Express Bi-Folds Direct Reviews

4.8 Rating 123 Reviews
97 %
of reviewers recommend Express Bi-Folds Direct
4.8
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Express Bi-Folds Direct Reviews
Express Bi-Folds Direct 5 star review on 5th April 2024
Andy Mason
Express Bi-Folds Direct 5 star review on 5th April 2024
Andy Mason
Express Bi-Folds Direct 5 star review on 5th April 2024
Andy Mason
Express Bi-Folds Direct 5 star review on 5th April 2024
Andy Mason
Express Bi-Folds Direct 5 star review on 4th April 2024
DOUGLAS SHEPPARD
Express Bi-Folds Direct 5 star review on 29th January 2024
N A Moore
Express Bi-Folds Direct 5 star review on 1st January 2024
Andrew Mcnabola
27
Anonymous
Anonymous  // 01/01/2019
DO NOT BUY!!! Doors installed and within 3 weeks keys snapping off in the lock. Poor quality locks and keys that will never last. Poor customer service - no support / advice and immediate brush off. Expert locksmith came to review doors and confirmed - cheap keys and locking system that would never last.
Express Bi-Folds Direct 1 star review on 2nd September 2023 Express Bi-Folds Direct 1 star review on 2nd September 2023
Helpful Report
Posted 7 months ago
Thank you for your feedback Bridey, we’re sorry to hear of your disappointment. Looking at the details of your order, we have supplied a premium three-star security lock cylinder. The product was supplied on a supply only basis and installed by a third party. As we were not present on site, it is hard to say how a key has broken. As the cylinder has rotated by 90 degrees, there appears to be no fault with the barrel and unlikely to be an issue with the lock itself, if this were the case it would be unlikely that the barrel would rotate at all. It may be the case that a slight adjustment may be required, in which case you may wish to contact the original installer. We would be more than happy to support in remedying this for you if required but a call out fee would apply for the labour.
Posted 7 months ago
I was promised a free maintenance pack but nothing arrived. Scam to get more reviews?
Helpful Report
Posted 1 year ago
Express Bi-Folds Direct is rated 4.8 based on 123 reviews