di palomo Reviews

Name: di palomo
Address: Units A & B Patterson Street, Blaydon, Units A & B Patterson Street, Blaydon, Newcastle upon Tyne
Rating: 4.45

4.5 Rating 141 Reviews

84 %

of reviewers recommend di palomo

4.5

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

di palomo 5 star review on 18th October 2022

Joanna K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive product”

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Posted 2 months ago

“Still yet to receive the item after 2 weeks and all contact emails are failing to go through.”

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Posted 3 months ago

Thank you for your review. We're very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We would like the opportunity to investigate both the delivery delay and the issue you've experienced when trying to contact us. Please contact us at support@collectables.co.uk with your order details so we can look into this and work towards a resolution as quickly as possible.

Posted 2 months ago

“Extremely disappointed – Paid for order, no delivery, zero customer support! I am extremely disappointed with Di Palomo. I placed an order and paid in full, but I have yet to receive my package or any shipping information. To make matters worse, their customer service is non-existent. I have tried reaching out via their official contact email (which seems to be bouncing back/not working), their website contact form, and even Instagram, but I have received zero response. It is unacceptable for a brand to take a customer's money and then go completely silent. At this point, it feels like a scam. I strongly advise others to be cautious before ordering directly from their website. I just want my order or a full refund immediately. Order Number: #DIP5051”

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Posted 3 months ago

Thank you for your review. We're sorry to hear about your experience. Having investigated Order #DIP5051, our records show that the parcel was successfully delivered on 8th May. We certainly never intend for customers to feel ignored, and we apologise if you experienced difficulties contacting us. We would be happy to review this further with you and confirm the delivery details if required. Please contact our support team directly (support@collectables.co.uk) with any additional information, and we'll do our best to assist. Kind regards, Di Palomo Customer Support

Posted 2 months ago

“Wrong perfume delivered.”

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Posted 4 months ago

Thank you for your review. We're very sorry that you received the wrong perfume. This is not the standard we strive for, and we apologise for the mistake. If you haven't already contacted our customer service team, please get in touch and we'll be happy to arrange a resolution as quickly as possible. Kind regards, Di Palomo Customer Support

Posted 2 months ago

“I never received the item and my money was never refunded so my account.”

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Posted 1 year ago

Hi Emely, Thanks for reaching out and we're really sorry to hear this caused concern. The item was unfortunately refused by American customs and returned to us. We’ve already processed your refund, but please note it can take a few business days to appear back in your account, depending on your bank or payment provider. If you don’t see the funds soon, feel free to get in touch and we’ll be happy to double-check for you 💛

Posted 1 year ago

“I’m quite disappointed. It seems like I received the same soup packaged in different colours. I ordered several soups and don’t know what to do with them.”

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Posted 2 years ago

“Although I am a great fan of di paloma wild fig and grape range, I have had to give such a poor rating due to their customer service. Along with my order of hand soap and room spray, I also ordered the set of oils that unfortunately on delivery had leaked and ruined the box, bottle etc. I telephoned di paloma who told me to send a photo of the damaged goods with an email. I have done this twice over the last month and still have not had a reply. I have now thrown the oils away and I will not order from di paloma again!”

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Posted 2 years ago

“My order not come yet in saudia arabia i wating to know what the problem”

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Posted 3 years ago

“Room spray lovely Diffuser totally ineffective and smell in bottle is not same as the room spra”

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Posted 3 years ago

“I have not got the items I ordered.”

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Posted 3 years ago

di palomo is rated 4.5 based on 141 reviews