“Locks/catches didn't line up, posts not lined up, gates not level. Existing wall damaged. Another lock broken. They had several goes to rectify the work. Then only supplied one key for the lock. Shoddy work. The director blamed the team who he said no longer work for him - looks like they use subcontract labour. Never got the extra key, never had damaged wall repaired. I had to spend a lot of time on repeated visits where the work was still not rectified.”
“We have used Eales Shutters a number of times over the years for gates and shutters. Their staff have always been polite and friendly and most importantly know what they are doing. They set a high standard that other companies can't match.”
“After sales service is awful. Basic parts fail on a gate and they dont keep in stock. I have had an issue with the gate for weeks, no followups. I have to do my own DIY to establish the problem and then tell them to fix or provide the replacement part to which i chase and they dont have in stock and only to be told they have to order the part but no idea when it arrives. we are talking about a day to day piece of nuts and bolts which you would expect them to have. I just called some of the competitors who say they have in stock and i can pick up free of cost. what does this say about the level of care or service!”
Posted 1 year ago
We are sorry to hear that you feel let down by our service. Unfortunately, we didn't have the part you requested earlier today - our stock levels fluctuate according to the different orders we get day-to-day and so sometimes parts aren't immediately available. We are sorry we weren't able to assist you on this occasion - Eales Shutters
“This family owned business is run extremely well, the whole crew are an industrious bunch who really know their work and have provided a fantastic, tailor made product that functions brilliantly and looks fantastic. I cannot recommend Eales highly enough!”
“The circuit board broke on my electric gates. Micky quoted for a replacement board, along with H & S updates plus a service. Mark & Charlie came & fixed everything plus stayed until 8pm until everything was working. Thank you Eales for a great job.”
“Eales Shutters were the only company able to respond for an emergency call out to my store. Where everyone else I called was unavailable Eales had someone out within the hour. Charlie had the shutter fixed in no time and with a sense of humour (much needed after being stuck in the store late). Excellent service all around.”
“Highly recommend Eales, following the completion of new railings fitted at the front of my property.
Efficient service from quotation to installation. Professional workmanship.
Couldn’t fault the engineers or office staff at all.”
“Had to have a very large gate removed and placed in a different area - not an easy job but the two engineers that Eales sent did an amazing job - they accommodated my ideas whilst the work was ongoing and the engineering involved was top quality.”
“I've noticed Eales doing some work locally and I've always seen a good job being done so I asked for more information from one of the guys and they were very helpful. I contacted the office immediately to get a quote in for my garage door. Great quality and service throughout, am so pleased I chose Eales to do the work and I'll be asking them to come back to do railings too. Definitely recommend!”
“we had a couple of bits work that was done by Eales, have to say both customer Service and the guys who came out to do the work were fantastic, the shutters and gate is of good quality and has a excellent finish.”
“Second Shutter fitted by Eales, the fitters, Frankie and Charlie were professional and friendly, and fitted the shutter in a timely manner and to a high standard. Thanks guys. I would happily recommend Eales Shutters.”
“The gate supplied had to match an existing gate, it was perfect. The installation was very good and the team, from Eales Shutters were very helpful. They have also carried out repair work to our roller shutter and this was also done without any problems”