Farrar & Tanner Reviews

4.8 Rating 5,917 Reviews
95 %
of reviewers recommend Farrar & Tanner
4.8
Based on 5,917 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Farrar & Tanner Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th May 2024
Grant Ellis
Farrar & Tanner 5 star review on 18th May 2024
Grant Ellis
Farrar & Tanner 5 star review on 18th May 2024
Grant Ellis
Farrar & Tanner 5 star review on 18th May 2024
Isabel
Farrar & Tanner 5 star review on 25th April 2024
Dorte Bille
Farrar & Tanner 5 star review on 18th April 2024
Amanda
Farrar & Tanner 5 star review on 27th March 2024
Anonymous
441
Anonymous
Anonymous  // 01/01/2019
5
Verified Buyer
Very pleased with this beautiful Jean Pierre pocket watch, which I bought as a present. Purchase was easy and delivery efficient. The website was also easy to browse.
Farrar & Tanner 5 star review on 27th September 2021
Helpful Report
Posted 2 years ago
5
Verified Buyer
Excellent service first class product and great value for money. prompt delivery rounded off a very pleasant buying experience would use this company again without hesitation
Farrar & Tanner 5 star review on 15th September 2021
Helpful Report
Posted 2 years ago
2
Darren Potter
I have sadly only given 2 stars this is nothing to do with the actual make of the wallet TN the wallet itself is quite nice however when I was on the site online they referred to the writing as engraving as the two matching wallets one of which was a special gift for my disabled son and I had a matching wallet as well as these wallets for so important I phoned up and asked if they did embossing I was told yes I also said about the importance of the wallets and I needed to know the cost of having extra characters the company said they would get back to me once they'd found out they sent me an email asking for the specific wording layout and I gave a very clear return email giving the wording the layout But sadly while I received two nice wallets you will see in the photos below of what I was kind of expecting and a picture of the wallets I received The biggest thing that I made clear on the phone and in the email was I wanted the embossing to stand out nice and clear and that's what I was promised But it appears they have a different definition of nice and clear embossing My biggest mistake was not looking inside the presentation box before I gave it to my son because when it arrived he was pretty excited and he took it upstairs opened it up and then came back down to me me.and I said I thought you put my name on it I said on the front it say to my son love Dad all words to that effect my name is showed me the wallet so I open my box as well but it wasn't my disappointment that upsets me it was my son's he's had a lot of problems in his life if he's 24 unfortunately because of his disabilities he has a lot of problems one of them being how to control his money as his appointee t.i. control and look after his bank account but solely his learning to look after some of his own spending money and this was his first quality wallet from his dad I know it's a daft old tradition but it used to be a sign of a father showing manhood to his son by gifting him with his first proper nice leather wallet
Farrar & Tanner 2 star review on 26th June 2021
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Posted 2 years ago
5
Helen Wells
I ordered a five compartment watch box- its beautiful, elegant, good quality. I had it engraved as its a gift and that was done quickly and the box with me in a matter of days. Im very pleased with it.
Farrar & Tanner 5 star review on 19th March 2021
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Posted 3 years ago
5
Verified Buyer
Excellent customer service. I bought the cards and dice leatherette case set as a 21st present. The set itself looks lovely and well made but I originally asked for the silver engraved plate on it and when this arrived I thought it looked a little cheap compared with the case itself. A quick call and a new engraved set (bronze finish with bevelled edge, which looked much better) was dispatched without problem.
Farrar & Tanner 5 star review on 14th March 2021
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Posted 3 years ago
3
Verified Buyer
The chessboard arrived quickly and looks good quality, but disappointingly there was a flaw in the laminate hence three stars- see photos
Farrar & Tanner 3 star review on 19th February 2021
Helpful Report
Posted 3 years ago
3
Joseph Castagnetti
Price, service, product and delivery all good. But, waste of money having the personalised script. The font and lettering were great, but it was written on the upward angle of the knife block, directly underneath the knives, rendering it out of sight from a normal standing position if they are placed on a counter-top (unless you're 3' 6" tall). I suppose I thought it would be on the side of the block. I would recommend not to have the lettering done on the knife block.
Farrar & Tanner 3 star review on 21st December 2020
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Posted 3 years ago
3
Colin Wilson
Overall the price I paid, delivery, etc were fine, however I feel the engraving service let F&T down on this occasion. No option was given as to which side of the handle the engraving would appear on. I erroneously assumed they would use the side with no branding as it result in a clean, uncluttered finish. Instead they chose to squeeze the engraving at one end of the handle on the same side as the Opinel branding leading to a very crushed and cluttered aesthetic. At just under £50 for an Opinel complete with the engraving I would have expected a bit more thought to have gone into the process. The knife was intended as part of a “landmark” birthday gift for a forager, however given the knifes appearance I decided just to give it to them and come up with something else for their birthday. So at least they will get an extra present, but I’m left disappointed with F&T.
Farrar & Tanner 3 star review on 1st September 2020 Farrar & Tanner 3 star review on 1st September 2020
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Posted 3 years ago
Dear Colin, apologies for the engraving position, it doesnt look great. We have discussed with the engraving team and they have been instructed to engrave on the reverse on this tool. We are sending you another knife engraved correctly free of charge. Many thanks and apologies for the inconvenience. Kind regards - Matt
Posted 3 years ago
5
Robert Smart
Quick delivery, especially as item was engraved. Quality product, would highly recommend.
Farrar & Tanner 5 star review on 14th June 2020
Helpful Report
Posted 3 years ago
3
Verified Buyer
I purchased the boxed champagne as a wedding gift. As a nice touch I paid extra for the box to be engraved. On receipt, I was a little shocked at the engraving. To be honest it looked tacky!
Farrar & Tanner 3 star review on 29th June 2018
Helpful Report
Posted 5 years ago
Hi Jane Sorry to hear you didnt like the engraving. There is a clear example on the website showing how this will look. I think by selecting 'Comic Sans' as the font this may have affected the look of the finished product. Happy to send out a blank box free of charge if required - many thanks
Posted 5 years ago
Farrar & Tanner is rated 4.8 based on 5,917 reviews