“purchased numerous pieces of equipment from DKN and all delivered on time .
on unpacking and installing we found a running machine to be faulty, on contacting Dkn it took months for them to send an engineer out .when he arrived the part which was sent to fix it was the wrong one .The eng advised he will take this part with him a get the right piece ordered . That was last year still not had the machine fixed .Now Dkn say it is out of warranty .We are taking this matter further ! Customer service is an absolute joke at this company i would advise anybody to look elsewhere for there fitness equipment .With a reputable company this machine would have been replaced by now or a refund given .Not these disgusting service would never use them again .”
“So far nothing but problems, calorie count ( I know it’s roughly) is way out compared to my watch. It’s out by nearly 500 calories, distance isn’t accurate. Recovery mode seems to do nothing after 1 minute. My pulsar chest strap won’t link with bike, tried a friends strap another make won’t link with bike either. When I set up a profile I have to keep setting it up. Bike feels cheap. Not worth the money.”
“Had a problem with an DKN exercise bike purchased from a third party. As it was under warranty I was advised to contact DKN directly. The customer service was exemplary. I dealt with a member of staff called Iwona. There was no problem replacing the excerise bike. The new bike was delivered in a couple of days and the original malfunctioning bike collected on a day that was convenient for me. Can't praise the customer service highly enough, makes a very pleasant change from many organisations who are just keen to accept your money.”
“have had bike 3 weeks and it has started to develop an intermitent clunk from rear of bike. This starts to appear after about 5 min use. At low load levels it is hardly noticeable but at higher loads eg peak of program 1 it can be quite loud. I have messaged your support team twice in the last week but they have not responded. The bike itself is very good and quiet, although saddle very uncomfortable. Due to lack of support i have marked accordingly”
“The bike itself appears to be of good quality but I have sent two email's to you with regards to the display that does not work, and I've had no reply. Please can you send me a replacement display so I can start using the bike properly. Thank you.”
“The exercise bike went together well although the pedals were difficult to fit, lots of preservative on the threads. Easy to set up and use in either manual mode or when using the programs. Very , very quiet in use which is a great bonus. Best unpack and move the items to the final location. It's not something to try and move upstairs fully assembled. Very pleased.”
“Ordered an AM-3i exercise bike end Jan 2019 and it was delivered really quickly. It was very well packaged. I found assembly to be be very straightforward and although I had read issues about assembly and electrical connections being difficult, I personally found it easy and had no problems at all.
The bike itself is sturdy and very quiet. My wife uses the bike and likes it very much also. She is about 5ft 3in and the saddle has to be on its lowest setting to be comfortable for her.
I Loaded Kinomap and Vescape, two of the recommended apps, and did need the assistance of Rob at DKN who was very helpful. My issue was with the Bluetooth connection but we resolved that and its all been good since then. I can highly recommend this bike.”
“The console broke after just 3 weeks of use! Since then I have had a new console delivered with connecting wire. All seems well now!! My
question is - how does one find an exercise bike with so many applicat-
ions with it at this price?”
“DKN XC-140w cross trainer.
The driven wheel snapped off from the cross metal support.
All bolts broke away from the plastic wheel.
Seriously DKN, seriously??? You built an extremely powerful metal frame for the cross trainer and you incorporate a plastic wheel to drive it? Doh !!!”
“When I had a problem with my X-Trainer I contacted their helpline.
I was advised a replacement part was being sent. It did not arrive.
After this 10 phone calls were not answered, several emails were ignored.
Every so often they would randomly and reply saying it was now on its way.
3 months later I am still waiting.”
“I ordered an item, turned out I had mistakenly ordered two of the same. On realising my error I attempted to cancel one of the orders. Impossible! No human contact on the telephone number provided, no response to any of my e-mails. Although the product is good I will not use this company again.”
“Very good exercise bike for iome use. Easy to assemble and looks good. Needs to be plugged in. Nice clear display with plenty of programs or can use manual settings. This is good enough up to intermediate level of exercise. Conpact design so good if space is limited. Been using for a couple of months and no issues. Would recommend.”
“Everything about it is wonderfull . The ordering delivery and communications were first class and 2nd to none . Machine easy to put together . Wonderfull powerfull motor which takes my maxlmun weight limit in its stride . I was born 81 years ago in 1935”
“Trying to contact support is impossible. I've e-mailed (no reply), phoned (just led around a loop with no-one answering. I only wanted to buy a new power adapter. If you buy from this company just hope and pray that you don't need support”