Dick's Climbing Reviews

Name: Dick's Climbing
Rating: 4.94

4.9 Rating 1,456 Reviews

99 %

of reviewers recommend Dick's Climbing

4.9

Based on 1,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Dick's Climbing 5 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, arrived before Christmas. Need additional bubble wrap in packaging.”

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Posted 4 months ago

“Ordering this was no problem, but it hasn’t arrived? How do I find out where my package is? I presumed you thought it had been delivered since you asked for my review but I haven’t got it yet? I hope you can help.”

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Posted 4 months ago

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You should have received a tracking number by email. The tracking shows the parcel being delivered two days after the order was placed. I'll send you an email.

Posted 4 months ago

“Item arrived very quickly. Order confirmation, updates on dispatch and delivery all good. Bit disappointed to receive a rope manufactured in 2020 for an order in 2023 though. Particularly given the recommended lifespan from the manufacturers. Some kind of indication of this on the website would be useful. Otherwise would happily use the shop again.”

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Posted 1 year ago

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Hi, I am surprised to hear that the rope was manufactured in 2020. We received it direct from the factory in October 2022, so I would certainly have expected it to have been manufactured in 2022 - particularly as Mammut have had almost zero stock for last couple of years. Can you please confirm where you are getting the manufacture date from? Thanks

Posted 1 year ago

“Good fast service from the shop. Last 2 orders, delivery wasn’t the greatest. 1st order took 2 attempts and left elsewhere (no option to choose different delivery or track) 2nd parcel took a week to get, again no option to change or choose delivery. Then the Royal Mail went on strike. (No fault of yours)”

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Posted 1 year ago

“I ordered a Moon crash pad which arrived swiftly and has been a great product so far. The only problem is that the mat was folded the wrong way for shipping which has left a crease across the middle of the firm upper foam layer of the crash pad - it hasn't caused any issues yet but is a shame to have such a pronounced crease down the middle of a brand new mat. Otherwise, a good service”

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Posted 1 year ago

“Good price on the gear and needed it fast so paid £8+ for next day delivery which didn't happen, and no clear idea when it would arrive so had to change delivery address and items took 5 days from despatch. Happy with items when they finally arrived”

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Posted 2 years ago

“Fast delivery, but bottle of rope cleaner was leaking and had lost about quarter of the bottle contains.”

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Posted 3 years ago

“Its not the stores problem but DHL charged extra 10EUR for “warehouse services cost” without any prior notice when I rescheduled the shipment with a week. That’s really not a customer friendly behavior.”

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Posted 4 years ago

“Not on DC, but havent received my package yet. Not sure if ya'll can do anything about it :(”

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Posted 5 years ago

“Me habeis pedido una valoracion de los articulos de mi compra. Estos aun no han llegado. Seur...-> incidencias”

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Posted 6 years ago

Dick's Climbing is rated 4.9 based on 1,456 reviews