Used Eurosender first time and never again.Tried to ship an official document from an Embassy in Panama to Dominican Republic Puerto Plata, used DHL Express option, extra insured with 1-2 delivery time. The parcel got to Florida, not sure what for, lenghy customs process for 0 value document, sat there throught the whole of Thanksgiving and finally reached the Island. Day 8 DHL left it in the hands of an unknown local Carrier, with no contact, no tracking, no phone numer and sent me DHL 'proof of delivery' to Santiago DHL.DHL finished their service, my parcel nobody knows where is now. Eurosender provide zero customer support, DHL- apparently do not provide service in Dominican Republic.Why take money for service you don't provide? DHL nor Eurosender take NO responsibility for the fact that the parcel has not been delivered day 9, nobody knows where It is plus it was passed onto an unknows third party? By what rights? No contact, no trace of my pack with an official document being in fact a passport- day 9. Ridiculous company.I warn you.You will wait long and get no assistance.Seriously, no reaction.Hands clean.Money taken. DO NOT USE! I am deeply disappointed.