Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.33

4.3 Rating 907 Reviews

86 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.3

Based on 907 reviews

Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking agent was very efficient, professional and courteous. I would highly recommend this travel company as it made the process stress free.”

Helpful Report

Posted 6 years ago

“Efficient and helpful. Quick response to queries and competitive prices. Highly recommended.”

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Posted 6 years ago

“Christy was very helpful and stay in contact until my booking through crystal was made. Thank you very much to facilitate my holiday.”

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Posted 6 years ago

“CHRISTY did well and help me a lot.”

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Posted 6 years ago

“Thank you for a personal touch ..had a few problems with my bank and Christy was very clear and precise on how to proceed...would use Crystal travel again...a good experience for once over the phone...”

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Posted 6 years ago

“Christy put me at ease after I had lost money to scummers she went step by step with me and very professional. i am now going to take my kids on holiday of a lifetime.. thanks Christy.”

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Posted 6 years ago

“Christy was exceptionally helpful. I would recommend her in future. Very encouraging to have a kind, helpful person on the other end of the phone. Thank you Carol Jones”

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Posted 6 years ago

“Booking did not go through to bank just rejected they had to do it by hand”

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Posted 6 years ago

“Never again this is worst company ever, awful customer service, unhelpful staff and over book flights, in total has cost us £1500 more to return from holiday, thank you for conning two pensioners, lesson learnt never booking with this company again”

Helpful Report

Posted 6 years ago

“Kristy has very helpfully from start to finish for ticket purchase, I will not hesitate to recommend her service to my friends and family. Above all she is very professional, my intention is to continue the business with your company as long as Kristy is employed there.”

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Posted 6 years ago

“Amazing customer service!”

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Posted 6 years ago

“Saved money, Lisa was very helpful”

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Posted 6 years ago

“Great customer service ! I have been Crystal Travel customer for some time and the service Peter has given me last week and again Christy today. I use Crystal Travel to all travelling needs and I recommend everyone for their valuable service.”

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Posted 6 years ago

“Christopher Smith was very helpful and responded to my query patiently and dealt with it efficiently. Thank you so much Christopher 🙏🏽”

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Posted 6 years ago

“Used Crystal travel multiple times and I can not fault them. My latest encounter, Kathy Hart went above and beyond to help me out to get the best deal and flight timings to the USA. Thank you very much. Would 110% recommend.”

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Posted 6 years ago

“Fraud fraud fraud fraud. Please don't use them they fraud me.237 dollars.”

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Posted 6 years ago

“Please don't use crystal travel they are scamming people. Please don't use them .”

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Posted 6 years ago

“Very deligent and professional!”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Very helpful with very limited availability at the price I wanted Christopher was very helpful and went above and beyond. I got flight and the price I wanted .Really great service”

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Posted 6 years ago

Crystal Travel is rated 4.3 based on 907 reviews