di palomo Reviews

Name: di palomo
Address: Units A & B Patterson Street, Blaydon, Units A & B Patterson Street, Blaydon, Newcastle upon Tyne
Rating: 4.47

4.5 Rating 146 Reviews

85 %

of reviewers recommend di palomo

4.5

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone

di palomo 5 star review on 18th October 2022

Joanna K

Anonymous

Anonymous // 01/01/2019

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“I absolutely love the Wild Fig & Grape fragrance but I'm unable to buy it on the High St anymore. I was wary of ordering on-line but was delighted with my purchase and the speed with which it was delivered. I now know I can rely on this service in future.”

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Posted 1 week ago

“Love this product just wish I could buy their cologne as well … can’t be purchased in the US”

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Posted 2 weeks ago

“Always top quality goods from different palomo. Delightful fragrances which are lo g lasting and value for money. The Orange Blossom is very subtle and not overpowering. Despatched within the given time frame”

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Posted 2 weeks ago

“Bought this shower gel and rooms sprays as a gift and the recipient really liked the scent. Lovely gift. Arrived quickly after I placed the order.”

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Posted 3 weeks ago

“Ordered perfume and bath set for friend in canada, worried if it would arrive in time. Needn't have worried quick delivery, friend was chuffed to bits when I handed it to her.”

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Posted 3 weeks ago

“I absolutely love this product and would definitely buy again”

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Posted 1 month ago

“I love using these oils the fig is my favourite and the orange blossom I'm going to use in my diffuser, looking forward to the aroma it creates”

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Posted 1 month ago

“This company has provided me with scent for the last 35 years. I love the product, the packaging and the good service it provides. Long may it continue.”

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Posted 2 months ago

“Did not receive product”

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Posted 3 months ago

“Amazing fragrance”

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Posted 3 months ago

“I love the smell of this, much better than other fragrances I have tried”

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Posted 3 months ago

Thank you so much for your lovely review!

Posted 3 months ago

“The smell is divine ..... . The service is fantastic. I definitely recommend!”

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Posted 4 months ago

Hi Fiona, Thank you so much for your lovely review!

Posted 3 months ago

“This was a birthday gift for a friend, who has used your perfume for years and would use nothing else! Your prompt delivery was greatly appreciated.”

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Posted 4 months ago

Thank you so much for your lovely review! We're delighted to hear that you're happy with your purchase and your experience with us. Your kind words really do mean a lot to our small team.

Posted 3 months ago

“Still yet to receive the item after 2 weeks and all contact emails are failing to go through.”

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Posted 4 months ago

Thank you for your review. We're very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We would like the opportunity to investigate both the delivery delay and the issue you've experienced when trying to contact us. Please contact us at support@collectables.co.uk with your order details so we can look into this and work towards a resolution as quickly as possible.

Posted 3 months ago

“Extremely disappointed – Paid for order, no delivery, zero customer support! I am extremely disappointed with Di Palomo. I placed an order and paid in full, but I have yet to receive my package or any shipping information. To make matters worse, their customer service is non-existent. I have tried reaching out via their official contact email (which seems to be bouncing back/not working), their website contact form, and even Instagram, but I have received zero response. It is unacceptable for a brand to take a customer's money and then go completely silent. At this point, it feels like a scam. I strongly advise others to be cautious before ordering directly from their website. I just want my order or a full refund immediately. Order Number: #DIP5051”

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Posted 4 months ago

Thank you for your review. We're sorry to hear about your experience. Having investigated Order #DIP5051, our records show that the parcel was successfully delivered on 8th May. We certainly never intend for customers to feel ignored, and we apologise if you experienced difficulties contacting us. We would be happy to review this further with you and confirm the delivery details if required. Please contact our support team directly (support@collectables.co.uk) with any additional information, and we'll do our best to assist. Kind regards, Di Palomo Customer Support

Posted 3 months ago

“Reliable company selling top quality products which are value for money. Excellent!”

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Posted 4 months ago

Thank you for taking the time to leave such a wonderful review Elizabeth.

Posted 3 months ago

“Customer service and shipping time to Canada were a 10. However I compared the new items to the older ones I have, and they are completely different. Such a shame the formula was changed. These fragrances no longer feel special, just average.”

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Posted 4 months ago

Thank you for your review. We're delighted to hear that you were pleased with both our customer service and the shipping experience to Canada. We're sorry to hear that the fragrance wasn't quite what you were expecting compared to previous versions. We understand how disappointing it can be when a favourite product changes, particularly when you've enjoyed it for many years. We really appreciate your feedback and will ensure your comments are passed on to the brand, as customer feedback is invaluable when reviewing products and formulations. Kind regards, Di Palomo Customer Support

Posted 3 months ago

“Wrong perfume delivered.”

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Posted 5 months ago

Thank you for your review. We're very sorry that you received the wrong perfume. This is not the standard we strive for, and we apologise for the mistake. If you haven't already contacted our customer service team, please get in touch and we'll be happy to arrange a resolution as quickly as possible. Kind regards, Di Palomo Customer Support

Posted 3 months ago

“Lovely products and best lippy ever. Lasts for ages and stays on!”

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Posted 5 months ago

Thank you for your fantastic review!

Posted 3 months ago

“Body wash is amazing my skin feels very refreshed and smells amazing thank you so much”

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Posted 5 months ago

Thank you for taking the time to leave such a wonderful review Jenny. We're thrilled to hear that you were pleased with both the product and the service you received.

Posted 3 months ago

di palomo is rated 4.5 based on 146 reviews