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Factory Direct Flooring Ltd Reviews

4.6 Rating 9,615 Reviews
93 %
of reviewers recommend Factory Direct Flooring Ltd
Company Reviews Product Reviews
6,499
 Metrics Info
4.6
Based on 9,615 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Factory Direct Flooring Ltd Reviews
Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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5
Samantha Rees
Samantha Rees
Verified Buyer
“Brilliant service, quick delivery and very good quality / value for money”
Factory Direct Flooring Ltd 5 star review on 10th March 2023
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Fast delivery and great product. Easy to fit ourselves”
Factory Direct Flooring Ltd 5 star review on 25th February 2023
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Very happy with service and lino from Factory Direct Flooring. I was let down by previous supplier who told me lino was in stock, I paid and then it was not in stock. I then ordered through Factory Direct Flooring and the process was simple, the communication was good and the lino arrived on the exact day I requested it, which was 3 business days later. The Lino looks great and I would recommend Factory Direct Flooring.”
Factory Direct Flooring Ltd 5 star review on 23rd February 2023
Helpful Report
Posted 1 year ago
5
Safraz Farook
Safraz Farook
Verified Buyer
“Good quality flooring fast delivery”
Factory Direct Flooring Ltd 5 star review on 18th February 2023 Factory Direct Flooring Ltd 5 star review on 18th February 2023
Helpful Report
Posted 1 year ago
5
Steven Woodward
Steven Woodward
Verified Buyer
“I bought the Herringbone, Tobacco light flooring. I think it looks really nice. Hopefully it will be durable, time will tell. For now I am very happy. Attached a photo showing the lounge where I have the flooring. Ignore the tools on the right of the photo.”
Factory Direct Flooring Ltd 5 star review on 17th February 2023
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Very good flooring, easy to lay. Fast delivery, delivery driver made sure he knocked before off loading the goods”
Factory Direct Flooring Ltd 5 star review on 10th February 2023 Factory Direct Flooring Ltd 5 star review on 10th February 2023
Helpful Report
Posted 1 year ago
5
Keith Forrest
Keith Forrest
Verified Buyer
“Amazing quick service, received my flooring within 2 days of purchase in perfect condition. The price was better than anywhere else. When I contacted customer service to check the delivery status I was met with a very friendly helpful staff member. My w4 and 9yr old laid the floor while I cut so laying it was childsplay. Have already passed the site details to 4 people, would highly recommend.”
Factory Direct Flooring Ltd 5 star review on 25th January 2023
Helpful Report
Posted 1 year ago
5
Jake Jake
Jake Jake
Verified Buyer
“Honestly after reading the negative reviews on this stuff Didn't know what to think after fitting it, it has transformed my kitchen so much 100% satisfied”
Factory Direct Flooring Ltd 5 star review on 24th January 2023
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Absolutely love my new kitchen floor!”
Factory Direct Flooring Ltd 5 star review on 23rd January 2023
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Fantastic pre sales support , delivered on time and before Christmas , very pleased with the price and quality of the flooring too. Highly recommend”
Factory Direct Flooring Ltd 5 star review on 5th January 2023 Factory Direct Flooring Ltd 5 star review on 5th January 2023 Factory Direct Flooring Ltd 5 star review on 5th January 2023
Helpful Report
Posted 1 year ago
5
Kelly Brittain
Kelly Brittain
Verified Buyer
“I thought the flooring was very good quality and all-round good service too!”
Factory Direct Flooring Ltd 5 star review on 19th December 2022
Helpful Report
Posted 1 year ago
5
Shashika Heiyantuduwa
Shashika Heiyantuduwa
Verified Buyer
“Stunning flooring! Finished it with hard wax so pleased with the result. Factory direct flooring were easy to contact re order. It arrived when they said it would all went really smoothly!”
Factory Direct Flooring Ltd 5 star review on 12th December 2022
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Ordering and delivery were very streamlined. Price was very competitive. Would highly recommend.”
Factory Direct Flooring Ltd 5 star review on 13th October 2022
Helpful Report
Posted 1 year ago
5
Barbara Drummond
Barbara Drummond
Verified Buyer
“Really pleased with my new floor, good quality and competitively priced great communication and delivered on time really really pleased”
Factory Direct Flooring Ltd 5 star review on 10th October 2022 Factory Direct Flooring Ltd 5 star review on 10th October 2022
Helpful Report
Posted 1 year ago
5
Emilia Sams
Emilia Sams
Verified Buyer
“Exactly as described. Really good quality and very quick and efficient delivery. Really pleased with the finished product. Would definitely purchase from here again.”
Factory Direct Flooring Ltd 5 star review on 7th October 2022
Helpful Report
Posted 1 year ago
5
Elizabeth Mason
Elizabeth Mason
Verified Buyer
“Excellent vynil looks great in my kitchen and was a good price too”
Factory Direct Flooring Ltd 5 star review on 4th October 2022
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“I needed flooring delivered the next day due to opening our business and postage strikes. They did what everyone else said was impossible and helped pick the flooring to boot based on commercial grades, colour and usage. I will only ever use them from now on and whoever spoke to me on the phone should be very very proud of their customer service skills.”
Factory Direct Flooring Ltd 5 star review on 3rd October 2022
Helpful Report
Posted 1 year ago
5
Kathryn Ashworth
Kathryn Ashworth
Verified Buyer
“Lovely, brightens up my kitchen. Very good price and spot on delivery. Would highly recommend”
Factory Direct Flooring Ltd 5 star review on 22nd September 2022
Helpful Report
Posted 1 year ago
5
Robert
Robert
Verified Buyer
“They were very professional and easy to deal with. There was an issue with delivery but quickly resolved and the flooring looks great đź‘Ť”
Factory Direct Flooring Ltd 5 star review on 19th September 2022
Helpful Report
Posted 1 year ago
5
Selby
Selby
Verified Buyer
“Asked for a couple of samples for choice. Then ordered...everything came really quickly all good and look amazing”
Factory Direct Flooring Ltd 5 star review on 29th August 2022
Helpful Report
Posted 1 year ago
5
Malcolm Trowbridge
Malcolm Trowbridge
Verified Buyer
“We were very pleased with our recent order from Factory Direct Flooring. Once we sorted our samples and decided, we placed our order and it was with us within a couple of weeks. It looks amazing and has transformed the room.”
Factory Direct Flooring Ltd 5 star review on 27th August 2022
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Love my new flooring in my bathroom. Great sevice, great quality and great price.”
Factory Direct Flooring Ltd 5 star review on 18th August 2022
Helpful Report
Posted 1 year ago
5
Andy Bailey
Andy Bailey
Verified Buyer
“We sent for numerous samples but plumbed for Factory direct flooring. We are so pleased with the delivery and quality of the product. It looks absolutely lovely a transformation for our hall and kitchen. My husband was also really pleased with the click system. Would highly recommend your company. Lynn and Andy Bailey”
Factory Direct Flooring Ltd 5 star review on 13th August 2022
Helpful Report
Posted 1 year ago
5
Marie Claire Grant
Marie Claire Grant
Verified Buyer
“Great service and delivery”
Factory Direct Flooring Ltd 5 star review on 11th August 2022
Helpful Report
Posted 1 year ago
5
Graham Pawinski
Graham Pawinski
Verified Buyer
“Very polite company who have such a beautiful collection of flooring for all to enjoy!!”
Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022 Factory Direct Flooring Ltd 5 star review on 8th August 2022
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Absolutely loved using factory direct flooring. So affordable and couldn’t fault their service from start to finish. The floor in our new nursery room is gorgeous and we are so pleased with the result. Was a breeze to cut and fit, and equal, if not better quality than rival brands.”
Factory Direct Flooring Ltd 5 star review on 3rd August 2022
Helpful Report
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Easy website to navigate. Delivered on time with a smile. Absolutely love the vinyl. Easy to lay. Looks fab.”
Factory Direct Flooring Ltd 5 star review on 30th July 2022
Helpful Report
Posted 1 year ago
5
Lorraine Robertson
Lorraine Robertson
Verified Buyer
“Absolutely thrilled to bits with the vinyl flooring we bought for our hallway. Everyone who walks in our house comments on how nice it looks . Ordering was simple and delivery was very quick . Really impressed with this company .”
Factory Direct Flooring Ltd 5 star review on 30th July 2022
Helpful Report
Posted 1 year ago
5
David THOMPSON
David THOMPSON
Verified Buyer
“Great price and very quick on delivery,”
Factory Direct Flooring Ltd 5 star review on 26th July 2022
Helpful Report
Posted 1 year ago
5
David
David
Verified Buyer
“Very good stuff. Easy to cut with a jigsaw. I’ve installed in in a factory and in bathrooms and kitchens. Quality ! Very durable and totally waterproof”
Factory Direct Flooring Ltd 5 star review on 12th July 2022
Helpful Report
Posted 1 year ago
Factory Direct Flooring Ltd is rated 4.6 based on 9,615 reviews
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