DKN UK Reviews

Name: DKN UK
Rating: 4.24

4.2 Rating 79 Reviews

85 %

of reviewers recommend DKN UK

4.2

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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DKN UK 5 star review on 1st January 2024

John Bainbridge

DKN UK 5 star review on 20th October 2023

Mohammad Khatib

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Miserable about the bike. Very poor assembly instructions and nobody to call for help. I still cannot complete assembly. Either help me fix it or take it away and return my money”

Helpful Report

Posted 1 month ago

“Bought a exercise bike around 2 years ago and after abour 2 months it broke down. Give the people their due - a new bike was sent out. Now as it approches the 2 year mark the bike is showing signs of the bearings failing. Sent numerous emails to DKN customer service requesting info re anyone around the Glasgow area that can come and change bearings or can I buy a bearing set and required tool (remove pedal drives) so I can change them myself but after waiting weeks they have not replied once to my many emails, so from going from 5 stars with the intial bike replacement I will never buy another piece of equipment from them - very disappointed”

Helpful Report

Posted 11 months ago

“They have no customer service to talk. All done via email and text chat which they seem to ignore for weeks at a time. Also, if ever someone buys from them as a gift, they won't honour the warranty. Literally the worst fitness equipment company I have dealt with.”

Helpful Report

Posted 1 year ago

“I’ve have the AM-3i for the past 3 years and now it’s has developed a fault where when powering on the motor inside is constantly spinning and will not stop. I’ve tried to contact support via phone no joy, just an automated messaging saying they are busy. Sent two emails to support and no reply. Their customer service is a joke. Product itself was great for the past 3 years but has since broken and need support and cannot get through to anyone.”

Helpful Report

Posted 2 years ago

“purchased numerous pieces of equipment from DKN and all delivered on time . on unpacking and installing we found a running machine to be faulty, on contacting Dkn it took months for them to send an engineer out .when he arrived the part which was sent to fix it was the wrong one .The eng advised he will take this part with him a get the right piece ordered . That was last year still not had the machine fixed .Now Dkn say it is out of warranty .We are taking this matter further ! Customer service is an absolute joke at this company i would advise anybody to look elsewhere for there fitness equipment .With a reputable company this machine would have been replaced by now or a refund given .Not these disgusting service would never use them again .”

Helpful Report

Posted 3 years ago

“DKN XC-140w cross trainer. The driven wheel snapped off from the cross metal support. All bolts broke away from the plastic wheel. Seriously DKN, seriously??? You built an extremely powerful metal frame for the cross trainer and you incorporate a plastic wheel to drive it? Doh !!!”

Helpful Report

Posted 5 years ago

“When I had a problem with my X-Trainer I contacted their helpline. I was advised a replacement part was being sent. It did not arrive. After this 10 phone calls were not answered, several emails were ignored. Every so often they would randomly and reply saying it was now on its way. 3 months later I am still waiting.”

Helpful Report

Posted 7 years ago

“I ordered an item, turned out I had mistakenly ordered two of the same. On realising my error I attempted to cancel one of the orders. Impossible! No human contact on the telephone number provided, no response to any of my e-mails. Although the product is good I will not use this company again.”

Helpful Report

Posted 7 years ago

“Trying to contact support is impossible. I've e-mailed (no reply), phoned (just led around a loop with no-one answering. I only wanted to buy a new power adapter. If you buy from this company just hope and pray that you don't need support”

Helpful Report

Posted 7 years ago

DKN UK is rated 4.2 based on 79 reviews