Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 883 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 883 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started an online purchase and Ricky called me with a better return flight that meant I wasn't changing airports and having such a long stop over which was worth its weight in gold. The flights were the cheapest and quickest anywhere. An excellent, quick service. Would highly recommend.”

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Posted 6 years ago

“KATHY WAS great and sorted my flight out quickly and without hassle. Thanks”

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Posted 6 years ago

“Quite helpful and trustworthy. My agent kept checking and getting back to me with better deals”

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Posted 6 years ago

“The person I dealt with was very helpful and co-operative.”

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Posted 6 years ago

“Ricky Jonson was really polite & courteous throughout the call as he assisted me purchase an airline ticket at a very affordable price. He went on to send me emails to complete the transaction without any delays or hassle. My first experience using Crystal Travel has been excellent & I plan to use them again. Thank you Ricky for being very helpful.”

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Posted 6 years ago

“excellent easy website booking. problems arose because of over zealous security checks but this was resolved quickly and efficiently and it felt like they cared.”

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Posted 6 years ago

“Christy was very helpful.”

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Posted 6 years ago

“Ricky Jonson was incredibly helpful and patient in helping me book a business class and economy ticket to New Delhi. I cannot praise him highly enough, he was excellent.”

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Posted 6 years ago

“Thank you Christy for all your help in booking my flights today, very helpful, well done!”

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Posted 6 years ago

“I was assisted by a consultant called Megan and found her to be professional, thoughtful, accommodating of my needs and thorough in delivering a service that met my needs. I did not feel pressured to leave a deposit and she took the time to explain and search for services that would best meet my needs. I felt valued as a customer especially as I was busy at work and kept changing my mind and calling her to ask questions. Megan’s service is an asset to Crystal Travel and I will be booking future flights and holidays with them!! Thank you Megan and Crystal Travel for the 5 star service!!”

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Posted 6 years ago

“Crystal Travel provide a very good services to their clients.I would Like to mention Megan Customer services role specially. Best Travel agency.”

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Posted 6 years ago

“I was impressed with the follow up calls after A failed attempt to book my flight online.”

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Posted 6 years ago

“I spoke to cristy tonight, she was very helpfull and explained everything thoroughly”

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Posted 6 years ago

“this was the first time I booked with Crystal Travel. I am delighted with the service. Christy, the travel agent, was wonderful. She kept me informed and called me and emailed as promised. Thank you!”

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Posted 6 years ago

“Helped by a lady called Megan. She was very helpful, polite and professional. She even got us extra baggage allowance. I'm very happy with her service and i hope to use crystal travel for my future travels.”

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Posted 6 years ago

“Customer service is great especially the girl called Kathy Hart been very helpful and cooperative during my booking process”

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Posted 6 years ago

“thanks you”

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Posted 6 years ago

“The price was not match with the online price they said it’s not available so paid another £25 the lady was very helpful overall the experience was great 👍”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“The customer service is superb and second to none”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 883 reviews