service (as you will see from our hundreds of 5 star reviews) and it would have been nice to have the opportunity to put this right.
With regard to the the order being late. We closed our unit over the Christmas holiday and returned on 2nd January, when we started to process orders. I can see that your order was delivered on 5th January. We put our updated delivery information in various prominent positions on our website, including the top of each product page and on our delivery information page.
Again, I'm sorry to hear that your order was damaged. Please feel free to get in touch with us.
Best wishes
Flamingo Candles
““You cannot imagine the immensity” of the disappointment when, despite me ordering a few products 8 days ago, destined to be Christmas top up presents for friends, there is still no sign of a parcel or any information available on the tracking system. I won’t be buying again. If items are advertised heavily before Christmas, a company should be prepared to go the extra mile and actually get them there on time!”
Hi there
Thanks for your review. We're sorry to hear that your order hasn't arrived. I understand your disappointment. It's a pity that you didn't contact us about this. We pride ourselves on our excellent customer service but unforunately we cannot help when we are unaware of a problem.
With regards to delivery. You placed the order last weekend and it left us on Monday. You paid £2.40 for delivery which includes the standard Royal Mail tracking. We do offer other delivery options, including courier delivery and next day delivery. A lot of our customers opt for these options, especially this close to Christmas when postal networks can be delayed, as outlined on our delivery pages.
Please get in touch so we can take a look.
Best wishes
Flamingo Candles
