DroiX UK Reviews

Name: DroiX UK
Address: Unit 54C, North Woolwich Road, Unit 54C, North Woolwich road, London Borough of Newham
Rating: 4.79

4.8 Rating 330 Reviews

95 %

of reviewers recommend DroiX UK

4.8

Based on 330 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DroiX UK:

DroiX are a UK based company providing a range of high quality products backed up with excellent customer service and support. DroiX brings the best in entertainment with a range of Android TV boxes to transform your TV up to date with the latest Smart TV Boxes apps. If gaming is your passion, then DroiX have an amazing range of retro gaming consoles and handheld game consoles to play the best from the 70's retro classics to the latest Windows blockbusters with their AMD Ryzen Mini Computers. But it is not all fun! DroiX provide the best in One Netbook Yoga Laptops and GPD Mini Laptops & Ultrabooks with great portability and high productivity. And if desk space is limited, DroiX have a great range of Beelink and Intel NUC Mini PC's

Visit Website

Phone:

2037406830

Email:

support@droix.co.uk

Location:

Unit 54C,
North Woolwich Road,
Unit 54C, North Woolwich road
London Borough of Newham
E16 2AA

DroiX UK 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You sent me a faulty device. It stalls when you quit a game. It hangs when going to main menu.”

Helpful Report

Posted 3 months ago

Hi Joseph, I hope this message finds you well. I wanted to reach out and express my sincere apologies for the inconvenience you are currently experiencing with your device. I understand how frustrating it can be to encounter issues with technology, and I want to assure you that we are committed to resolving this matter promptly. Our technical support team is ready to work diligently to identify and address the root cause of the problem and solve the issue for you. Please contact our customer support for assistance. Also, 95% of the time, these issues can be resolved by simply re-flashing the firmware. We have comprehensive guides on our website to achieve this and our customer support team can also guide you. We appreciate your patience and understanding during this time. In the meantime, if there is anything specific you would like to share about the issues you are facing, please feel free to provide more details. Your feedback is invaluable in helping us improve our products and services. Once again, I apologize for any inconvenience this may have caused, and we are dedicated to ensuring that your device functions seamlessly as soon as possible. Thank you for choosing our product, and we appreciate your continued support.

Posted 3 months ago

“I bought two items (x2 Retroid pocket 3plus) from DroiX UK for both my kids for Xmas and I have had nothing but issues with my devices. 1st device I got did not turn on and was faulty. I then emailed the support team which the lovely Stuart from the Droix Uk Warehouse gave me the option to come down to the warehouse to exchange my faulty device for one that worked, which i did and after that it was fine. Now the 2nd device I bought for my other child which was originally fine and had no issue , then started to act up and does not want to charge and also starting turning on and off. This should defo be looked at by the Droix Uk team as its not a good thing that both items I originally bought started acting faulty.”

Helpful Report

Posted 3 months ago

I hope this message finds you well. I wanted to reach out and express my sincere apologies for the inconvenience you are currently experiencing with your device. I understand how frustrating it can be to encounter issues with technology, and I want to assure you that we are committed to resolving this matter promptly. Please be aware that while the vast majority of devices experience no issues, so I guess you were just unlucky on this occasion. Please contact our customer support regarding the issue with the second device and we will help get this resolved for you. Please though try a factory reset from device settings as this can resolve some bugs in the system software and also try an OTA update. If the issue is hardware, then we are happy to get this resolved under warranty. Once again, I apologize for any inconvenience this may have caused, and we are dedicated to ensuring that your device functions seamlessly as soon as possible. Thank you for choosing our product, and we appreciate your continued support.

Posted 3 months ago

“Long story short, bought a handheld gaming device, 3 weeks into owning it, it falls from my couch onto a rug (probably 30cm drop) - screen goes completely white, then black. Screen is dead. I'm in awe at this point. DroiX customer service tells me tough luck, won't take any responsibility for the evidently terrible quality devices they sell. Tries to sell me a newer model that is soon to come out instead - incredible. Shockingly I decline that, tell them I don't understand how you can sell something of such poor quality and then refuse to do anything as it breaks when it absolutely shouldn't. Also that this was the last time I've shopped on DroiX, as I honestly find it pretty unethical. Must be a non EU country thing. "Support is one of the main reasons users choose DroiX." - ?? That's all..”

Helpful Report

Posted 1 year ago

“Worked for a few minutes with my Shield then wouldn’t scroll or select. Re calibrated it, re booted it, tried changing the batteries. Nothing would get it to work properly - on day 4 with customer services still not giving me a refund. Sadly I wouldn’t recommend this product with the Nvidia Shield.”

Helpful Report

Posted 1 year ago

“I ordered a TV box on their website and was told that they were out of stock, and that I'd have to pay £12 more for the upgrade. I told them this was unacceptable, so they sent me a refurbished version of the latest model. My machine keeps crashing when I streaming videos on Facebook so I'm not a happy puppy 👎”

Helpful Report

Posted 1 year ago

“1/5 Why? Because I'm sick to death of companies emailing me 2-3 days after I buy something, emailed titled "How did we do? rate us" Have you ANY idea how annoying these are? So now any company that bothers me with these emails, I reply by giving them 1/5. Just please stop it!”

Helpful Report

Posted 2 years ago

Hi there ! We're sorry that the feedback gathering email has come as an inconvenience to you. As a small business, we, like many others, rely heavily on the feedback we receive! Over our years in operation, we have found that customers tend to not leave feedback unprompted unless they have had an extraordinarily negative experience (which we do our best to help resolve posthaste) or if they have had an exceptionally positive experience (which we're pleased to provide). The vast majority of customers will tend to not leave any kind of feedback by themselves, even if they have had a good experience. And if nobody leaves feedback, it is difficult to establish ourselves as a relevant and reputable seller. For example, you would likely be hesitant/wary buying from a seller of any product whose last public review was multiple months ago! Nonetheless, we thank you kindly for your perspective on the matter and will be reviewing our feedback gathering policies to better suit a wider range of users. Kind Regards, Benjamin DroiX Customer Support

Posted 2 years ago

“I ordered my laptop and box for 10th of December (my order was cancelled on 8th of December) but actually I received only laptop on 14th of December. A very bad service.”

Helpful Report

Posted 2 years ago

Hi there Alisa! Firstly, we apologize on behalf of DHL for the initial delay with your order. Around this time of year, there is a sharp uptick in the number of parcels being processed by all shipping services worldwide. So particularly for international shipments, delays sometimes occur. This is unfortunately outside of our direct control and we regret any inconvenience caused by this. Second, the order we have on our system indicates that you have only ordered laptop and nothing else. A member of our team has reached out to you via email for further information, so please respond to them at your earliest convenience and we can help resolve this situation for you. Thank you! Kind Regards, DroiX Customer Support

Posted 2 years ago

“You still have 3 items on back order. I asked for them to be cancelled. your customer services rep failed. Out of the A95X which I ordered as a replacement 1 of them does not work and I will send back. Your score is 0.1 out of 5. Poor service and poor attitude despite me spending thousands.”

Helpful Report

Posted 2 years ago

Hi there! We're sorry to hear that your experience with us was not as good as it could have been. If you have not already, please reach out to our support team at support@droix.co.uk (we're unable to find any emails requesting the cancellation from you), and we'll be happy to assist.

Posted 2 years ago

DroiX UK is rated 4.8 based on 330 reviews