Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely everything avoid, avoid, avoid”

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Posted 10 years ago

“The worst service I have ever experienced. You won't know how bad they are until you need them the most - after you've had an accident.”

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Posted 10 years ago

“Everything. Tried to purchase through Confused.com but it wouldn't complete. had to spend 30 minutes on the phone resubmitting all the details. Then they advise me that the insurance is validated only later they advise me that the named drivers have been taken off without advising me! When I called them about this, they advised me that to take them off (which they had already done apparently) costs £35 and then they wanted to charge me £75 to put them back on again! Avoid this mess.”

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Posted 10 years ago

“Terrible wished I'd never got insurance with this lot , made a mistake on paperwork and cost me £72 extra ,£22 for amendment and £50 fee , wont be renewing with them !”

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Posted 10 years ago

“EVERYTHING!!”

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Posted 10 years ago

“Initially never had a problem until I wanted to change my car on the policy, after finally getting through to someone on a terrible phone line, was told that I would have to pay another £116 upfront and my monthly paymento would go up by £60( even though my new car was brand new and much more economical) I told the lady on the phone that I had been quoted much cheaper online and she basically said tough! So I said I wanted to cancel but you can't actually speak to anyone you have to email. rubbish rip off company”

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Posted 10 years ago

“I rate 4 so far, when I changed my current insurance that has same problem with customer service so I hope I don't have the same problem in here. So far it is good. Thank you Kiera.”

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Posted 10 years ago

“If I could leave 0 stars I would. Tried to cancel insurance after they want every document under the sun emailing/scanned to them. Unable to speak to anyone in the cancellations department as they 'don't take phone calls' emailed, got a response 4 days later saying policy would be cancels from today's date and charged for having the policy for 10 days. Have me a refund figure which makes no sense at all?!? Avoid like the plague. so difficult to speak to a human”

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Posted 10 years ago

“What a complete nightmare, do not, I repeat do not have the misfortune of ending up buying insurance through this incompetent, rude, unprofessional company trading off the back of Debenhams. Everything from the enquiry to getting a certificate has been without doubt a complete disaster. Loss of documents, repeat requests for information never provided before to any other insurer, photo copies and then more photo copies of the same 3 times and then threats to withhold the certificate or ask for more money. What a joke, in 2016 this level of service should have been consigned to the history books - sadly not! Will never, ever use Debenhams again for car insurance. Check the other feedback, buyer beware!!”

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Posted 10 years ago

“No one got back to me just trying to swop my insurance over took over two days to be messed about with me doing all the chasing”

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Posted 10 years ago

“Rude & unprofessional staff. No clue of the ground realities of UK as the customer service is in South Africa. Distressful & depressing to even think of calling them. Never thought Debenhams would have such pathetic levels of customer service. I called them to change my address & they charged me an extra 75 quid even though I moved to a secure area & a private property with garage. No explanation given as to the logic behind this except that the underwriters have done it. $ weeks back the same guys were quoting me 18 quid. Can't believe what changed in between a couple of weeks & it all looks like a scheme to loot & harass people. Never ever. Even with the clothes in their retail store.”

Helpful Report

Posted 10 years ago

“The person on the phone was very rude I was trying to get a quote I filled out on line them witch took for every then at the end no quote I work for Debenhams and thought it would be a good idea to have car insurance with you but how wrong was I”

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Posted 10 years ago

“I was refused a staff discount that I was entitled to, the sales person said that I am not entitled, though the hr dept provided me with a discount code and asked me to call them back i.e the car insurance team to get the discount, who in turn on 4 occasions promised to call me back none of them those people I spoke to called me back, they ended cancelling my policy without giving me any notice, while I was driving my car totally unaware that I had no insurance on that day. I called and I asked for more details on the deductions they made on the full payment that I initially paid, they refused to give me any more details, saying that we can't tell you what was charged in details, we can only tell you how much we will refund back to you, it is the most appalling service a one can ever receive. They added insult to injury when they charged me huge amount more than the discount that I asked for and refused to give me. Some of their customers service staff very arrogant and rude, they show no interest in helping customers.”

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Posted 10 years ago

“Disgusting customer service haven't got a clue, i can't even repeat what I want to say”

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Posted 10 years ago

“The worst insurance experience ever! I never got confirmation of my insurance purchased onlne so I had to phone up them. I was told all insured. Only to get a threatning letter from lance managing director saying I was going to have my policy cancelled. I had to send off a list of different bits of information non of which I have needed for any other car insurance I've had. I then got a second threatning letter saying I am now breaking law driving my car. The letter that they send based on the date on them take up to 5days to arrive making response tricky.”

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Posted 10 years ago

“This company is a scam and an absolute joke!!!!they make u think there an English company called debenhams but really it's mainly based in South Africa so it cost a fortune to call them.ive been passed around the bush from one person to another my claim as been goin on for 7. Wk now with no courtesy car.stay away from this company at all costs!!!!!!”

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Posted 10 years ago

“Customer service is the worst we have ever come across. Completely unhelpful. If I hadn't already paid in full I would cancel my policy.”

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Posted 10 years ago

“Worse insurance company I have ever dealt with they kept on asking for photos of the driving licence and driving licence summary and NCD and do to some computer issues I had to send them separately thinking that they would keep a record of the documents received but nope every time they would ask for the same documents again and again even though they have already received them.”

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Posted 10 years ago

“As with many other customers, I had my insurance cancelled with no warning. They claim they didn't receive my documents yet managed to process my first two payments without issue! Absolutely furious with this rip off company.”

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Posted 10 years ago

“STAY AWAY This company was very good and affordable when coming to purchase my insurance well when I thought. I paid extra for legal cover and windoescreen. I had a car accident on the 11.12.2015. I was travelling doen the a1 when a lorry went into the back of my vehicle whilst travelling home with my partner and two children. They are not helping me what so ever and took curtsey car off me. Leaving me without transport. My dad has kidney failure and depends on me for transportation. To this day ive had no help what do ever to which has lead me to proceed my complaint to the financial ombudsman. DO NOT GO WITH THIS COMPANY”

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Posted 10 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews