Do not ever ever ever use eurosender to send your bags. I advice you to use it as a tool to check the different options but do not ever purchase your delivery services with them. Basically I sent 6 bags from Madrid to Barcelona. Their partner managed to loose 2 out of the 6. Despite constant reminder about the situation it took 3 months to declare them officially “lost”. As a careful person, I took an insurance on my packages, I provided all the necessary information and documents to earn my insurance claim. After 3 months of sending the request with Eurosender I have 0 answers, I send daily updates regarding my case and their monthly answers are always the same, “we can’t do anything about it”. Now I am stuck, I paid extra for the insurance, got my bags lost and still haven’t received a penny on my lost items. I strongly recommend anyone to never use this service. It is literally the worst customer experience I have ever dealt with. For your own good do not use them.