purchased numerous pieces of equipment from DKN and all delivered on time . on unpacking and installing we found a running machine to be faulty, on contacting Dkn it took months for them to send an engineer out .when he arrived the part which was sent to fix it was the wrong one .The eng advised he will take this part with him a get the right piece ordered . That was last year still not had the machine fixed .Now Dkn say it is out of warranty .We are taking this matter further ! Customer service is an absolute joke at this company i would advise anybody to look elsewhere for there fitness equipment .With a reputable company this machine would have been replaced by now or a refund given .Not these disgusting service would never use them again .