Edison Ford Insurance Brokers Reviews

4.74 Rating 58 Reviews
98% of reviewers recommend Edison Ford Insurance Brokers

About Edison Ford Insurance Brokers: Edison Ford Insurance Brokers was established in 1992 by Stephen Keepin and Michael Ford. We have been trading for over 20 years, and have the experience and ability to identify exactly what each individual client would need to adequately protect them against financial losses.

We have always prided ourselves in providing our clients with all of their Insurance needs, ensuring quality service and value for money.

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Phone:
01454 322266

Email:
enquiries@edisonfordinsure.co.uk

Location:
Unit 1 Armstrong Way, Yate, Bristol

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Louise
Overall Rating
Verified Buyer

Quote was fine. Went out on my bike only to find my insurance hadn't been put through. Forgotten to do it. Imagine what the consequences could have been! So on this transaction - poor.
Posted 1 year ago
Hi Louise,

Thank you for taking the time to post your review.

We place a great deal of importance on our customer feedback and we have looked into this before coming back to you.

We understand that your partner was dealing with this on your behalf. We provided your partner with a quote, which after working with the insurer, we managed to beat your existing cover. We fulfilled your partner’s instruction to go ahead with the quote and we are certain that a request was made with your insurer to proceed with the quote in question. We can confirm this was actioned by the fact you were able to buy tax on your motorcycle online 2 days after inception of cover on a bike that was previously declared SORN, meaning it was uninsured and not taxed previously for some time, thus suggesting that you were in fact insured as you wouldn't have been able to tax your motorcycle. Under these circumstances, we have concluded that this was an unadmitted error at the insurer.

After we detected the fact that your insurer hadn't issued the paperwork, we quickly called your partner to provide a few options. Your partner was satisfied with this on the basis that you were able to get the tax you needed and no claims or events had taken place during your usage of the bike.

We wish you all the best and look forward to working with you in the future.

Kind regards,

The Edison Ford team.
Posted 1 year ago
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Edison Ford Insurance Brokers is rated 4.74 based on 58 reviews