Protape Ltd Reviews

Name: Protape Ltd
Address: Kirkman House, 12-14, Whitfield Street, London, London Borough of Camden
Rating: 4.89

4.9 Rating 198 Reviews

98 %

of reviewers recommend Protape Ltd

Company Reviews

Metrics

Info

4.9

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Protape Ltd:

Suppliers of Professional Blank Media and Data Storage Solutions to the Production, Music and Film Industry.

Visit Website

Phone:

02072910890

Email:

sales@datastores.co.uk

Location:

Kirkman House,
12-14, Whitfield Street,
London
London Borough of Camden
W1T 2RF

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, commutation and price!”

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“I have used them for years and they have always offered great products at a good price. Good people, with great customer service and timely delivery. I look forward to using them for years to come.”

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“Delivered exactly what I ordered exactly on schedule. What more can anyone ask for?”

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“Quick delivery and xqd card arrived well packed and not damaged!”

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“Fast delivery and excellent product”

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“Excellent service, dependable products, would recommend.”

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“Good communication and friendly service.”

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“Good product, but could do a lot more to ensure my calls were returned when I had pre-order questions.”

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“Rapid delivery.good value for money”

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“I bought this product as a Christmas present so it will not be used until after Christmas. All i can say is that the delivery was quick and seemless. Thank you.”

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“Found what I wanted here with a 20% price reduction from everywhere else I looked (and I looked everywhere). To be honest I was a little sceptical that the deal was legitimate, but I placed the order and the item duly arrived by midday the next day. My only criticism would be that the order tracking page didn't move on from 'Processing' until after the delivery had been made, so I was unable to track the shipment, or even know that the order had been confirmed and dispatched, which was worrying at the time. With a fixed/working order tracking system, and this would have been a five-star review. Will certainly shop here again.”

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“Speed of service”

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“Was reasonable price but very dissapointed at a good £30.00 reduction soon after purchase.”

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Hi David, many thanks for your review. just to feedback, I can't see that the product has changed price, still same price... anyway thanks for your order.

“I got the right product straight away and received it on time.”

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“improve stock checks so your computer and physcal stock match !!!!!!”

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“One week since I placed my order and not even a delivery date was given for the "next day delivery" service they promise. Did not even bother answering my emails.”

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Hi Andrew, as detailed in our long email to you, we apologise for the delay on this order. The stock is finally arriving today (as mentioned in email) following a delay in manufacturer pricing, the long easter weekend and an issue with delivery into us by the courier company. With the current situation, we are operating a rotating skeleton crew with reduced hours and can only apologise for the lack of communication. We have offered free delivery or immediate refund. We are doing our absolute best in challenging conditions with delays from both the supply chain and couriers.

“Very poor customer service. After receiving a faulty Thunderbolt 3 dock they have been unable to help me resolve the issue. Instead they asked me to contact the manufacturer directly and said to take it up with them. This is unacceptable. They sold me the item and therefore are not upholding their responsibilities as a retailer. I should have bought the item from Amazon even though it was slightly more expensive as at least I know I can return the item and get my money back. I’ve sent three emails to customer support and since them telling me the first time to contact the manufacturer I’ve heard nothing from them. I’ve had to go and purchase another dock from elsewhere due to the urgency of a project and now I’m out of pocket twice due to not being informed whether I can return a faulty item. Stay away, pay a little extra for peace of mind.”

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“Very poor customer service. After receiving a faulty Thunderbolt 3 dock they have been unable to help me resolve the issue. Instead they asked me to contact the manufacturer directly and said to take it up with them. This is unacceptable. They sold me the item and therefore are not upholding their responsibilities as a retailer. I should have bought the item from Amazon even though it was slightly more expensive as at least I know I can return the item and get my money back. I’ve sent three emails to customer support and since them telling me the first time to contact the manufacturer I’ve heard nothing from them. I’ve had to go and purchase another dock from elsewhere due to the urgency of a project and now I’m out of pocket twice due to not being informed whether I can return a faulty item. I’m still waiting to hear back from them as I write this review. Stay away, pay a little extra for peace of mind.”

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Protape Ltd is rated 4.9 based on 198 reviews