Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not even consider taking out insurance as this is by far the worst company & most appalling customer service. I received emails from 2 of their agents: Naseema Ganie & a Curtis Mohanlal, they seem to completely ignore my reply & then have the nerve of resending their first email with the same request completely ignoring my response. Do NOT waste your time with this company, I have moved to Sainsburys as a much better service & no hassle.”

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Posted 11 years ago

“Conmen !!! Stay well clear . These are the same company as Go Skippy which is why they are so rubbish .”

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Posted 11 years ago

“Thieves, as simple as that.”

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Posted 11 years ago

“Has got to be the worst insurance company on the market. I've been insured with this despicable company since January rang up today to only be told I can't upgrade my policy to Business use and to cancel it will cost me £1000 absolute disgrace robbing me blind I wouldn't recommend these lot to my worst enemy they are ridiculous”

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Posted 11 years ago

“We had insurance on a provisional license for only 2 months. On upgrading to full license they wanted to charge a further £1500 for a 23 year old. We had to go through a palaver because of " DAta protection" even though I paid for the insurance . I was hung up on once and kept waiting 10 mins by another agent. Totally frustrating and Debenhams should be ashamed to out their name to this”

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Posted 11 years ago

“THE REASON THEY ARE SO BAD IS BECAUSE THEY ARE THE SAME COMPANY AS GOSKIPPY ! TERRIBLE WASTE OF TIME !”

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Posted 11 years ago

“Do not use Debenhams car insurance, it’s by far the worst insurance company I’ve dealt with and I’ve dealt with some really bad ones! Firstly when speaking with the customer services department the operators are rude and dismissive. I asked for a call back from a team leader/manager and as you can guess I never received a call back. After providing my no claims they needed a copy of my driving licence, I had to send my driving licence off to have the correct address applied as I had just moved.. the DVLA where slow as you can imagine however as I was unable to provide. Debenhams cancelled my policy... and then had the cheeky to say I had an outstanding balance due to the cancelation of the policy even though my initial payment was £145.0 (27.02.2015) and £80.00 direct debit (27.03.2015) total payment of £225.0 for six weeks cover and a further £150.00 cancellation charge..... I strongly advise you avoid them! Mr Declan Baxter”

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Posted 11 years ago

“Avoid this insurance company. We insured on December 23rd 2014 and sent in copy of licence and proof of no claims. I phoned them on 2nd feb 2015 to make a change to the policy, only to be told that my policy had been cancelled by them as of 26th jan 15 as they hadn't recieved the no claims proof. Nobody informed us of the cancelation, so for over a week, I was driving with no insurance with my kids in the car. The customer service is without a doubt the worst I have ever experienced. They shout you down and speak to you like dirt. And now they are demanding £157 cancelation fee. Or they will keep my proof of no claims bonus? When I asked for a full breakdown of the charges, it includes a £50 charge for setting up dierect debit. This company is just ripping people off. Be warned”

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Posted 11 years ago

“disgraceful and very dissapointing customer service from debenhams car insurance. Would never recommend such poor & misleading service!”

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Posted 12 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews