“The doors are very good quality. The whole process from ordering to delivery was brilliant. The delivery driver was very polite and professional. I would definitely recommend Door Station.”
“The service was generally good but I felt that the delivery cost was excessive at £50. I was also disappointed that the delivery guy wasn’t able to take the doors upstairs as he said he wasn’t insured.”
“I found the door I wanted online it had beveled glass I phoned and to order and double checked it had beveled glass, when it turned up it had flat glass! Door station gave me £25 discount which I accepted as it was the week before Christmas and my customer was desperate for a door. The door was not particularly well made the mdf panel was not glued on strait and the joinery on the glazing bars were very messy.”
[04 January 2023] Hi Andrew
Thanks for the feedback. Unfortunately, XL Joinery changed the glass from bevelled to flat but didn't tell us - we have now updated the site. I can see you were offered either a partial refund to keep you door or a free return / full credit.
With regard to the quality of the beading, I will feed this back to XL.
If you have any further issues, please don't hesitate to contact us.
Thanks, Dan
“Love our new pre-finished oak Suffolk Essential with clear Etched glass doors. Just perfect for what was looking for. Delivered on date arranged, great communication & really well packaged.”
“After selecting our new doors some were out of stock. However, we were given very helpful guidance and managed to find alternatives which were delivered quickly so our project wasn't delayed. They were also cheaper and a refund was processed immediately. Thank you for your very good service.”
“Quick delivery. Although doors are primed, I will have to fill the joint’s as they are cracking and i will have to sand down around the glazed area’s, as they are a bit rough.”
“Door was on back order, but the company kept me informed when the door would be delivered. Once delivered, door was as described, now fitted and looks good, matched all other doors in our bungalow”
“I've been in the trade for best part of 50 years and I can say without hesitation that Door Station customer service is second to none. A recent high end project has been plagued with delays caused entirely by poor decision making and involvement by the client and, whilst issues with some suppliers remain unresolved Door Station has responded to my requests promptly and fairly. I recommend them unequivocally.”
“I can't recommend Door Station highly enough. Dan took us through various options and advised us on what would work and what wouldn't (we needed to shorten a couple). He also kept us up to date on delivery times. A very professional and solid company we will be using again”
“Excellent service coupled with friendly and helpful assistance throughout. Delivery was dealt with efficiently and with courtesy. Great value and choice made my purchase a no brainier. I have a return ticket for further bargains.”
