John Delany Motors Reviews

Name: John Delany Motors
Address: John Delany Motors,Wood Street,Stockport,Cheshire,, Stockport
Rating: 4.90

4.9 Rating 1,159 Reviews

98 %

of reviewers recommend John Delany Motors

Company Reviews

Metrics

Info

4.9

Based on 1,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Delany Motors:

John Delany Motors was established in 1980 and has grown to be the largest independent garage in Stockport. We service, repair and maintain any make or model of vehicle.

All of our technicians are fully skilled and highly trained and we take great care to ensure that every job we do, from a simple oil change to a major overhaul, is completed efficiently, economically and promptly.

Visit Website

Phone:

01614776266

Email:

marketing@delany-motors.co.uk

Location:

John Delany Motors,Wood Street,Stockport,Cheshire,
Stockport
SK3 0DF

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John Delany Motors 5 star review on 1st June 2023

Mr Alan Braithwaite

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Disappointing Experience Let Down by Poor Communication and Unprofessionalism. I had high hopes for this garage after deciding to move from my long-term garage to support a local, independent business. The initial booking process was professional, and I particularly appreciated the honesty when they called me well in advance to correct a mistake on their initial quote. Unfortunately, this positive start did not last. The main issues began on the day of the MOT and service. A misunderstanding over the 8 am appointment time, which was not clarified in the text reminder I received, meant I arrived later than expected. I am happy to own my part in that delay; however, the reaction I received from one of the mechanics was completely unprofessional. Rather than explaining the situation, he was visibly angry, repeatedly checked his watch, and spoke to me in a condescending tone that made me feel incredibly unwelcome. This is not how any customer should be treated. The most significant failure, however, was the complete breakdown in communication later in the day. After approving necessary repairs, I was left waiting for an update. I received no calls at all towards the end of the day. It was only at 5:30 pm, after the reception and workshop staff had apparently gone home, that another employee fortunately thought to check and call me to say my car was still on the ramp and would not be ready. To be left without my car overnight, with no warning whatsoever from the team responsible, is simply unacceptable. The car was ready the next morning, and the final repair work seems fine. However, even the complimentary car wash was symbolic of the lack of care shown—it was a poor effort that failed to remove simple surface dirt. While the reception staff were friendly and the work was eventually completed, the stressful encounter with the mechanic and the shocking lack of end-of-day communication mean I cannot recommend this garage. A business is only as strong as its weakest link, and unfortunately, the disorganisation and unprofessional attitude here overshadowed any positives.”

Helpful Report

(Stockport) -

Hi Mr Jackson, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us and that we did not meet your expectations on this occasion. We’re pleased you appreciated the initial booking process and honesty around your quotation, but it’s clear that we fell short in key areas during your visit. Professional communication and respectful service are values we take very seriously, and we are disappointed to learn that you felt let down—both in the way you were spoken to on arrival and in the lack of timely updates later in the day. This is not the standard we expect from our team. Your booking confirmation does include the appointment time; however, our reminder texts currently cannot display this. Our software provider is addressing this limitation, and we hope to have it resolved soon. We also acknowledge the inconvenience caused by the delay in completing your vehicle. After the call regarding your MOT, additional parts had to be ordered and, once they arrived, your repair was not started immediately. We should have provided an update at this point and offered a courtesy vehicle if required. Please be assured that your feedback has been shared with the entire team and is being incorporated into our training. We’re glad to hear the repair work itself met expectations, but we also note your disappointment with the complimentary wash and will make sure this service is improved so that it reflects the same care we put into our mechanical work. Your feedback is invaluable in helping us improve, and we appreciate you giving us the opportunity to do so. Kind Regards, Brittany Delany

“Left vehicle 9-30ish for MOT & Service and asked to await call when vehicle ready. Heard nothing by 4-30 so rang to see what was happening. Told vehicle just being taken in for service and would not be ready that day. An much earlier call by you not me would have helped reorganisation!!! Our grandson Harry Sidderley had a poor experience some months ago when picking up his vehicle so much so he does not bring his car to you anymore it upset him so much. It was his father who worked across the road at Audi for many years who introduced you to me many years ago and have been a regular ever since. Should I go back to Audi???”

Helpful Report

(Stockport) -

Hi Mr Pidgeon, Thank you for taking the time to send us your feedback. I can only apologise for the delay in getting the vehicle back to you and completely understand your frustration and the knock-on effect this will have had on your day. Unfortunately, after completing the MOT, we didn’t get started on your vehicles service until later in the day which I understand was not ideal for you. This should have been communicated to you earlier to allow you to plan your day. This has highlighted an issue in our system which we have since worked together to address. The system we now have in place means that this cannot and will not re-occur in the future. We offer our sincere apologies and hope that this will not affect our relationship moving forward. As a long-standing customer, we really do value your custom. With regards to your grandson’s issue, this is not something we were aware of and we are more than happy to discuss this with him further if he wishes. Kind Regards, Brittany Delany

“Had my car in for a full service, MOT and 2 tyres, £550 in total. The fuel filter wasnt fitted correctly meaning i broke down on the way home from work the next day and was stood on the side of the motorway for almost 2 hours in rush hour traffic in the middle of January. RAC recovered me back to John Delaney who fitted the filter correctly but offered no compensation for my inconvenience, they even pulled their face about replacing the lost fuel!”

Helpful Report

Hi Mr Cox, Thank you for taking the time to send us your feedback. Firstly, I would like to apologise for the inconvenience caused to you. We understand your frustration in having to return the vehicle to us and are very sorry that you had to spend time waiting for your recovery. As you are aware, unfortunately, the hose on the fuel filter which we fitted had become disconnected due to a faulty securing clip resulting in the loss of fuel. We, both at the time and now, accept full responsibility for this. We were more than happy to replace the lost fuel and apologise if you feel we 'pulled our face' at this. Our main concern was getting you back on the road as safely and quickly as possible. Once again, I offer our sincere apologies. Kind Regards, Brittany Delany Director

“Daughter had visited to have her mot and was flagged up for 4 things that would have cost 300+, after going to another garage we were advised these fails were not necessary to pass the cars mot.”

Helpful Report

Good Afternoon, Many thanks for responding so quickly. We follow stringent DVSA guidelines for each and every one of the MOTs that we conduct. As you will see from 99% of our reviews, our customers are happy with the service we provide. We score highly for our honesty and integrity. It has been known that other garages will let things through that we simply would not pass, due to our high standards and stringent following of the DVSA guidelines. The safety of our customers in their vehicles is of paramount importance to us. We take it very seriously. Please could I ask that you contact us on 0161 477 6266 and arrange to bring the vehicle back in and we will put the vehicle on the ramp to show you where the vehicle is unsafe to pass the DVSA guidelines. Kind Regards Ali Sproson Marketing Manager

“After giving years/pounds of business. They did not want to know when trying to find fault with my car and was charged a few quid in the process. If you have a easy fix they will do it, as long as it's not too difficult”

Helpful Report

John Delany Motors is rated 4.9 based on 1,159 reviews