[28 February 2024] Dear Mr Rudman,
We are genuinely disheartened to hear that you felt this was too long.
We do our best to highlight the estimated lead times for all custom doors, by showing it right before the Buy button on the product page along with all the information regarding the made-to-measure process. Given your custom door was from LPD this was originally estimated at 16-18 weeks.
This date we also provided to you when you asked us mid-way through the process where the estimated day of arrival was 28th Feb - which is today - so it appears delivery was actually made ahead of schedule.
Please, if there is anything we could have done more to communicate this better, we would love to hear from you.
All the best,
The team at Door Station
[27 February 2024] Hi Miranda,
Unfortunately, the majority of our custom Made to Measure doors have a lengthy lead time. In your case 18 weeks.
The information on our website, including the product page (adjacent to the buy button) states as clearly as we possibly can the estimated lead time for any custom doors. We also email the custom drawings to you for your approval along with confirmation of the lead time before you sign these off for production.
We got the go-ahead from you on 27th Sept 2023 and the door arrived with you 20th Feb 2024. That's just shy of 21 weeks so let's round that up to 3 weeks over the original estimate. Whilst we take full responsibility for the service you receive, there are unfortunately some things out of our control between ourselves, the manufacturing process, shipping and delivery.
We apologise that we couldn't meet your expectations on this occasion and we hope you enjoy the door.
All the best, The team at Door Station
“Doors were good well wrapped and delivered as advised. But no actual delivery info from courier so doors were left outside garage in rain. Not ideal but no problem this delivery”
“The door is great the size is as ordered.it took a very long time to arrive but i appreciate you are popular hence very busy. i ordered n oak door, the door received is veneered my only disappointment. other than that very happy.”
“Delivery driver was very slightly later than scheduled, but very apologetic & courteous. He assisted with unload and carry to the house (the fire doors are a little weighty). Doors look really well finished, but not installed at the time of writing this.”
“I had a mix up on the size of a 1930 LPD internal door by my joiner (he cut the wrong door down to size leaving me with an ordered bespoke door that was surplus to requirements and in need of a further standard door). This was all sorted out by Door Station / LPD very efficiently and at no additional cost thanks to Dan.”
“Great website and price (was best price I could find from a number of companies). Friendly and available customer service too (I called a day or 2 after a large order and made an amendment - which was VERY EASY - maybe the easiest I've ever had with any company - the process was very smooth and the additional door came with the larger order no issues). Delivery came swiftly and on the date and time I was told it would. Would buy from them again.”
“door stations communications were good, the manufacturer of doors originally request where out of stock. door station sent good alternative and delivered on the agreed date, no issues.”
“Customer service when placing order were great. The original door we wanted wasn't available so another option was suggested. We had to wait longer to have them painted. It was longer than we thought but the doors have arrived, extremely well packaged I must add. They seem to be lovely quality and fantastic to get the touch up pack for any repairs if needed. Would highly recommended this company.”
“Very easy to order and lovely selection. My door looks fantastic. Very solid and great quality. I got it as a sliding door in my lounge but now I am wanting to do the rest of my home with matching doors. Delivery was great as the driver managed the delivery while I was home from work.”
