Elliot Mather Solicitors LLP Reviews

Name: Elliot Mather Solicitors LLP
Rating: 4.79

4.8 Rating 125 Reviews

95 %

of reviewers recommend Elliot Mather Solicitors LLP

Company Reviews

Metrics

4.8

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

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“What went well- transaction executed well with ability to work virtually. Even better if - communication of the conveyancing process was terrible. There was no clear explaination of the basic process steps, and where our purchase / sale was along this process (ie, what info was needed, what was complete and at what point decisions should be made). This meant we were always in the dark about what to expect. It’s crying out fox a basic process checklist to be communicated each week.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback. I’m pleased you were happy about certain elements of the service received. I have passed on details of areas suggested for improvement to our Conveyancing Team to see how improvements can be made. You should have received at the outset a detailed guide which talks you through the whole process and sets out the various steps although due to every transaction being unique we appreciate some transactions can deviate slightly. I can only apologise if you didn’t receive this. I know the team are always happy to provide any additional guidance upon request.

Posted 1 year ago

“They was ok untill they threatened me two days before I got my keys demanding £1200 more than they should have or I wouldn't get my house. Never got an apology off them. Got emails to prove it”

Helpful Report

Posted 1 year ago

We are sorry to hear that you are dissatisfied with the service provided by Elliot Mather LLP. We take negative comments very seriously. Having reviewed your file, it is noted that you were neither threatened nor did we demand a payment from you, we merely advised of the sums due on your completion statement, following the provision of information from the builder of your property. We invite you to make a formal complaint should you wish, details of which have previously been provided to you. Kind regards, Elliot Mather LLP

Posted 1 year ago

“I was quite disappointed with the service we received. There were several delays caused by Elliot Mather and a lack or urgency throughout our house purchase process. When I raised the lack of urgency I also did not receive any response to this element of my email. We were charged an additional fee for the Help to Buy scheme, however on both occasions where the paperwork needed completing for this Elliot Mather completed it incorrectly. This also meant we didn’t complete on the day we had thought, and we weren’t even told. We found out by calling for an update. We then completed 2 working days later than planned, despite our deposit and mortgage money being in place.”

Helpful Report

Posted 1 year ago

“Dreadful. Really, really awful experience. If you value your sanity do not go with this solicitor.”

Helpful Report

Posted 1 year ago

“Very dire service. We will not use again.”

Helpful Report

Posted 1 year ago

We are sorry you are unhappy with the service you have received. According to our records you have not expressed any concerns or cause for complaint, using our internal complaints procedure. A copy of our complaints procedure can be located on our website should you wish to raise your complaint with us.

Posted 1 year ago

Elliot Mather Solicitors LLP is rated 4.8 based on 125 reviews