di palomo Reviews

Name: di palomo
Address: Units A & B Patterson Street, Blaydon, Units A & B Patterson Street, Blaydon, Newcastle upon Tyne
Rating: 4.45

4.5 Rating 141 Reviews

84 %

of reviewers recommend di palomo

4.5

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

di palomo 5 star review on 18th October 2022

Joanna K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and shipping time to Canada were a 10. However I compared the new items to the older ones I have, and they are completely different. Such a shame the formula was changed. These fragrances no longer feel special, just average.”

Helpful Report

Posted 3 months ago

Thank you for your review. We're delighted to hear that you were pleased with both our customer service and the shipping experience to Canada. We're sorry to hear that the fragrance wasn't quite what you were expecting compared to previous versions. We understand how disappointing it can be when a favourite product changes, particularly when you've enjoyed it for many years. We really appreciate your feedback and will ensure your comments are passed on to the brand, as customer feedback is invaluable when reviewing products and formulations. Kind regards, Di Palomo Customer Support

Posted 2 months ago

“I’m pretty upset with DiPalomo for completely changing a beloved product, the Wild Fig and Grape line! I’ve used and adored this fragrance for a dozen years, but now it has lost its lovely fragrance and creamy richness. Please, please bring it back!! On another note, diPalomo did a nice job of packing my order and sending it overseas. It arrived very quickly and in great shape. Just not the beloved product I thought I was getting!!”

Helpful Report

Posted 5 months ago

Thank you for your review. We're delighted to hear that your order arrived quickly, safely, and well-packaged, especially given the overseas journey. We're sorry, however, to hear of your disappointment with the Wild Fig & Grape range. We understand how frustrating it can be when a product you've loved and enjoyed for many years no longer feels the same. Your feedback regarding the fragrance and texture is greatly appreciated, and we'll ensure your comments are passed on to the brand. Thank you for taking the time to share both the positive and negative aspects of your experience. Kind regards, Di Palomo Customer Support

Posted 2 months ago

“Having bought Di palomo a few years ago and loving it I decided to buy another bottle. Unfortunately I am disappointed as it doesn't smell the same. Not sure if the ingredients have been changed”

Helpful Report

Posted 2 years ago

“I discovered the Wild Fig and Grape fragerance a few years ago. It doesn't import to the USA, so getting refills is a challenge. I was able to find someone to bring me the perfume, but the fragerance has changed. I ordered the essential oil, but that, too has changed. I contacted the company who indicated that they have made updates to the formula. Sadly, the new formula smells nothing like the original so I won't be ordering this any longer.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave us a review! We sincerely apologise for the difficulties faced due to our International Delivery restrictions. Due to the natural ingredients in our formulation, the scent of our fragrance can slightly differ from batch to batch :) Kind Regards, Di Palomo

Posted 2 years ago

“Disappointed to discover that your products are now made in China”

Helpful Report

Posted 3 years ago

di palomo is rated 4.5 based on 141 reviews