Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most unhelpful customer service advisors I have ever known. I have spent the majority of the morning on hold again or being fobbed off to a different department and in the end they were still no help and could not care less I am basically £500 out of pocket due to their inability to do their job. When you claim it's through Eldon insurance who are even worse. Avoid like I wish I had!”

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Posted 8 years ago

“Took a policy with them last week and have already asked for my money back and gone elsewhere. Awful”

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Posted 8 years ago

“Appalling company. Thank goodness I never had to claim with them.”

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Posted 8 years ago

“Stay away from this company. I paid my insurance in full for the year after getting my quote. After 10 days I got an email saying the date of my licence was wrong by 4 months so I owe £168. Luckily I saved all the information I'd inputted and turns out it wasn't wrong so I provided them with it to which they said "sorry we'll knock the admin fee off so it's £118"!!! I then cancelled my insurance and because it was 15 days in they changed me £258 and refused to explain why or give me a break down”

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Posted 8 years ago

“Actually this is from my recent experience with one of female customer agent omg she was so so rude her behaviour wasn't acceptable please ppl stay away from them .i want to cancel my insurance with them but they charging me 600 pounds for that which is not worth they are rubbish people . Very very disappointed.”

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Posted 8 years ago

“Renewal price came, double previous year and competition. Declined. Contacted me daily by text and call despite me asking to be removed from list. Harrasment.”

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Posted 8 years ago

“Its quite an unethical company, firstly any changes to the policy are very expensive. Worst is their cancellation policy (http://www.debenhamscarinsurance.co.uk/documents/car/TOB_car.pdf) - to quote Within the 14 day cooling off period If you’re a consumer buying or renewing a policy which provides cover for you in a private capacity, you have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract, or the day on which you receive your policy documentation; whichever is the later. If you exercise this right and the cover has not yet commenced, you’ll be entitled to a full refund of the premium paid less a £25 charge. If the insurance has commenced and provided that you have not made a claim or a claim has not been made against you, we will return to you the amount that you have paid us, after deducting: • A pro rata deduction of the total premium for the time that you have been on cover, unless your policy is underwritten by an insurer where short period premiums apply. • A pro rata deduction of our broker arrangement fee. • A £35 cancellation charge as set out in the ‘Policy and Administration charges’ section of this document • Where applicable, the Direct Debit arrangement fee will be refunded less a £5 charge. • If a discount was applied when you took your policy out, this discount will be deductible from any return premium due on a pro-rata basis. Implying that they can charge anything you like upon cancellation, and this apparently isn't highlighted when you take out the policy. I had to threaten them to take them to the Financial Ombudsman.”

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Posted 8 years ago

“""Dont normally do this but after what I have just been through i felt the need to do so before others are caught like i have been. I took out car insurance as these where the cheapest at the time, I had sent every document they had asked for, to receive a letter today 11-9-17 saying that my policy had been cancelled 8-9-17, for not providing proof of address, so not only did they cancel my policy but they decided to contact me via post 3 days later to tell me it was cancelled. I e-mailed them and got absolutely know where. I phoned them the attitude on the women i was speaking to was appalling she lied saying she had not received any proof of address bare in mind i had sent a photo copy of my licence which has my address on it, when I brought her up on this she told me then they had not received any information, when i said to her you told me the only thing you hadnt received was the utility bill with proof of my address she got defensive and started calling me a liar. They are rude they rip you off, absolutely disgusting that they think they can treat people like this. I am taking this further and ill hopefully receive the money i paid them back. 1 star is to good for them!!!”

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Posted 8 years ago

“called in to amend the policy, the agent was fine and professional. However the charges to amend or cancel the policy are astronomical: http://www.debenhamscarinsurance.co.uk/documents/car/TOB_car.pdf refer page 5 They are'nt getting any more of my business.”

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Posted 8 years ago

“""not a lot went right! After telephoning for a quote I gave up after waiting for 15 minutes after previously being told that I would get a call back. Heaven help me if I had a claim and wanted to speak to someone........”

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Posted 8 years ago

“The worst car insurance, please , people , stay away. Few days ago someone hit my parked unattended car . I called them everything was fine till the time they have found out the driver died ( heart attack) , at this point they refused to deal with me , they forced me to open the claim on my name and pay £500 excess . But why???? I had fully comp, and the person who hit and died at the time of an accident was alive and fully insured with a Admiral car insurance. I am contacting now Ombudsman and seek advice elsewhere. What's the point to pay so big money and they say you if you don't want to open a claim, we are not going to investigate. What a hassle - it's their job. And I have 100% win case , my car was parked next to my house and no one was in there. I am still in process , they forced me to open the claim , but I will sue them as well as the case is already in Ombudsman. DO NOT BY DEBENHAMS CAR INSURANCE, DEBENHAMS ITS A GOOD SHOP , BUT DEBENHAMS CAR INSURANCE IS UNDERWRITTEN BY ELDOS INSURANCE, they don't do their job just get my money and that is in a 100% win case, I may imagine the other cases. HORRIBLE”

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Posted 8 years ago

“Worst company insurance carrier by Taurus insurance. This insurance not replace any device. Only repair. I had my laptop delivered after repair and I sent it back for repair again. AVOID THIS INSURANCE. MRS BARRADAS.”

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Posted 8 years ago

“Dreadful customer service. The lady I spoke too had the most appalling attitude and made me feel like I was in the wrong when they didn't change my address and occupation in June 2017 during a call I made to them. I asked to put my wife on the policy to which she wasn't even interested if there was any previous accidents and just came back and said the system won't quote! seriously when I am sat online and have 74 quotes for me and my wife! They want to charge £75 to cancel the policy and then time used of the policy. When I asked to speak to someone else I was refused and she made me feel like everything was such a hassle. Never ever use these guys they are a total nightmare to deal with!”

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Posted 8 years ago

“"What went wrong" should be what went right, poor communication, when they did it was lies after a total loss claim I was told after a month and umpteen phone calls that my cheque was getting posted that day first class 8days later I phoned them again as I still had not received it to be told that it was going to be posted that day and was given a different amount total cowboys and scammers pity they weren't so laid back when taking your money”

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Posted 8 years ago

“Wanted to change to another vehicle.Ok phone back.Never did .Phoned back again waiting for underwriter? what just swap.Wife changed in minutes?? Offered other insurance but because only ten months into debenhams will lose one year's no claims!! This company is useless .”

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Posted 8 years ago

“Purchased car insurance using comparison site. Went with Debenhams as they came up cheapest. It was only when I received my bank statement I noticed I'd been over charged by £80. It was only when I received my insurance documents, it shows the fee was a broker fee. I've used Debenhams on a number of occasions before which is why I keep going back to them. The broker charge was never an added cost previously. I will not be using them in the future!”

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Posted 8 years ago

“Over charged”

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Posted 8 years ago

“Worst customer Service I have dealth with. The broker ( Bradley ) was so rude and didn't had manners even to apologise even after telling him of his rude behaviour. Company charges £50 for amendments in the policy ( even it is a change of address ) which is very unacceptable. Big mistake of taking an insurance with Debenhams. I can't wait to finish my 1 year with them and will change to another insurer. Will never come to Debenhams. Not recomended to anyone.”

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Posted 8 years ago

“Cancellation fee include charges that should not be there. Should just have to pay fine and pro rata use of the insurance. All my fees to cancel came to over excruciating £360....!”

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Posted 8 years ago

“Customer Service is not their priority!! Premium rate number that you can never get through on. Advisors who have no manners, are rude and extremely unhelpful. Have cancelled my policy and gone elsewhere...shocking!”

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Posted 8 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews