DROIX UK Reviews

Name: DROIX UK
Address: Unit 54C, North Woolwich Road, Unit 54C, North Woolwich road, London Borough of Newham
Rating: 4.78

4.8 Rating 353 Reviews

95 %

of reviewers recommend DROIX UK

4.8

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About DROIX UK:

For over 11 years, DroiX is a UK Leader and has been growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and overnight UK shipping. Join us for the best in gaming and productivity

Visit Website

Phone:

2037406830

Email:

support@droix.co.uk

DROIX UK 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A delay in my order being despatched from DroiX. No problem with the courier service but I was sent the wrong mini PC. Currently, I will be arranging it's return which is a palaver. Then hopefully I will receive the one I originally ordered. So more delay in fullfiiing the transaction... providing it does eventually arrive. 🤞🤞”

Helpful Report

Posted 1 year ago

“Its a very good handheld. But its either me being dumb but the games don't save on it”

Helpful Report

Posted 3 years ago

Hi there Kyle! Saving functionality for games depends on what platform you're playing. Many arcade games for example did not feature save data because they were originally designed for arcade cabinets and were intended to be played in short bursts of maybe 30 minutes to an hour at most! If your device is however refusing to retain save data for games that actually support save files, however, please reach out to our team at support@droix.co.uk, as this is not normal behaviour for the device! Kind Regards, Benjamin Customer Support

Posted 3 years ago

“Hit concerned regarding what went on with my order. I bought a retro gaming kit that was supposed to have a Raspberry PI 4 4gb in it but when the kit arrived I only received a 2gb model even though it said the 4gb model was in stock. If it wasn’t for the fact that I queried it I was then told that they were never in stock and only then was I offered a partial refund. Just seems quite underhand to me I’m afraid. I should have been told if it was out of stock when the order was being processed.”

Helpful Report

Posted 3 years ago

Hi there Jon! We're terribly sorry that we've failed to provide a first-class experience with your order of a Raspberry Pi retro gaming kit. As mentioned in our emails, unfortuantely this incident appears to be the result of a twofold failure. First, the dispatch team incorrectly picked this item from our shelves, and 2GB unit should most certainly have not been sent out. Second, the 4GB variant appears to be showing in stock due to an error with how the product is represented on our inventory management system. Hopefully we should have this fixed very shortly. It is also regrettable that you feel it was underhanded of us, but we assure you that all boils down to a mistake on our behalf with no further ill intent. And as we were not able to provide a replacement in any reasonable timeframe, we immediately offered you a partial refund to cover this mistake. Finally, although you have accepted the partial refund, your right to return the device has not been voided, and you may still return the item for a refund within the applicable returns window (whether you just change your mind, or for any other reason!) Once more, we sincerely apologize for this incident, understand your frustrations and thank you for reaching out to us. KInd Regards, Benjamin DroiX Customer Support

Posted 3 years ago

“Convenient to be able to pay with Amazon Pay, but when I ordered the retroid 2, I got an email telling me the color I DIDN'T order was out of stock and if I wanted another color of which wasn't the color I had ordered. Although when I responded with this they corrected it and sent me the color I did order. This mix up ended up delaying the shipment of the product and I didn't receive it until a week later than inticipated.”

Helpful Report

Posted 3 years ago

“Droix was very prompt with delivery but didn't send all I ordered out together that was a pity as needed the keyboard for many games. Still waiting on these items as the delivery service has had a problem with delivery. But all in all the onexplayer meets all expectations”

Helpful Report

Posted 3 years ago

“Received my replacement within days, excellent all round customer service! Recommend!”

Helpful Report

Posted 3 years ago

DROIX UK is rated 4.8 based on 353 reviews