If you are thinking of using eurosender because of their competitive rates, consider this: 60% 5 star ratings and 20% 1 star ratings. Your packages have a 60% chance of arriving safely and a 20% chance of something happening... If you, like me, are considering using eurosender to send items that you actually care about, a 1 in 5 chance of never seeing these again is not worth a cheap price. And if you happen to be in the unlucky 20%, don't expect any help from eurosender. I am not a gambler, but 1 in 5 odds of something going wrong seem like terrible odds to go with just to save a few euro. Something important to add on the note of saving money is that it would have been cheaper for us overall if we went with one of the most expensive couriers than eurosender. My experience: Eurosender made a mistake and changed the pickup day of the order to one where we would not even be in the country anymore. They were extremely unhelpful in resolving the situation and refused to reimburse our lost costs (we had to transport the packages ourselves to the shipping company with an expensive, last minute moving service the day before we left the country when we should have been preparing to travel). We got in touch with the shipping agency they were working with in our sending country and resolved the situation directly with them, at our own cost (sidenote: GLS was the partner agency and they were incredibly helpful and sympathetic to us. Even though they made a mistake of their own, they went above and beyond to make up for eurosender and their mistakes). We spoke with a handful of representatives from eurosender, most of whom were unhelpful and rude. I fully understand mistakes happen, but it's how the company reacted to a mistake that makes me leave such a negative review. During phone calls with customer support, they would put us on hold or transfer us mid-sentence. We were hung up on. When no one came to pick up our packages they refused a refund. We sent a receipt for the taxi we took with the packages to the parcel centre thinking reimbursement would be a reasonable solution and they rejected it. Never. Again.