Eales fitted our large gate over 8 years ago and completed many other jobs since then on our Victorian house of 11 flats in east London. The company is attentive, very personal and we have always been delighted with their work. For urgent matters related to security they have been second to none. We're very happy to deal with such a dependable, family run business.
“We have used Eales Shutters a number of times over the years for gates and shutters. Their staff have always been polite and friendly and most importantly know what they are doing. They set a high standard that other companies can't match.”
“After sales service is awful. Basic parts fail on a gate and they dont keep in stock. I have had an issue with the gate for weeks, no followups. I have to do my own DIY to establish the problem and then tell them to fix or provide the replacement part to which i chase and they dont have in stock and only to be told they have to order the part but no idea when it arrives. we are talking about a day to day piece of nuts and bolts which you would expect them to have. I just called some of the competitors who say they have in stock and i can pick up free of cost. what does this say about the level of care or service!”
Posted 4 months ago
We are sorry to hear that you feel let down by our service. Unfortunately, we didn't have the part you requested earlier today - our stock levels fluctuate according to the different orders we get day-to-day and so sometimes parts aren't immediately available. We are sorry we weren't able to assist you on this occasion - Eales Shutters
“This family owned business is run extremely well, the whole crew are an industrious bunch who really know their work and have provided a fantastic, tailor made product that functions brilliantly and looks fantastic. I cannot recommend Eales highly enough!”
“The circuit board broke on my electric gates. Micky quoted for a replacement board, along with H & S updates plus a service. Mark & Charlie came & fixed everything plus stayed until 8pm until everything was working. Thank you Eales for a great job.”
“Eales Shutters were the only company able to respond for an emergency call out to my store. Where everyone else I called was unavailable Eales had someone out within the hour. Charlie had the shutter fixed in no time and with a sense of humour (much needed after being stuck in the store late). Excellent service all around.”
“Highly recommend Eales, following the completion of new railings fitted at the front of my property.
Efficient service from quotation to installation. Professional workmanship.
Couldn’t fault the engineers or office staff at all.”
“Had to have a very large gate removed and placed in a different area - not an easy job but the two engineers that Eales sent did an amazing job - they accommodated my ideas whilst the work was ongoing and the engineering involved was top quality.”
“I've noticed Eales doing some work locally and I've always seen a good job being done so I asked for more information from one of the guys and they were very helpful. I contacted the office immediately to get a quote in for my garage door. Great quality and service throughout, am so pleased I chose Eales to do the work and I'll be asking them to come back to do railings too. Definitely recommend!”
“I couldn't fault the service received from Eales Shutters, from my initial enquiry through to fitting I was not disappointed. Would definitely recommend, as I have done already.”
“we had a couple of bits work that was done by Eales, have to say both customer Service and the guys who came out to do the work were fantastic, the shutters and gate is of good quality and has a excellent finish.”
“Frank and Toby did an excellent job fitting 3 electric roller shutters to the rear of my property and I'm delighted with the quality of the equipment and the work. Thank you!”
“Second Shutter fitted by Eales, the fitters, Frankie and Charlie were professional and friendly, and fitted the shutter in a timely manner and to a high standard. Thanks guys. I would happily recommend Eales Shutters.”
“The gate supplied had to match an existing gate, it was perfect. The installation was very good and the team, from Eales Shutters were very helpful. They have also carried out repair work to our roller shutter and this was also done without any problems”
“We approached six suppliers to quote for three new roller shutter garage doors. Eales responded the same day, had their surveyor on site within three days and the new doors fitted within three weeks after that. The other five suppliers have yet to respond at all. That tells you most of what you need to know about the service you can expect from Eales.”
“Very helpful, prompt service and advice. Were happy to give detailed advice on how to program a new remote to save us a call out fee.
Thanks Nick, your assistance was spot on and much appreciated.”
“Prompt, Professional and Precise. Experienced and Knowledgeable staff. Came back within 2 hrs after measurement to complete the job. Really pleased with their service.”
