Login
Start Free Trial Are you a business? Click Here

Debenhams Car Insurance Reviews

4.1 Rating 1,860 Reviews
79 %
of reviewers recommend Debenhams Car Insurance
Company Reviews Metrics
4.1
Based on 1,860 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Documents Delivered On-time
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Debenhams Car Insurance Reviews
Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Matt
Unverified Reviewer
“UNBELIEVABLE!! Bunch of cowboys!! Received a letter telling me that my policy had been cancelled, the day before the letter arrived. When I rang them I was told that they hadn’t sent any letter and that the policy was still active. When I pressed the issue as to why I’d received the letter I was told that I was mistaken and that they categorically didn’t send it (even though I was looking at it, with my policy number on it, my registration plate and it was signed by their chief operating officer). At the same time I was told that my insurance premium had increased due to something that was my fault (I hold my hands up to that) but I couldn’t just get the additional amount added to the direct debit unless I paid them £85. At this point I’d had enough so I asked to speak to a manager, after waiting on hold for ages I was told that there was no manager available but I could get a call back from one in 48 hours!!! IVE NEVER HAD SUCH SHOCKING CUSTOMER SERVICE AND DEALT WITH A COMPANY THAT IS AS MUCH OF A MONEY GRABBER AS THIS COMPANY. If I could cancel the policy without being charged an arm and a leg I would.”
Helpful Report
Posted 6 years ago
Matt
Verified Reviewer
“UNBELIEVABLE!! Bunch of cowboys!! Received a letter telling me that my policy had been cancelled, the day before the letter arrived. When I rang them I was told that they hadn’t sent any letter and that the policy was still active. When I pressed the issue as to why I’d received the letter I was told that I was mistaken and that they categorically didn’t send it (even though I was looking at it, with my policy number on it, my registration plate and it was signed by their chief operating officer). At the same time I was told that my insurance premium had increased due to something that was my fault (I hold my hands up to that) but I couldn’t just get the additional amount added to the direct debit unless I paid them £85. At this point I’d had enough so I asked to speak to a manager, after waiting on hold for ages I was told that there was no manager available but I could get a call back from one in 48 hours!!! IVE NEVER HAD SUCH SHOCKING CUSTOMER SERVICE AND DEALT WITH A COMPANY THAT IS AS MUCH OF A MONEY GRABBER AS THIS COMPANY. If I could cancel the policy without being charged an arm and a leg I would. DO NOT BUY INSURANCE WITH THIS COMPANY, YOU WILL REGRET IT!!!!!”
Helpful Report
Posted 6 years ago
Lee
Verified Reviewer
“Nice and easy to use portal”
Helpful Report
Posted 6 years ago
Lukasz Bochynek
Unverified Reviewer
“Its very helpful and clear. I very happy be whit you.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Extremely happy”
Helpful Report
Posted 6 years ago
Constantin Babciuc
Verified Reviewer
“Very easy to amend details”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Very efficient when reporting a claim”
Helpful Report
Posted 6 years ago
Shazia
Unverified Reviewer
“Very good. Easy car insurance going.”
Helpful Report
Posted 6 years ago
Jzero J Wildgoose
Unverified Reviewer
“Superb. Clear renewable information. Just a good insurer.”
Helpful Report
Posted 6 years ago
Noreen Aspinall
Unverified Reviewer
“So quick and easy to set up my car insurance. So much cheaper than my original quote from my previous insurance company.”
Helpful Report
Posted 6 years ago
Jade
Unverified Reviewer
“Quick and easy to set up”
Helpful Report
Posted 6 years ago
Lee-anne Flynn
Unverified Reviewer
“Very happy”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Gave me a great price for insurance and nothing was to much trouble on phone when I had problems online will definitely recommend to other people”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Debenhams offered me the same amount of cover as all the other insurance company’s but a good bit cheaper.......delighted!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Very happy with the competitive price and a lower premium than my previous renewal. Thank you”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Great, easy going service!”
Helpful Report
Posted 6 years ago
Leena Al-Dabbagh
Unverified Reviewer
“It’s a good company with great service and price”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Fantastic and easy to use website, will definitely recommend to friends and family”
Helpful Report
Posted 6 years ago
Sarah
Unverified Reviewer
“Excellent service and easy to use website”
Helpful Report
Posted 6 years ago
Kit Ho
Unverified Reviewer
“It’s take me 2 weeks to contact copart through your company and my phone bill cost me £50+”
Helpful Report
Posted 6 years ago
Debenhams Car Insurance is rated 4.1 based on 1,860 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request