Protape Ltd Reviews

4.87 Rating 167 Reviews
98 %
of reviewers recommend Protape Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read Protape Ltd Reviews

About Protape Ltd:

Suppliers of Professional Blank Media and Data Storage Solutions to the Production, Music and Film Industry.

Visit Website

Phone:

02072910890

Email:

orlando.britain@protape.co.uk

Location:

lower ground
83 charlotte street

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Anonymous
Anonymous  // 01/01/2019
One week since I placed my order and not even a delivery date was given for the "next day delivery" service they promise. Did not even bother answering my emails.
Hi Andrew, as detailed in our long email to you, we apologise for the delay on this order. The stock is finally arriving today (as mentioned in email) following a delay in manufacturer pricing, the long easter weekend and an issue with delivery into us by the courier company. With the current situation, we are operating a rotating skeleton crew with reduced hours and can only apologise for the lack of communication. We have offered free delivery or immediate refund. We are doing our absolute best in challenging conditions with delays from both the supply chain and couriers.
Very poor customer service. After receiving a faulty Thunderbolt 3 dock they have been unable to help me resolve the issue. Instead they asked me to contact the manufacturer directly and said to take it up with them. This is unacceptable. They sold me the item and therefore are not upholding their responsibilities as a retailer. I should have bought the item from Amazon even though it was slightly more expensive as at least I know I can return the item and get my money back. I’ve sent three emails to customer support and since them telling me the first time to contact the manufacturer I’ve heard nothing from them. I’ve had to go and purchase another dock from elsewhere due to the urgency of a project and now I’m out of pocket twice due to not being informed whether I can return a faulty item. Stay away, pay a little extra for peace of mind.
Very poor customer service. After receiving a faulty Thunderbolt 3 dock they have been unable to help me resolve the issue. Instead they asked me to contact the manufacturer directly and said to take it up with them. This is unacceptable. They sold me the item and therefore are not upholding their responsibilities as a retailer. I should have bought the item from Amazon even though it was slightly more expensive as at least I know I can return the item and get my money back. I’ve sent three emails to customer support and since them telling me the first time to contact the manufacturer I’ve heard nothing from them. I’ve had to go and purchase another dock from elsewhere due to the urgency of a project and now I’m out of pocket twice due to not being informed whether I can return a faulty item. I’m still waiting to hear back from them as I write this review. Stay away, pay a little extra for peace of mind.
Protape Ltd is rated 4.87 based on 167 reviews