Eurosender Insights

Eurosender have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their delivery and refunds.

 

E
Happiness Grade
F

Delivery - Slow

33.33%
Industry Average
" Do not trust this company. They will not show up to pick up your things, with the excuse that the address is wrong/incomplete (the exact same address works well with other delivery services). They do not take any responsability and blame the courier. You have no rights. They take the money and don't do the job. Avoid them! "
- Anonymous
" Ended up in my local depot where it was laying around "prepared for delivery" for over a week, and when I finally received my parcel it was damaged. "
- Boris McDohl
E

Refunds - Difficult

40.00%
Industry Average
" Even though the service has completely failed they somehow don't feel that a refund should happen. "
- Anonymous
" The money has gone! For other hand I glad they didn’t collect because if so probably they will lose the parcel as they did in other reviews And the cherry of the cake? No refunds… which mean I was robed!!!!! Truly nightmare. "
- Joao Lopes
" And as everyone says, there is no refund. "
- Anonymous
C-

Customer Service - Average

56.67%
Industry Average
" Appalling service and completely unhelpful. "
- Anonymous
" Zero response from so-called customer service "
- Anonymous
" Truly awful service! Avoid these guys like the plague. Not worth the nightmare. "
- Anonymous

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Alice, Customer Support