di palomo Reviews

Name: di palomo
Address: Units A & B Patterson Street, Blaydon, Units A & B Patterson Street, Blaydon, Newcastle upon Tyne
Rating: 4.44

4.4 Rating 138 Reviews

84 %

of reviewers recommend di palomo

4.4

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email

di palomo 5 star review on 18th October 2022

Joanna K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive product”

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Posted 1 week ago

“Amazing fragrance”

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Posted 1 week ago

“I love the smell of this, much better than other fragrances I have tried”

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Posted 2 weeks ago

Thank you so much for your lovely review!

Posted 2 weeks ago

“The smell is divine ..... . The service is fantastic. I definitely recommend!”

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Posted 1 month ago

Hi Fiona, Thank you so much for your lovely review!

Posted 2 weeks ago

“This was a birthday gift for a friend, who has used your perfume for years and would use nothing else! Your prompt delivery was greatly appreciated.”

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Posted 1 month ago

Thank you so much for your lovely review! We're delighted to hear that you're happy with your purchase and your experience with us. Your kind words really do mean a lot to our small team.

Posted 2 weeks ago

“Still yet to receive the item after 2 weeks and all contact emails are failing to go through.”

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Posted 1 month ago

Thank you for your review. We're very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We would like the opportunity to investigate both the delivery delay and the issue you've experienced when trying to contact us. Please contact us at support@collectables.co.uk with your order details so we can look into this and work towards a resolution as quickly as possible.

Posted 2 weeks ago

“Extremely disappointed – Paid for order, no delivery, zero customer support! I am extremely disappointed with Di Palomo. I placed an order and paid in full, but I have yet to receive my package or any shipping information. To make matters worse, their customer service is non-existent. I have tried reaching out via their official contact email (which seems to be bouncing back/not working), their website contact form, and even Instagram, but I have received zero response. It is unacceptable for a brand to take a customer's money and then go completely silent. At this point, it feels like a scam. I strongly advise others to be cautious before ordering directly from their website. I just want my order or a full refund immediately. Order Number: #DIP5051”

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Posted 1 month ago

Thank you for your review. We're sorry to hear about your experience. Having investigated Order #DIP5051, our records show that the parcel was successfully delivered on 8th May. We certainly never intend for customers to feel ignored, and we apologise if you experienced difficulties contacting us. We would be happy to review this further with you and confirm the delivery details if required. Please contact our support team directly (support@collectables.co.uk) with any additional information, and we'll do our best to assist. Kind regards, Di Palomo Customer Support

Posted 2 weeks ago

“Reliable company selling top quality products which are value for money. Excellent!”

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Posted 1 month ago

Thank you for taking the time to leave such a wonderful review Elizabeth.

Posted 2 weeks ago

“Customer service and shipping time to Canada were a 10. However I compared the new items to the older ones I have, and they are completely different. Such a shame the formula was changed. These fragrances no longer feel special, just average.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're delighted to hear that you were pleased with both our customer service and the shipping experience to Canada. We're sorry to hear that the fragrance wasn't quite what you were expecting compared to previous versions. We understand how disappointing it can be when a favourite product changes, particularly when you've enjoyed it for many years. We really appreciate your feedback and will ensure your comments are passed on to the brand, as customer feedback is invaluable when reviewing products and formulations. Kind regards, Di Palomo Customer Support

Posted 2 weeks ago

“Wrong perfume delivered.”

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Posted 2 months ago

Thank you for your review. We're very sorry that you received the wrong perfume. This is not the standard we strive for, and we apologise for the mistake. If you haven't already contacted our customer service team, please get in touch and we'll be happy to arrange a resolution as quickly as possible. Kind regards, Di Palomo Customer Support

Posted 2 weeks ago

“Lovely products and best lippy ever. Lasts for ages and stays on!”

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Posted 2 months ago

Thank you for your fantastic review!

Posted 2 weeks ago

“Body wash is amazing my skin feels very refreshed and smells amazing thank you so much”

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Posted 2 months ago

Thank you for taking the time to leave such a wonderful review Jenny. We're thrilled to hear that you were pleased with both the product and the service you received.

Posted 2 weeks ago

“This was a gift for my mum who loves the freshness of it. She was really pleased to receive this. Quick delivery and wrapped well .”

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Posted 3 months ago

Thank you so much for your lovely review! We're delighted to hear that you're happy with your purchase and your experience with us.

Posted 2 weeks ago

“I’m pretty upset with DiPalomo for completely changing a beloved product, the Wild Fig and Grape line! I’ve used and adored this fragrance for a dozen years, but now it has lost its lovely fragrance and creamy richness. Please, please bring it back!! On another note, diPalomo did a nice job of packing my order and sending it overseas. It arrived very quickly and in great shape. Just not the beloved product I thought I was getting!!”

Helpful Report

Posted 3 months ago

Thank you for your review. We're delighted to hear that your order arrived quickly, safely, and well-packaged, especially given the overseas journey. We're sorry, however, to hear of your disappointment with the Wild Fig & Grape range. We understand how frustrating it can be when a product you've loved and enjoyed for many years no longer feels the same. Your feedback regarding the fragrance and texture is greatly appreciated, and we'll ensure your comments are passed on to the brand. Thank you for taking the time to share both the positive and negative aspects of your experience. Kind regards, Di Palomo Customer Support

Posted 2 weeks ago

“I am very disappointed as the room spray of fig and grape is not available in the UK for several weeks I had a subscribe and save set up for this from Amazon for over a year because of the loss of stock,anywhere , I decided to purchase the same scent but in the oil to make my own spray but it doesn't smell the same at all so I am very unhappy . Please di Paloma sort out the room spray to the UK so those of us who love it can re order and enjoy that gorgeous long lasting much complemented scent again. Thank you .”

Helpful Report

Posted 3 months ago

hank you for your review. We're sorry to hear of your disappointment regarding the availability of our Wild Fig & Grape Room Spray. We completely understand how frustrating it is when a favourite product is unavailable, particularly when you've enjoyed it for such a long time. We appreciate your feedback regarding the fragrance oil and understand that it doesn't provide the same experience as the room spray. We will ensure your comments, along with your request for the room spray to return to UK stock, are passed on to the relevant team. Thank you for your continued support of the Wild Fig & Grape range. Kind regards, Di Palomo Customer Support

Posted 2 weeks ago

“I love these products. Great scent and not tested on animals. Thank you for providing such great options.”

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Posted 3 months ago

Thank you so much for your lovely review! We're delighted to hear that you love our products and enjoy the fragrance. It's also wonderful to know that our commitment to cruelty-free products is important to you. Thank you for your support and for taking the time to share your feedback. We truly appreciate it. Kind regards, Di Palomo Customer Support

Posted 2 weeks ago

“My favourite perfume,been wearing it for years.”

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Posted 4 months ago

Thank you for your fantastic review!

Posted 2 weeks ago

“Lovely fragrance”

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Posted 5 months ago

“Fast delivery and and efficient customer service department. Di Palomo WHite grape and aloe lip balm is terrific. I have been using it on chapped lips, sore fingers and to counteract heat bumps for 2 years now. I wouldn't be without it.”

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Posted 5 months ago

“Lovely fragrance.”

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Posted 5 months ago

di palomo is rated 4.4 based on 138 reviews